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Topic # 100330 9-Apr-2012 17:01 Send private message

Hi guys, I have been charged only on one day for having Locate Me turned on. It rings my home phone and my cell phone at the same time. I had been charged only on one day even though previous days I have had people ring me at my home number, and I picked up on my cell, and those calls haven't been charged. ( I know this because it says on Visibill.) 

What I want to make sure is, is Call Forwarding and Locate Me free of all charges if you forward or have all two phones (one of which is a mobile) ring at the same time?

I called the support person on Slingshot and they said that because you have call forwarding on, your home phone basically rings your cell phone which means you will be charged. Is that right?
Thanks. 




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Slingshot

  Reply # 607112 9-Apr-2012 17:05 Send private message

That's correct.

When you have locate me active it works in much the same way as call diversion, if it diverts to a number you would normally be charged to call from your home number, then standard toll charges apply.

Cheers,
Warren






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  Reply # 607119 9-Apr-2012 17:13 Send private message

ok thanks, but how come it only charges me on that day?




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Slingshot

  Reply # 607427 10-Apr-2012 14:17 Send private message

That's a good question,

Do you have any mobile calling packs on your account that it could have used first?

Cheers,
Warren






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  Reply # 607498 10-Apr-2012 16:53 Send private message

nope, none of that. Just the standard landline and broadband.




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Slingshot

  Reply # 607853 11-Apr-2012 14:36 Send private message

Hmmm that's odd then,

It's supposed to charge for those calls.

Looks like a bug that it didn't do it previously.

Cheers,
Warren.




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