I recently moved from west Auckland to Te Arai, half way between Wellsford and Mangawhai, I signed up with Vodafone and was told there was not enough room in the exchange. Frustrating but OK we were put on the waiting list and were 3rd in the queue.
2 months later we were still waiting but were first in the queue, progress.
Our landlord thought he could get Slingshot to connect us faster and so he rang them, Slingshot couldn't find our address so we told our landlord our customer number who forwarded that to Slingshot, They replied in a few days saying they could not connect us faster and so we left it at that, still waiting on Vodafone, or so we thought.
A week or so later I called Vodafone for an update to be told we were no longer their customer and Slingshot had taken over our address
Slingshot would not talk to me as I was no the owner of the account, I had to get my landlord who was in Australia to call and authorise me. I found out since Slingshot had my name and customer number they took it upon themselves to replace my account with my landlords, without any consent from me
I am now stuck at 4th in line waiting for broadband at the back of the queue with an estimated connection date of April next year some time
I am forced to use a Vodem stick hanging in the window which gets reception a few hours a day(weather dependant).
So where to from here? I had no intention to join Slingshot but cannot leave now as I would be at the back of the queue again, paying for a land-line and overpriced 3G data that I can only get 20% of the time.
I find it unacceptable that Slingshot could remove my account and replace it with a different persons name without my consent.