I have a fairly easy question: Who is responsible for the connection between the street and the house? Is it Chorus or the homeowner?
To try and sum up the situation, our phone line stopped working at the same time as our neighbours'. Chorus guys came and took some measurements and diagnosed that the wire, which ran under a recently build driveway (note: the line have been working for at least 6 month after the driveway was put in) were broken. They pulled some really thin wires as a temporary measures to our property and the neighbours'.
We then had further issues and the came and replaced our temporary wire by an overhanging bigger wire (looks permanent).
Our neighbours though keep having issues and today a Chorus guy came in and told them that they'd have to pay to dig out along the driveway and put in a new connection as it was their responsability, etc..
After having heard all sorts of similar stories, I had been under the impression that Chorus was responsible for the connection all the way to the ETP box and that the homeowner was responsible for the internal wiring. Is it the case?