Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.
Buying anything on Amazon? Please use the Geekzone Amazon aff link.




2288 posts

Uber Geek
+1 received by user: 221

Trusted
Subscriber

Topic # 105241 29-Jun-2012 23:44 Send private message

Called slingshot today on behalf of a client
The CSR answered within 10 seconds of entering the technical support queue.

Client had no DSL sync, and needed the ppp password reset to try a new modem. The password was changed within a minute and the call was completed.

Still couldnt get a dsl sync, so called back to book a chorus tech to check out the line.
Again someone picked up within 10 seconds, and booked the technician. Within 3 mins the second call was completed.

Well done slingshot - very good service today!

:-)




Ray Taylor
Taylor Broadband (rural hawkes bay)
www.ruralkiwi.com

There is no place like localhost
For my general guide to extending your wireless network Click Here




Create new topic
182 posts

Master Geek
+1 received by user: 7


  Reply # 648715 30-Jun-2012 17:31 Send private message

Why have the password changed if you had no DSL Sync???

1995 posts

Uber Geek
+1 received by user: 105

Trusted
Subscriber

  Reply # 648718 30-Jun-2012 17:42 Send private message

I bet the client had forgotten their dsl password and Ray needed to input it in the new modem.....




Nexus 5, Galaxy Tab S, HP Ultrabook, Mysky HDi, 2talk, Pebble Steel



2288 posts

Uber Geek
+1 received by user: 221

Trusted
Subscriber

  Reply # 648761 30-Jun-2012 20:11 Send private message

hairy1: I bet the client had forgotten their dsl password and Ray needed to input it in the new modem.....


Exactly

I couldnt get their password out of the page source inside the old modem's web interface, so i had to reset it in the process of trying a new modem.




Ray Taylor
Taylor Broadband (rural hawkes bay)
www.ruralkiwi.com

There is no place like localhost
For my general guide to extending your wireless network Click Here




Create new topic




Twitter »
Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





Trending now »

Hot discussions in our forums right now:

Netflix officialy launching in NZ in March
Created by jarj, last reply by tdgeek on 21-Nov-2014 19:08 (97 replies)
Pages... 5 6 7


Gull Employment Dispute.
Created by networkn, last reply by joker97 on 23-Nov-2014 15:55 (68 replies)
Pages... 3 4 5


Which one is right for me? M8, Z3, S5 or other?
Created by makiomoto, last reply by makiomoto on 20-Nov-2014 13:52 (40 replies)
Pages... 2 3


Slingshot line speed
Created by Frankiej45, last reply by Frankiej45 on 20-Nov-2014 14:38 (14 replies)

Little Wins labour Leadership
Created by MikeAqua, last reply by Aredwood on 21-Nov-2014 18:47 (53 replies)
Pages... 2 3 4


Orcon: Why did you cancel my email account without telling me??
Created by old3eyes, last reply by old3eyes on 21-Nov-2014 17:03 (13 replies)

Council recycling.....
Created by xpd, last reply by richms on 19-Nov-2014 17:17 (27 replies)
Pages... 2


My connection is too fast
Created by ckc, last reply by Geektastic on 20-Nov-2014 11:30 (25 replies)
Pages... 2



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.