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Topic # 103492 8-Jun-2012 09:29 Send private message

The subject line reads like I am from a third world country however no - I live smack bang right in the middle of our capital city Wellington in an apartment building on Lambton Quay in the CBD. After the genius idea our council had of testing an old rusty water pipe it ended up bursting a water pipe outside our apartment building. This happened around 5pm last night and some work was carried out however perhaps completely unrelated our internet stopped working around this same time. Fantastic.

The ADSL link light is on solid and according to my router we are connected. However, when trying to view a website on the various laptops we have around the house it gets stuck on sending request and the page never loads...

I tried pinging Slingshot's DNS servers (202.180.64.10 and 202.180.64.11) and I get a time out. I have tried all the usual reboot etc - one thing I haven't tried is an alternative router as I don't have one and pretty much everyone I know is on TelstraClears cable service so no chance of borrowing one.

Before I go out and buy a new modem to test with, I was just curious to know if you can do any diagnostics from your end to see if their is a fault? Let me know if you need more information.

 

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  Reply # 637656 8-Jun-2012 09:33 Send private message

mroarsome: The subject line reads like I am from a third world country however no - I live smack bang right in the middle of our capital city Wellington in an apartment building on Lambton Quay in the CBD. After the genius idea our council had of testing an old rusty water pipe it ended up bursting a water pipe outside our apartment building. This happened around 5pm last night and some work was carried out however perhaps completely unrelated our internet stopped working around this same time. Fantastic.

The ADSL link light is on solid and according to my router we are connected. However, when trying to view a website on the various laptops we have around the house it gets stuck on sending request and the page never loads...

I tried pinging Slingshot's DNS servers (202.180.64.10 and 202.180.64.11) and I get a time out. I have tried all the usual reboot etc - one thing I haven't tried is an alternative router as I don't have one and pretty much everyone I know is on TelstraClears cable service so no chance of borrowing one.

Before I go out and buy a new modem to test with, I was just curious to know if you can do any diagnostics from your end to see if their is a fault? Let me know if you need more information.

 


Hi, 

If it is a low line rate issue or No DSL issue it is likely to be fault related. 

Can you please PM me your account number and I'll take a look for you.

Thanks,
Ben




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