Tom Tom actually have a NZ team including a hard working country manager who I deal with frequently. If you have any problems I would be happy to pass the info on.
Well I think I have a resolution, though the downside is by the time it gets back I will actually have been without my GPS for 8 weeks. If there was anything to be done about ensuring it's back in a fortnight that would be most excellent, or if there was any chance they would forward replace it if I secured with a CC that would be really very good.
The only thing I am unsure of, is what maps will be included with the new unit.
networkn: Amazing.. That is the number I called last time and they were really unhelpful. I called again, got another guy, he said..
GL1000 known issue, will be replaced under warranty with a GL2050 with new maps, free of charge, can I have your serial number.
3 weeks to get a replacement, but certainly better than a kick in the face :)
I have sent a PM to networkn who should be able to get a TomTom replacement a bit faster now, thanks to TomTom reaching us with a quicker replacement alternative.
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