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34 posts

Geek


Topic # 101208 26-Apr-2012 20:48 Send private message

So I realise that there are similar posts, but I think my problem is truly unique. I just changed from XNET/worldexchange to slingshot today and went to set the router with the slingshot settings...... upon recommendations I read here I did a factory reset and now I can't connect to the router all I get is "limited or no connectivity". Nothing I can think of works. If anyone has any suggestions for me I would be grateful.

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889 posts

Ultimate Geek
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Slingshot

  Reply # 616057 27-Apr-2012 14:44 Send private message

"limited or no connectivity" often refers to the computers ability to communicate with the modem.

If you've factory reset your modem are you connected to it via ethernet?

Some things that you can try are to try and renew the ip address from the command prompt "ipconfig /release" followed by "ipconfig /renew"

Otherwise setting a manual IP address on the pc will often help.






34 posts

Geek


  Reply # 616199 27-Apr-2012 18:10 Send private message

Thanks for replying. Turns out the facrtory reset hadn't worked properly, not sure what the router was cycling through but I found a post elsewhere that said holding the reset button down for 60 seconds then switching the router off for 60 seconds would reset it to fatory defaults......guess what........ as soon as I did this I got an ip address and could find the router no worries. No woder I was pulling my hair out - just hitting the reset button ir holding it in for 30 seconds like I read somewhere here never worked, I just couldn't figure it out. Anyway anyoe trying to set their Linksys Cisco WAG310g router to factory defaults should hold the reet button in for 60 seonds, then power it down for 60 seconds, once it powers back up you're good to go. Hope this saves someone else the hassles it caused me!



34 posts

Geek


  Reply # 695431 3-Oct-2012 11:49 Send private message

.............it is actually a Cisco WAG310G

Is there a standard set of settings for routers with voip calling for slingshot?

I know you guys only support "slingshot approved" routers, but a set of standard settings would be really helpful for customers (like me) without a slingshot router.

With what info I could find on the net, I managed to set me router up and connect fine, I have my phone plugged into the router - we can receive calls ok, but we can't call out.

Softphone works completely fine.......but using our headset is more practicle.


...................also I seem to have to reboot the router a lot (once a day sometimes more) which makes me think some of my other settings are funky.


Any help from anyone would be appreciated. Thanks everyone. 

889 posts

Ultimate Geek
+1 received by user: 37

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Slingshot

  Reply # 695453 3-Oct-2012 12:11 Send private message

cakeking: .............it is actually a Cisco WAG310G

Is there a standard set of settings for routers with voip calling for slingshot?

I know you guys only support "slingshot approved" routers, but a set of standard settings would be really helpful for customers (like me) without a slingshot router.

With what info I could find on the net, I managed to set me router up and connect fine, I have my phone plugged into the router - we can receive calls ok, but we can't call out.

Softphone works completely fine.......but using our headset is more practicle.


...................also I seem to have to reboot the router a lot (once a day sometimes more) which makes me think some of my other settings are funky.


Any help from anyone would be appreciated. Thanks everyone. 


Hi, 

Have you got port forwarding setup?

Do you get a dial tone at all?

Cheers, 
ben






34 posts

Geek


  Reply # 695459 3-Oct-2012 12:20 Send private message

I'm not at home so I can't give you any specifics.

When I pick up the phone it sounds like a business phone does before you dial 1 for a line out.

I doubt any ports a forwarded.....I'm not sure what that is and unless that was part of the set up for broadband connection I wouldn't have touched it.

889 posts

Ultimate Geek
+1 received by user: 37

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Slingshot

  Reply # 695472 3-Oct-2012 12:45 Send private message

cakeking: I'm not at home so I can't give you any specifics.

When I pick up the phone it sounds like a business phone does before you dial 1 for a line out.

I doubt any ports a forwarded.....I'm not sure what that is and unless that was part of the set up for broadband connection I wouldn't have touched it.


No worries, I can give you a hand when you are home. I'm here until 7pm otherwise take a look at http://portforward.com/english/routers/port_forwarding/Dynalink/RTA1025W/iTalkBB.htm

This is for the Dynalink modems, 

You need to create a new rule using

UDP as protocol and port start - 5060, port end- 5004 for both External packet and Forward to Internal host.

The helpdesk doesn't support this so either let me know here or some of the other members will probably be able to help too.

Cheers, 
Ben






34 posts

Geek


  Reply # 695522 3-Oct-2012 14:22 Send private message

Thanks Ben.

My web interface is more like this

http://portforward.com/english/routers/port_forwarding/Linksys/WAG160N/iTalkBB.htm

I think I've forwrded those ports. I had to enter an IP address though, otherwise it wouldn't work. I just entered 2 for all three which doesn't correspond to anything.

Where do I need to enter the rules?

889 posts

Ultimate Geek
+1 received by user: 37

Trusted
Slingshot

  Reply # 695530 3-Oct-2012 14:38 Send private message

Hey,

Entering the Ports is a rule each.

You should only have to do one from memory - the 5060 and 5004.

Let me know what if it helps, you can use their port forwarding checker tool at the bottom of the page too.

Cheers,
Ben




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