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Topic # 105241 29-Jun-2012 23:44 Send private message

Called slingshot today on behalf of a client
The CSR answered within 10 seconds of entering the technical support queue.

Client had no DSL sync, and needed the ppp password reset to try a new modem. The password was changed within a minute and the call was completed.

Still couldnt get a dsl sync, so called back to book a chorus tech to check out the line.
Again someone picked up within 10 seconds, and booked the technician. Within 3 mins the second call was completed.

Well done slingshot - very good service today!

:-)




Ray Taylor
Taylor Broadband (rural hawkes bay)
www.ruralkiwi.com

There is no place like localhost
For my general guide to extending your wireless network Click Here




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  Reply # 648715 30-Jun-2012 17:31 Send private message

Why have the password changed if you had no DSL Sync???

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  Reply # 648718 30-Jun-2012 17:42 Send private message

I bet the client had forgotten their dsl password and Ray needed to input it in the new modem.....




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  Reply # 648761 30-Jun-2012 20:11 Send private message

hairy1: I bet the client had forgotten their dsl password and Ray needed to input it in the new modem.....


Exactly

I couldnt get their password out of the page source inside the old modem's web interface, so i had to reset it in the process of trying a new modem.




Ray Taylor
Taylor Broadband (rural hawkes bay)
www.ruralkiwi.com

There is no place like localhost
For my general guide to extending your wireless network Click Here




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