Cold call from Spirit - Telecom wholesale division

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BDFL
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Reply # 762277 14-Feb-2013 13:45
I simply answer "Sorry we don't answer surveys\|make donations\|sign contracts over the phone. Thank you" and terminate the call. Mauricio Freitas (Geekzone Admin, Devil's Advocate, my blog, technology disclosure, my tweets, Web Performance Optimization) Geekzone Price comparison \| Amazon Kindle order page \| How to get the best out of Geekzone \| New Zealand IT Jobs \| Geekzone News \| Jinglebugs

Wheelbarrow01

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Reply # 762279 14-Feb-2013 13:48
freitasm: Yes, they are back. Just locked another thread and pointed the OP to this one. Funnily enough a work colleague advised me this morning that she had already dealt with two slamming cases today already involving spirit telco. The views expressed by me are not necessarily those of my employer Telecom New Zealand

BiggusDoggus

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Reply # 762283 14-Feb-2013 13:52
Wheelbarrow01: freitasm: Yes, they are back. Just locked another thread and pointed the OP to this one. Funnily enough a work colleague advised me this morning that she had already dealt with two slamming cases today already involving spirit telco. Of course, if a customer actually agrees to the terms being given, and says "yes, sign me up" then it isn't actually a case of being "slammed". Being duped/scammed? Absolutely. "He's not the Messiah, he's a naughty boy"

Wheelbarrow01

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Reply # 762294 14-Feb-2013 13:59
BiggusDoggus: Wheelbarrow01: freitasm: Yes, they are back. Just locked another thread and pointed the OP to this one. Funnily enough a work colleague advised me this morning that she had already dealt with two slamming cases today already involving spirit telco. Of course, if a customer actually agrees to the terms being given, and says "yes, sign me up" then it isn't actually a case of being "slammed". Being duped/scammed? Absolutely. I don't use the term 'slammed' lightly. It makes no difference whether what was sold to the customer on the call is true or not. If you did not give express permission then it is slamming. The views expressed by me are not necessarily those of my employer Telecom New Zealand

BiggusDoggus

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Reply # 762311 14-Feb-2013 14:12
Wheelbarrow01: BiggusDoggus: Wheelbarrow01: freitasm: Yes, they are back. Just locked another thread and pointed the OP to this one. Funnily enough a work colleague advised me this morning that she had already dealt with two slamming cases today already involving spirit telco. Of course, if a customer actually agrees to the terms being given, and says "yes, sign me up" then it isn't actually a case of being "slammed". Being duped/scammed? Absolutely. I don't use the term 'slammed' lightly. It makes no difference whether what was sold to the customer on the call is true or not. If you did not give express permission then it is slamming. I completely agree. The issue with Spirit, however, appears not to be one of them taking customers without their express permission ("slamming" them). Rather, it is obtaining their express permission by nefarious and fraudulent means - which is a different kettle of fish altogether. "He's not the Messiah, he's a naughty boy"

BlueShift

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Reply # 762325 14-Feb-2013 14:19
BiggusDoggus: Wheelbarrow01: BiggusDoggus: Wheelbarrow01: freitasm: Yes, they are back. Just locked another thread and pointed the OP to this one. Funnily enough a work colleague advised me this morning that she had already dealt with two slamming cases today already involving spirit telco. Of course, if a customer actually agrees to the terms being given, and says "yes, sign me up" then it isn't actually a case of being "slammed". Being duped/scammed? Absolutely. I don't use the term 'slammed' lightly. It makes no difference whether what was sold to the customer on the call is true or not. If you did not give express permission then it is slamming. I completely agree. The issue with Spirit, however, appears not to be one of them taking customers without their express permission ("slamming" them). Rather, it is obtaining their express permission by nefarious and fraudulent means - which is a different kettle of fish altogether. As far as I'm concerned, if people haven't given informed consent, specifically because the company has deliberately misled them, then they haven't given consent, therefore = slamming.

freitasm

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Reply # 762336 14-Feb-2013 14:30
Either way, bad business practices and not for the good of customers. Mauricio Freitas (Geekzone Admin, Devil's Advocate, my blog, technology disclosure, my tweets, Web Performance Optimization) Geekzone Price comparison \| Amazon Kindle order page \| How to get the best out of Geekzone \| New Zealand IT Jobs \| Geekzone News \| Jinglebugs

hamish225

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Reply # 762416 14-Feb-2013 16:00
surely there's something the police/whatever law enforcement agency this concerns can do about this? if they're guilty of fraud then that's enough to extradite them from whatever country they're calling from, right?

DonGould

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Reply # 762431 14-Feb-2013 16:12
hamish225: surely there's something the police/whatever law enforcement agency this concerns can do about this? if they're guilty of fraud then that's enough to extradite them from whatever country they're calling from, right? Tell me you're joking... Someone breaks in your home, you catch them on CCTV, you still can't get police to bother looking at it. Seems to me that this really is just up to people to not accept deals from ppl they don't know. Just hang up. Promote New Zealand - Get yourself a .kiwi.nz domain name!!! Check out mine - i.am.a.can.do.kiwi.nz

BlueShift

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Reply # 762445 14-Feb-2013 16:19
DonGould: hamish225: surely there's something the police/whatever law enforcement agency this concerns can do about this? if they're guilty of fraud then that's enough to extradite them from whatever country they're calling from, right? Tell me you're joking... Someone breaks in your home, you catch them on CCTV, you still can't get police to bother looking at it. Seems to me that this really is just up to people to not accept deals from ppl they don't know. Just hang up. That's not right! What we need are warning signs on everyone's telephone! #don'tcrossthestreams

DonGould

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Reply # 762459 14-Feb-2013 16:27
BlueShift: That's not right! What we need are warning signs on everyone's telephone! #don'tcrossthestreams Totally agree! Telecom should be sending out a sheet of stickers to every home in New Zealand. Then they should also fund a special task force to ensure that they get put on the phones of old people. John Key and National are to blame for this. If Labour was in power then this issue would just not be an issue. Telecom should just not be letting these companies use their lines in this way. Telecom is just putting profits before community interests. Promote New Zealand - Get yourself a .kiwi.nz domain name!!! Check out mine - i.am.a.can.do.kiwi.nz

hamish225

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Reply # 762476 14-Feb-2013 16:42
DonGould: hamish225: surely there's something the police/whatever law enforcement agency this concerns can do about this? if they're guilty of fraud then that's enough to extradite them from whatever country they're calling from, right? Tell me you're joking... Someone breaks in your home, you catch them on CCTV, you still can't get police to bother looking at it. Seems to me that this really is just up to people to not accept deals from ppl they don't know. Just hang up. I'm not joking, there has to be some sort of law against this, if not there needs to be one

BlueShift

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Reply # 762477 14-Feb-2013 16:45
hamish225: DonGould: hamish225: surely there's something the police/whatever law enforcement agency this concerns can do about this? if they're guilty of fraud then that's enough to extradite them from whatever country they're calling from, right? Tell me you're joking... Someone breaks in your home, you catch them on CCTV, you still can't get police to bother looking at it. Seems to me that this really is just up to people to not accept deals from ppl they don't know. Just hang up. I'm not joking, there has to be some sort of law against this, if not there needs to be one Don's not saying there's no law against it - he's saying that if you report it to the police, you're very unlikely to get much of a response.

hamish225

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Reply # 762511 14-Feb-2013 17:23
BlueShift: hamish225: DonGould: hamish225: surely there's something the police/whatever law enforcement agency this concerns can do about this? if they're guilty of fraud then that's enough to extradite them from whatever country they're calling from, right? Tell me you're joking... Someone breaks in your home, you catch them on CCTV, you still can't get police to bother looking at it. Seems to me that this really is just up to people to not accept deals from ppl they don't know. Just hang up. I'm not joking, there has to be some sort of law against this, if not there needs to be one Don's not saying there's no law against it - he's saying that if you report it to the police, you're very unlikely to get much of a response. what a useless police force we have then..

freitasm

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Reply # 762513 14-Feb-2013 17:24
It's not something for the police to do it really. Mauricio Freitas (Geekzone Admin, Devil's Advocate, my blog, technology disclosure, my tweets, Web Performance Optimization) Geekzone Price comparison \| Amazon Kindle order page \| How to get the best out of Geekzone \| New Zealand IT Jobs \| Geekzone News \| Jinglebugs

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