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18 posts

Geek


Topic # 133880 6-Nov-2013 18:09 Send private message

So telecom rang us up a couple weeks ago asking if we were satisfied with our current internet, blah, blah, blah. I asked for VDSL, pricing, etc. They flicked me a text saying it would be installed on the 6th of November, between the hours of 12-5 in the afternoon, so.... Great. They never showed up - slightly irritating.

So, has this happened to anyone else? And why, if anyone knows the answer.

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  Reply # 928333 6-Nov-2013 18:13 Send private message

Presumably you have asked them why they didn't arrive - what was their answer?



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Geek


  Reply # 928334 6-Nov-2013 18:19 Send private message

No, I didn't. I waited until about 5pm, then had to go out to do a few errands. Secondly I wouldn't even know where or how to contact them.

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  Reply # 928342 6-Nov-2013 18:39 Send private message

Call Telecom - they are your ISP.



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Geek


  Reply # 928358 6-Nov-2013 19:10 Send private message

Alright, I'm in a live chat with Telecom now. Hopefully all is resolved


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  Reply # 928361 6-Nov-2013 19:21 Send private message

maybe should have waited until they give you a reason before posting a thread.

My experience was very good had a time frame they rang earlier and installed earlier, couple of nice guys and very professional




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  Reply # 928440 7-Nov-2013 01:04 One person supports this post Send private message

If they can't make an appointment then they should left you know. #rude

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  Reply # 928450 7-Nov-2013 03:12 One person supports this post Send private message

jeffnz: maybe should have waited until they give you a reason before posting a thread.


The appointment was made.
If Chorus didn't call to advise they couldn't make the appointment because of ~ ~ ~,  then in my book the reason is irrelevant.

(unless of course the reason is that Telecom failed to book the Chorus appointment. )

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  Reply # 928469 7-Nov-2013 07:19 One person supports this post Send private message

farcus:
jeffnz: maybe should have waited until they give you a reason before posting a thread.


The appointment was made.
If Chorus didn't call to advise they couldn't make the appointment because of ~ ~ ~,  then in my book the reason is irrelevant.

(unless of course the reason is that Telecom failed to book the Chorus appointment. )


my point is that we get threads like this all the time that seem more based on emotion than anything else, certainly little information as is the case here. 

I realise these are forums but it is a tech forum not facebook or Trademe and its nice to get away from venting for the sake of it.

Find out what happened then share your experiences or ask for solutions by all means but lets get all the information first.




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  Reply # 928470 7-Nov-2013 07:29 Send private message

If people waited for something to be resolved before posting then why would they be posting for help.
The OP stated what happened and got some advice and it helped him out. That the nature of forums.

The FUG was not violated and your last post Jeffnz seems to be more based on emotion that anything else.

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  Reply # 928493 7-Nov-2013 08:06 One person supports this post Send private message

hellonearthisman: If people waited for something to be resolved before posting then why would they be posting for help.
The OP stated what happened and got some advice and it helped him out. That the nature of forums.

The FUG was not violated and your last post Jeffnz seems to be more based on emotion that anything else.


Were they posting for help!.

I understand the nature of forums and said so in my post, I never mentioned the FUG or that it broke any conventions it was a post based on observations.

My post was in response to another post and I can assure you I was totally unemotional throughout the whole posting.




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  Reply # 928499 7-Nov-2013 08:29 Send private message

unfortunately my experience with Chorus suggests that incidents like this are not uncommon.




Mike

just because it can be said does not mean it should be said

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  Reply # 928501 7-Nov-2013 08:34 Send private message

KiwiNZ: unfortunately my experience with Chorus suggests that incidents like this are not uncommon.


I would agree, telco's seem to have little influence over them and it gets frustrating all round. Conversely my experiences, thus far, have been fine




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  Reply # 928510 7-Nov-2013 08:48 Send private message

jeffnz:
KiwiNZ: unfortunately my experience with Chorus suggests that incidents like this are not uncommon.


I would agree, telco's seem to have little influence over them and it gets frustrating all round. Conversely my experiences, thus far, have been fine


It frustrates me when NZ companies let themselves down, it just leave the door open for foreign owned entities to come in.




Mike

just because it can be said does not mean it should be said



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Geek


  Reply # 930895 11-Nov-2013 17:22 Send private message

Alright, so chorus showed up at bout 9am today. All is now sorted, feel free to close

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  Reply # 930925 11-Nov-2013 17:53 Send private message

KiwiNZ:
jeffnz:
KiwiNZ: unfortunately my experience with Chorus suggests that incidents like this are not uncommon.


I would agree, telco's seem to have little influence over them and it gets frustrating all round. Conversely my experiences, thus far, have been fine


It frustrates me when NZ companies let themselves down, it just leave the door open for foreign owned entities to come in.




Chorus would be one of the few horrible organisations out there to deal with after IRD. They botched up appointments in two different properties recently - and when the contractors turn up all they do is grumble about what a bad day and job they have. And their share price reflects it

Almost always you feel you are at their mercy while in reality they make money per connection install regardless of how long they spent on site.



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