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853 posts

Ultimate Geek
+1 received by user: 31

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Slingshot

  Reply # 643168 19-Jun-2012 13:32 Send private message

Hi guys,

Further to this, if you are having ping issues/browsing issues/international traffic issues in the evenings and have carried out all physical troubleshooting steps...please PM me with your account number, tracert and ping tests to www.google.com and www.slingshot.co.nz

Thanks,
Ben




853 posts

Ultimate Geek
+1 received by user: 31

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Slingshot

  Reply # 643246 19-Jun-2012 15:22 Send private message

Hi guys,

This issue is with our network team and we will hopefully be fixed by the end of the week.

There are some congestion issues around Auckland and I should be able to provide some better updates/time frames tomorrow.

Thanks for your patience,

Ben




395 posts

Ultimate Geek
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  Reply # 643440 19-Jun-2012 20:58 Send private message

Having the same issues as above here in Nelson.

520 posts

Ultimate Geek
+1 received by user: 25

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  Reply # 643560 20-Jun-2012 06:37 Send private message

Well last night i could steam youtube after 6.30 was working fine from about 7.15 - 8pm when i turned the computer off.

bit slow to start with (5 sec delay) but once it started it did not stop.



853 posts

Ultimate Geek
+1 received by user: 31

Trusted
Slingshot

  Reply # 644810 22-Jun-2012 15:29 Send private message

All ping and speed issues affecting Auckland customers should have been resolved this morning.

Please let me know if you are still having issues and I will deal with them individually.

Thanks,
Ben




263 posts

Ultimate Geek
+1 received by user: 7


  Reply # 646589 26-Jun-2012 19:26 Send private message

been getting this problem on and off for quite a while. Never been fixed by Slingshot, so I've put it down to over the top enforcing of the traffic management policy." Is everyone on the AYCE plan when they are expecting this?

Best thing for me, is when I get high pings in the evening to avoid high bandwidth demand untill things have settled. (Usually an hour or two.) Which is quite hard to do because quite a heavy streamer, and the evenings is when usually when everything's on that I want to watch.

Would be great if Slingshot could actually resolve this for all of us.

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