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2418 posts

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Topic # 102795 22-May-2012 19:02 Send private message

Hi guys,

anyone on a slingshot connection having issues accessing this site?

I had no issues till yesterday, so I rebooted my modem and now it wont even resolve the IP.

I change my DNS to the Slingshot one, still wont resolve, change it to the google DNS and it works first pop.




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529 posts

Ultimate Geek
+1 received by user: 19

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  Reply # 629105 22-May-2012 19:07 Send private message

Doesn't resolve from my SS line using the SS dns servers.

Does resolve from a customer's Aussie ISP.



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Uber Geek
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  Reply # 629107 22-May-2012 19:08 Send private message

Cool, so not just me then. I guess time to escalate to Slingshot...


Don't really want to ring their help line.. usually get fobbed off.

Might PM Slingshot GZ account.




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  Reply # 629136 22-May-2012 19:44 Send private message

This just started happening 5 minutes ago (7:30PM).  No respond from DNS again.  Last time, Slingshot told me their server log seems fine and the problem wasn't on their end. 

Now, I had to change my DNS to 8.8.8.8 for it to work.

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Ultimate Geek
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Slingshot

  Reply # 629339 23-May-2012 10:04 Send private message

Hi guys,

I have just had word some people are getting browsing issues in general.

If you have tried general browsing troubleshooting like resetting your browser, setting manual IP/DNS (as I see some of you have), then can you please PM me your account numbers and what issue you are having? This will help in a prompt resolution!

Thanks,
Ben






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Uber Geek
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  Reply # 629429 23-May-2012 12:17 Send private message

I've just rdp'd back home and flushed my DNS etc, it looks like the website is working now.

All other web browsing didn't appear affected, other than being generally slow. 

I will retest tonight and see what happens.




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zaf

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  Reply # 630409 25-May-2012 15:55 Send private message

Just an FYI, for those using 8.8.8.8, etc, you are shooting yourselves in the foot somewhat.

A *lot* of CDN, caches, etc, all use DNS source to determine the closest cache for you to connect to.

Case in point:
$ host www.mtv.com nsrv1.tranzpeer.net (slingshot DNS)
www.mtv.com is an alias for www.mtv.com.edgesuite.net.
www.mtv.com.edgesuite.net is an alias for a1924.b.akamai.net.
a1924.b.akamai.net has address 119.224.129.201
a1924.b.akamai.net has address 119.224.129.211

(119.224.129.201 are caches inside the slingshot network).

From the same connection, but using google
$ host www.mtv.com 8.8.8.8
www.mtv.com is an alias for www.mtv.com.edgesuite.net.
www.mtv.com.edgesuite.net is an alias for a1924.b.akamai.net.
a1924.b.akamai.net has address 124.40.41.91
a1924.b.akamai.net has address 124.40.41.85

(124.40.41.91 is somewhere in Japan)

So my content (not that I'd actually *go* to MTV, its just a site I happen to know is on Akamai) would have to come from Japan if I use Google's DNS.

So whilst using 8.8.8.8 is a good test to see if its a DNS issue, please don't leave it like that, it makes your Internet slower.


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