Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.
Buying anything on Amazon? Please use the Geekzone Amazon aff link.


View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 
BDFL
50352 posts

Uber Geek
+1 received by user: 4861

Administrator
Trusted
Geekzone
Subscriber

  Reply # 758650 9-Feb-2013 11:54 Send private message

And that's a risk of using these platforms. People who don't know anything, can't be moderated easily will throw their "knowledge".

If only there was a place where we could trust people, and know who are the ones with knowledge, boot the occasional soapbox user and buy an Amazon Kindle from...

;-P







683 posts

Ultimate Geek
+1 received by user: 27

Subscriber

  Reply # 758672 9-Feb-2013 14:08 Send private message

Im aware of this so I make sure we answer emails immediately. Pretty easy way of beating the competition.

1332 posts

Uber Geek
+1 received by user: 152
Inactive user


  Reply # 758692 9-Feb-2013 14:32 Send private message

I normally pick up the phone if I have an inquiry for a company that isn't answered on their website. If further details are required or a lot of information needs to be sent (parts lists and so on) I'll offer to send an e-mail rather than sit on the phone reciting what is already text on my computer.

This is for NZ based companies, of course. International ones always get an e-mail.

In my experience, communications using e-mail are generally poor both in terms of grammar and expression from both companies and customers. I find it much more satisfactory to have an answer in moments with speech than have someone on the other end of the mail misunderstanding my request or replying with incomplete information.

In other words, if you want quick and detailed information pick up the phone. Send an e-mail as a follow up rather than initial contact.

7594 posts

Uber Geek
+1 received by user: 433


  Reply # 759117 10-Feb-2013 18:55 Send private message

1080p: 
In other words, if you want quick and detailed information pick up the phone. Send an e-mail as a follow up rather than initial contact.


The problem though can be that the person who needs to answer the question isn't available. Or they may give you incorrect information, and you then don't have a paper trail to refer to.

1794 posts

Uber Geek
+1 received by user: 72


  Reply # 759146 10-Feb-2013 19:36 Send private message

There is a big disconnect between having a Web site (Web presence) and using it as a sales tool.

I'm having this discussion at the moment with a big multi layered organisation that has a large multi page Corporate website. They're wanting to add a page for a (very small) division that sells services, but want to retain the Corporate branding and look....... And their reason for adding the page is to improve sales for a stagnating group whose 0800 number goes to the guy in the field trying to provide the service, and whose email query address goes into a corporate email void.

Suggesting the 0800 number went to an admin coordinator, along with the missing email link, has meant I've been answering the 'why?' Response more times than I should.

7594 posts

Uber Geek
+1 received by user: 433


  Reply # 759152 10-Feb-2013 19:57 Send private message

Well I emailed quite a big NZ company with an enquiry. Didn't hear anything after a few weeks, so followed it up by email, and over the last 3 weeks I have received 3 different emails from 3 separate people from different divisions, and none appear to have communicated with one another, as each had different answers from separate divisions. So I suspect many companies have problems with how to manage email enquiries coming in.

BDFL
50352 posts

Uber Geek
+1 received by user: 4861

Administrator
Trusted
Geekzone
Subscriber

  Reply # 759156 10-Feb-2013 20:01 Send private message

mattwnz: Well I emailed quite a big NZ company with an enquiry. Didn't hear anything after a few weeks, so followed it up by email, and over the last 3 weeks I have received 3 different emails from 3 separate people from different divisions, and none appear to have communicated with one another, as each had different answers from separate divisions. So I suspect many companies have problems with how to manage email enquiries coming in.


This reminds me of something that happened once, years ago. Just after I started Geekzone I tried contacting DLink Australia with a question about product releases, reviews, etc. I don't know exactly why I decided to send my email with Return Receipt.

I never received a reply. But I kid you not, I received more than 20 receipts. This is more than 20 people inside a company who read the email and couldn't be bothered providing me with even a reply such as "hang on, I don't know but will forward to someone else".

Needless to say, this is one of the reasons why I never recommended a DLink product since.





54 posts

Master Geek
+1 received by user: 3


  Reply # 759440 11-Feb-2013 12:52 Send private message

I run an online business and get more emails than is decent.  I try to respond to them all but they can get lost in the inbox when I'm distracted by a live customer or telephone call.  Unfortunately so many email enquiries come to nothing that it's hard to get motivated to trawl through the inbox looking for unanswered ones.  I guess I'm not alone.

7594 posts

Uber Geek
+1 received by user: 433


  Reply # 759468 11-Feb-2013 13:16 Send private message

Geekamouse: I run an online business and get more emails than is decent.  I try to respond to them all but they can get lost in the inbox when I'm distracted by a live customer or telephone call.  Unfortunately so many email enquiries come to nothing that it's hard to get motivated to trawl through the inbox looking for unanswered ones.  I guess I'm not alone.


I know how you feel, especially with enquiries that come to nothing. You waste all this time replying to emails that may not come to anything, which ends up being a waste of time. A knowledge base and a good website with lots of FAQ and pricing though does help this, but that too takes time.

1 | 2 
View this topic in a long page with up to 500 replies per page Create new topic




Twitter »
Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





Trending now »

Hot discussions in our forums right now:

Do I have the right to return this?
Created by corksta, last reply by sdavisnz on 20-Dec-2014 22:18 (40 replies)
Pages... 2 3


Police Camera Van Disguise
Created by Reanalyse, last reply by TLD on 20-Dec-2014 23:50 (61 replies)
Pages... 3 4 5


Has Spark (Telecom) locked their iphone 6 ?
Created by anewguy2014, last reply by michaelmurfy on 17-Dec-2014 14:32 (25 replies)
Pages... 2


In defence of cats
Created by Rikkitic, last reply by DarthKermit on 17-Dec-2014 15:40 (68 replies)
Pages... 3 4 5


Slaughter of Innocents
Created by networkn, last reply by networkn on 19-Dec-2014 17:46 (64 replies)
Pages... 3 4 5


Can someone explain Chromecast to me
Created by Rikkitic, last reply by robjg63 on 20-Dec-2014 22:43 (19 replies)
Pages... 2


Spray Foam Insulation
Created by AACTech, last reply by timbosan on 19-Dec-2014 16:58 (36 replies)
Pages... 2 3


Why I’m a paid subscriber to geekzone
Created by sdavisnz, last reply by sdavisnz on 20-Dec-2014 23:05 (35 replies)
Pages... 2 3



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.