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Forums › GPS › Latest NZ Maps for Navman
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131 posts

Master Geek
  Reply # 627056 17-May-2012 20:29 Send private message

OK, that's not the source of my problem then because I don't have Acronis.  I have Macrium Reflect instead.

For some reason Windows 7 (64-bit) on my PC doesn't recognise the Navman My60T and so a USB connection to it is not established.  When I try to install a relevant driver, Windows just says "Windows has stopped this device because it has reported problems. (Code 43)".  I have tried it on other USB ports with the same outcome.

1254 posts

Uber Geek

Subscriber
  Reply # 627057 17-May-2012 20:30 Send private message

login: OK, that's not the source of my problem then because I don't have Acronis.  I have Macrium Reflect instead.

For some reason Windows 7 (64-bit) on my PC doesn't recognise the Navman My60T and so a USB connection to it is not established.  When I try to install a relevant driver, Windows just says "Windows has stopped this device because it has reported problems. (Code 43)".  I have tried it on other USB ports with the same outcome.


Plenty of people have said they have problems with 64bit windows 7 and NavDesk but it has worked fine for me now I have removed Acronis.

Possibly Macrium Reflect could be causing the issue as well? Worth a quick uninstall to test it?

131 posts

Master Geek
  Reply # 628445 21-May-2012 16:21 Send private message

Believe it or not I am still working on this problem.  So far I have discovered that I have two problems.  The first problem was that Navman units are apparently fickle when it comes to USB cables.  I purchased a fourth one (!!) with gold plated connectors and I can now get a reliable electrical connection between my Navman and my PC.

The second problem is that the USB driver software installed in my copy of Windows 7 Professional, 64-bit, does not recognise the Navman.  So I don't get the usual removable drive icon showing in Windows Explorer when it's first connected.  Windows Device Manager has an entry under USB Controllers saying "Unknown device".  When I try and scan for driver updates on both my Windows installation disk and motherboard drivers disk, Windows just says that the latest driver is already installed.  Duh.

I have seen reference to a Navman service pack available that fixes the USB problem.  It perhaps should have been included with the NavDesk 7.30 software, but wasn't for some reason.  So I have gone back to Navman support to try and find out more.

1 post

Wannabe Geek

Trusted
Navman
  Reply # 634150 1-Jun-2012 13:52 Send private message

Hi all,

I represent Navman and would be happy to try and help you resolve this issue. If you private message me your contact details, I will have one of our customer support team contact you directly.


Kind Regards,
Navman Support



3bit.com
5406 posts

Uber Geek

Moderator
Trusted
Subscriber
  Reply # 634270 1-Jun-2012 16:25 Send private message

NavmanSupport: I represent Navman and would be happy to try and help you resolve this issue. If you private message me your contact details, I will have one of our customer support team contact you directly.


For the record, these guys have been very helpful.  My unit is going in for repair.





Custom software development | Mt Eden Cafe | Gardening Blog | Gardening.co.nz

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