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52 posts

Master Geek


Topic # 102860 24-May-2012 11:38 Send private message

I have switched providers and wish to cancel my account.

I called Slingshot last night and pressed the appropriate button combinations. Sat on hold for 20 minutes then was disconnected. This is not the first time this has happened to me.

I don't feel like I should have to call back and wait in line again, so I thought I'll email their support desk and ask to be contacted by someone. Pressing "Contact" on the slingshot site gives me a great big error page - cool.

Question: how do I contact slingshot to cancel my account? Anyone have a support email for them?



On a side note, I've switched to Snap because of crap like this. Slingshot removed me from my current plan without notifying me and refused to put me back on it, hence the switch. I called Snap and got straight through, signed up that night and was connected 6pm the following evening. Speed and consistency seems much better than slingshot - so is the price and customer service.

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246 posts

Master Geek
+1 received by user: 1

Subscriber

  Reply # 629813 24-May-2012 11:43 Send private message

What can i say? Sling Shot. send them a email?

890 posts

Ultimate Geek
+1 received by user: 37

Trusted
Slingshot

  Reply # 629817 24-May-2012 12:00 Send private message

jonofan: I have switched providers and wish to cancel my account.

I called Slingshot last night and pressed the appropriate button combinations. Sat on hold for 20 minutes then was disconnected. This is not the first time this has happened to me.

I don't feel like I should have to call back and wait in line again, so I thought I'll email their support desk and ask to be contacted by someone. Pressing "Contact" on the slingshot site gives me a great big error page - cool.

Question: how do I contact slingshot to cancel my account? Anyone have a support email for them?



On a side note, I've switched to Snap because of crap like this. Slingshot removed me from my current plan without notifying me and refused to put me back on it, hence the switch. I called Snap and got straight through, signed up that night and was connected 6pm the following evening. Speed and consistency seems much better than slingshot - so is the price and customer service.


Hi, 

What plan were you removed from? 

I understand the frustration in waiting on hold, we had an issue last night where 'My Account' wasn't working and it pushed up the wait time.

You can Private Message me here, contact us on Facebook or Twitter or email our support team.


I'm also looking into the issue where the error screen is presented.

Thanks,
Ben






52 posts

Master Geek


  Reply # 629859 24-May-2012 13:37 Send private message

Slingshot:
jonofan: I have switched providers and wish to cancel my account.

I called Slingshot last night and pressed the appropriate button combinations. Sat on hold for 20 minutes then was disconnected. This is not the first time this has happened to me.

I don't feel like I should have to call back and wait in line again, so I thought I'll email their support desk and ask to be contacted by someone. Pressing "Contact" on the slingshot site gives me a great big error page - cool.

Question: how do I contact slingshot to cancel my account? Anyone have a support email for them?



On a side note, I've switched to Snap because of crap like this. Slingshot removed me from my current plan without notifying me and refused to put me back on it, hence the switch. I called Snap and got straight through, signed up that night and was connected 6pm the following evening. Speed and consistency seems much better than slingshot - so is the price and customer service.


Hi, 

What plan were you removed from? 

I understand the frustration in waiting on hold, we had an issue last night where 'My Account' wasn't working and it pushed up the wait time.

You can Private Message me here, contact us on Facebook or Twitter or email our support team.


I'm also looking into the issue where the error screen is presented.

Thanks,
Ben


Thanks, Ben.

The contact page is working now, so I'll contact support through here.

For your info I was removed from the 30GB naked (with off peak component) and put on 30GB naked (without off peak component). When I called to get this fixed I was told that it 'was not possible' to switch me back. I know two people that are still on this plan with off peak component, therefore it is not impossible to switch me back. I also used to work at an ISP so have a reasonable understanding of how these profiles would work.

This situation no longer needs resolving however, as I've already switched ISPs.

890 posts

Ultimate Geek
+1 received by user: 37

Trusted
Slingshot

  Reply # 629912 24-May-2012 14:34 Send private message

Hi,

I understand that some people may still be on these 'grandfathered plans', but all customers will be migrated off them eventually as we don't offer them at all. I also understand your motive to move providers as it wasn't the plan you signed up for!

Best of luck,
Ben






52 posts

Master Geek


  Reply # 629917 24-May-2012 14:48 Send private message

Slingshot: Hi,

I understand that some people may still be on these 'grandfathered plans', but all customers will be migrated off them eventually as we don't offer them at all. I also understand your motive to move providers as it wasn't the plan you signed up for!

Best of luck,
Ben


Yes, I understand the desire to move people off these grandfathered plans. However, the manner in which Slingshot went about this was in breach of Slingshot's own terms and conditions.

From www.slingshot.co.nz/terms:

2.7
In the event we intend to alter a service that we charge you for such that it materially affects you, and providing that you are readily identifiable, we will give you as much notice as possible, but no less than 10 working days.

I received no notice, and Slingshot has not indicated that they tried to contact me. In light of this, it seemed reasonable that I be put back onto my original plan, especially given no one else I know on this plan had been moved off it.

Your thoughts?

890 posts

Ultimate Geek
+1 received by user: 37

Trusted
Slingshot

  Reply # 629918 24-May-2012 14:52 Send private message

Hi,

I would need your account details to comment, however it is not possible to be placed back on a previous plan. In my personal experience working in the Resolutions Team and on Social Media, I would have offered you something to retain your services such as the unlimited plan at a discounted rate.

If you do want me to look into this further, I am happy to.

Kind Regards,
Ben




191 posts

Master Geek
+1 received by user: 13


  Reply # 629927 24-May-2012 15:06 Send private message

Slingshot: we had an issue last night where 'My Account' wasn't working and it pushed up the wait time.


I had an issue last night getting into my account. Didn't know if the problem was with me or with Slingshot, so I checked the Slingshot website, and Network Updates pages. No problems mentioned!!!

Had Slingshot bothered to mention on their website that there was an issue that they knew about, maybe there wouldn't be so many people calling them, congesting the lines - and just maybe there would be less people complaining of crappy wait times.

Everyone knows problems happen from time to time - just let people know - Slingshot is a communication company after all!

890 posts

Ultimate Geek
+1 received by user: 37

Trusted
Slingshot

  Reply # 629936 24-May-2012 15:20 Send private message

Hiamie:
Slingshot: we had an issue last night where 'My Account' wasn't working and it pushed up the wait time.


I had an issue last night getting into my account. Didn't know if the problem was with me or with Slingshot, so I checked the Slingshot website, and Network Updates pages. No problems mentioned!!!

Had Slingshot bothered to mention on their website that there was an issue that they knew about, maybe there wouldn't be so many people calling them, congesting the lines - and just maybe there would be less people complaining of crappy wait times.

Everyone knows problems happen from time to time - just let people know - Slingshot is a communication company after all!


Hi, 

Yes there was an issue last night/this morning, I agree the Network Status should have been updated. Thanks for the feedback,

Ben




190 posts

Master Geek

Trusted
CallPlus Group

  Reply # 630557 25-May-2012 22:26 Send private message

jonofan:

Thanks, Ben.

The contact page is working now, so I'll contact support through here.

For your info I was removed from the 30GB naked (with off peak component) and put on 30GB naked (without off peak component). When I called to get this fixed I was told that it 'was not possible' to switch me back. I know two people that are still on this plan with off peak component, therefore it is not impossible to switch me back. I also used to work at an ISP so have a reasonable understanding of how these profiles would work.

This situation no longer needs resolving however, as I've already switched ISPs.


Hi, there was no 30gig naked plan with free off peak periods, only a 25 gig plan with off peak periods. I see you've changed isp's already so it's too late to fix anything for you, but if you'd like you can message either ben or myself and we can do a post-mortem on your account to see what's happened?

Cheers,

Scott

4 posts

Wannabe Geek


  Reply # 631725 28-May-2012 22:42 Send private message

I can't connect to the internet for 3 days.
the PPP light is off.
And I check that.It maybe outside line's problem.
Could you please help me to check line
I live in merida place.unsworths height.
thanks more

44 posts

Geek

Trusted

  Reply # 631776 29-May-2012 07:29 Send private message

sean117207: I can't connect to the internet for 3 days.
the PPP light is off.
And I check that.It maybe outside line's problem.
Could you please help me to check line
I live in merida place.unsworths height.
thanks more


Hi sean117207

Being no PPP its not likely to be a line issue, Could be a network or port issue but I would suggest Factory reseting your modem and re configuring it first.

If that is done and still no luck give Ben (Slingshot) a PM with your account details and he can check out the port etc.

Cheers,
Joe.




Joe M.
Slingshot Technical Centre Manager

890 posts

Ultimate Geek
+1 received by user: 37

Trusted
Slingshot

  Reply # 631869 29-May-2012 10:39 Send private message

Cheers Joe,

As above, It's not likely to be a line fault if its PPP. Please check your settings and call us on 0800892000 if unsure and alternatively you can contact me via private message on here.

Cheers,
Ben




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