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87 posts

Master Geek
+1 received by user: 1


Topic # 104983 24-Jun-2012 15:21 Send private message

Hi,

Internet connection has been all over the place for last week or so. Sometimes it seems fine, then other times I can't even get a local website to load.

Speed tests are random, sometimes it goes full speed (mostly only on Slingshot's test) then I will get results showing lower down speed than up. Can't game online with the connection like this.... even viewing websites is frustrating.

Same result after waiting 5 minutes.


Tried multiple times.


Slingshot's speedtest is the only one that comes out the same fullspeed everytime.


Area: Auckland CBD
Plan: 100gb homeline + broadband

Cheers




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19290 posts

Uber Geek
+1 received by user: 2647
Inactive user


  Reply # 645422 24-Jun-2012 15:29 Send private message

What other basic fault checking have you done?



87 posts

Master Geek
+1 received by user: 1


  Reply # 645423 24-Jun-2012 15:31 Send private message

Hi, just the usual restarting router, computer. Trying different browsers. Not sure what else to do.

19290 posts

Uber Geek
+1 received by user: 2647
Inactive user


  Reply # 645425 24-Jun-2012 15:37 Send private message

Have you got master filter installed?

What are the modem stats?

Approx where are you?



87 posts

Master Geek
+1 received by user: 1


  Reply # 645430 24-Jun-2012 15:40 Send private message

Hi, have 1 line with the filter in it.

Modem stats:

Data Rate
Up Stream1084 (Kbps.)
Down Stream14950 (Kbps.) 

Operation Data
Upstream Downstream
Noise Margin 7 dB 6 dB
Attenuation 18 dB 17 dB

Area: Near Skytower

Thanks again.

19290 posts

Uber Geek
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Inactive user


  Reply # 645432 24-Jun-2012 15:44 Send private message

Master filter or line filter?



87 posts

Master Geek
+1 received by user: 1


  Reply # 645433 24-Jun-2012 15:45 Send private message

Not sure what the difference is sorry? Just a filter that comes out and splits into one for phone and one for the modem.

19290 posts

Uber Geek
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Inactive user


  Reply # 645439 24-Jun-2012 15:53 Send private message

Please read blog post by Steve Biddle posted 20-Nov-2011 17:29

http://www.geekzone.co.nz/sbiddle/Telecommunications

John



87 posts

Master Geek
+1 received by user: 1


  Reply # 645445 24-Jun-2012 16:03 Send private message

Hmm okay, did you want me to check if it was cabinet or exchange I was connected to? The Chrous website doesn't recognize our address.

19290 posts

Uber Geek
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  Reply # 645451 24-Jun-2012 16:10 Send private message

This shows what a master filter is



87 posts

Master Geek
+1 received by user: 1


  Reply # 645454 24-Jun-2012 16:14 Send private message

Okay cheers, we just have a plugin filter as we are in a rental apartment.

1152 posts

Uber Geek
+1 received by user: 37


  Reply # 645559 24-Jun-2012 21:02 Send private message

Have you tried unplugging everything except the modem (phones, filters, Sky boxes, etc.) from the phone line?

Can you post up the line stats (such as sync rate and line attenuation) shown in your modem's status page? Ideally from when the speeds are bad, and from when they're fine.




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Uber Geek
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Subscriber

  Reply # 645623 25-Jun-2012 02:34 Send private message

Detruire: 
Can you post up the line stats (such as sync rate and line attenuation) shown in your modem's status page? Ideally from when the speeds are bad, and from when they're fine.


You must have missed this post then ;)

Jattennz: Hi, have 1 line with the filter in it. 

Modem stats: 

Data Rate 
Up Stream1084 (Kbps.) 
Down Stream14950 (Kbps.)  

Operation Data 
Upstream Downstream 
Noise Margin 7 dB 6 dB 
Attenuation 18 dB 17 dB 

Area: Near Skytower 

Thanks again.



If it were me I'd log a support call, not sure how much you'd be able to do yourself.

957 posts

Ultimate Geek
+1 received by user: 50

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Slingshot

  Reply # 645720 25-Jun-2012 10:15 Send private message

Jattennz: Hi, have 1 line with the filter in it.

Modem stats:

Data Rate
Up Stream1084 (Kbps.)
Down Stream14950 (Kbps.) 

Operation Data
Upstream Downstream
Noise Margin 7 dB 6 dB
Attenuation 18 dB 17 dB

Area: Near Skytower

Thanks again.


Hi, 

Seems like something is up...can you please PM me your account number?

Thanks,
Ben




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