Called slingshot today on behalf of a client The CSR answered within 10 seconds of entering the technical support queue.
Client had no DSL sync, and needed the ppp password reset to try a new modem. The password was changed within a minute and the call was completed.
Still couldnt get a dsl sync, so called back to book a chorus tech to check out the line. Again someone picked up within 10 seconds, and booked the technician. Within 3 mins the second call was completed.