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894 posts

Ultimate Geek
+1 received by user: 37

Trusted
Slingshot

  Reply # 665706 1-Aug-2012 20:16 Send private message

richms: Can I change to naked unlimited without going on a contract to save some $$ with this price increase?


Hi, 

Yes you can.

Thanks,
Ben




Axe

47 posts

Geek


  Reply # 665733 1-Aug-2012 21:22 Send private message

If I only have the unlimited broadband, but want to change to a capped plan, do I have to join a 24 month contract?

429 posts

Ultimate Geek
+1 received by user: 15


  Reply # 665820 2-Aug-2012 00:19 Send private message

Ive always had full speed during the day but it totally plummets during the evening. (200KB/s)

I hope the extra $10 can fix that?

4 posts

Wannabe Geek


  Reply # 665936 2-Aug-2012 10:27 Send private message

Not too happy... we signed up on a 12 month contract. I cannot find anything explicitly in Slingshot's T&Cs, but if we sign up and promise to remain a Slingshot customer for 12 months, they cannot just decide to up the prices, right? If we promise to remain a customer, then implicitly Slingshot promise to provide the same service for the whole 12 months.

16710 posts

Uber Geek
+1 received by user: 1521

Trusted
Vodafone NZ

  Reply # 665938 2-Aug-2012 10:28 Send private message

joriarty: Not too happy... we signed up on a 12 month contract. I cannot find anything explicitly in Slingshot's T&Cs, but if we sign up and promise to remain a Slingshot customer for 12 months, they cannot just decide to up the prices, right? If we promise to remain a customer, then implicitly Slingshot promise to provide the same service for the whole 12 months.


Yes they can




894 posts

Ultimate Geek
+1 received by user: 37

Trusted
Slingshot

  Reply # 665953 2-Aug-2012 10:40 Send private message

Axe: If I only have the unlimited broadband, but want to change to a capped plan, do I have to join a 24 month contract?


Hi, 

yes you can change plans without incurring a new contract.

Thanks,
Ben




894 posts

Ultimate Geek
+1 received by user: 37

Trusted
Slingshot

  Reply # 665958 2-Aug-2012 10:43 Send private message

joriarty: Not too happy... we signed up on a 12 month contract. I cannot find anything explicitly in Slingshot's T&Cs, but if we sign up and promise to remain a Slingshot customer for 12 months, they cannot just decide to up the prices, right? If we promise to remain a customer, then implicitly Slingshot promise to provide the same service for the whole 12 months.


Hi,

I'm sorry that this is not the price you signed up for.

If you are wanting to know the terms and conditions please check the out at http://slingshot.co.nz/terms

Or more specifically you can refer to term 3.1 on the link above.

Thanks,
Ben




89 posts

Master Geek
+1 received by user: 1


  Reply # 665972 2-Aug-2012 10:52 Send private message

Slingshot:
joriarty: Not too happy... we signed up on a 12 month contract. I cannot find anything explicitly in Slingshot's T&Cs, but if we sign up and promise to remain a Slingshot customer for 12 months, they cannot just decide to up the prices, right? If we promise to remain a customer, then implicitly Slingshot promise to provide the same service for the whole 12 months.


Hi,

I'm sorry that this is not the price you signed up for.

If you are wanting to know the terms and conditions please check the out at http://slingshot.co.nz/terms

Or more specifically you can refer to term 3.1 on the link above.

Thanks,
Ben


i quite like

3.1
You must pay our charges for the services we provide to you, regardless of whether you or someone else uses those services. We may vary our charges from time to time. If we increase any charge we will give you at least 10 working days notice. You can always check the latest available charges by calling customer services on 0800 89 2000.

"so if you have an unsecured wireless access point, thats your issue not ours"

4 posts

Wannabe Geek


  Reply # 665983 2-Aug-2012 11:01 Send private message

almaznz:
i quite like

3.1
You must pay our charges for the services we provide to you, regardless of whether you or someone else uses those services. We may vary our charges from time to time. If we increase any charge we will give you at least 10 working days notice. You can always check the latest available charges by calling customer services on 0800 89 2000.

"so if you have an unsecured wireless access point, thats your issue not ours"


Is there something wrong with that? On a case-by-case basis Slingshot may come to the party and not charge you for excess usage (i.e. if they sent some technicians round to set up Grandma's broadband and they never set her up with a wi-fi password, I would put the blame on Slingshot), but in general, security is our own problem.

I do think it's a bit dodgy that they can seemingly decide to charge whatever they like, though, without voiding the contract. Would be interesting to see if that clause can stand up in the disputes tribunal. Though we'll just have to stomach the increase and hope the speed is increased in tandem, as $10/month is a bit of a petty dispute. Just disappoints me that they honour the spirit of the contract and hold off the increases until the 12 months are up, is all.

89 posts

Master Geek
+1 received by user: 1


  Reply # 665987 2-Aug-2012 11:04 Send private message

joriarty:
almaznz:
Slingshot:
joriarty: Not too happy... we signed up on a 12 month contract. I cannot find anything explicitly in Slingshot's T&Cs, but if we sign up and promise to remain a Slingshot customer for 12 months, they cannot just decide to up the prices, right? If we promise to remain a customer, then implicitly Slingshot promise to provide the same service for the whole 12 months.


Hi,

I'm sorry that this is not the price you signed up for.

If you are wanting to know the terms and conditions please check the out at http://slingshot.co.nz/terms

Or more specifically you can refer to term 3.1 on the link above.

Thanks,
Ben


i quite like

3.1
You must pay our charges for the services we provide to you, regardless of whether you or someone else uses those services. We may vary our charges from time to time. If we increase any charge we will give you at least 10 working days notice. You can always check the latest available charges by calling customer services on 0800 89 2000.

"so if you have an unsecured wireless access point, thats your issue not ours"


Is there something wrong with that? On a case-by-case basis Slingshot may come to the party and not charge you for excess usage (i.e. if they sent some technicians round to set up Grandma's broadband and they never set her up with a wi-fi password, I would put the blame on Slingshot), but in general, security is our own problem.

I do think it's a bit dodgy that they can seemingly decide to charge whatever they like, though, without voiding the contract. Would be interesting to see if that clause can stand up in the disputes tribunal. Though we'll just have to stomach the increase and hope the speed is increased in tandem, as $10/month is a bit of a petty dispute. Just disappoints me that they honour the spirit of the contract and hold off the increases until the 12 months are up, is all.



it would be nice, however its not as if everybody signed up on the same day so all have the same 12 month contract end period. and my guess would be it would be way too hard on the billing system to handle the differing amounts for the single plan.

I guess if you don't like it you can break the contract and go somewhere else?

89 posts

Master Geek
+1 received by user: 1


  Reply # 665991 2-Aug-2012 11:06 Send private message

Slingshot: I think you'll find most companies have a similar clause these days guys...

Think about it, we have to change prices over the years.

Food and beer from the pub hasn't stayed the same price, nor has your internet services.


This!

I type on computers
516 posts

Ultimate Geek
+1 received by user: 54

Trusted
Subscriber

  Reply # 666005 2-Aug-2012 11:17 Send private message

Slingshot:
jickyhan: The email I have received said "To make this possible, the price of Broadband UNLIMITED is increasing to $111 per month from 03 Sep 2012 , your next bill date."

I assume it should say my total bundle which include the phone line rather than only the Boardband?? Any one can confirm if slingshot just increase $10 a month for this plan or otherwise that's $111-$60=$51 for me. Undecided


Hi, 

As above, yes this refers to the bundle pricing. Apologies for the poor wording.

Thanks,
Ben


Terribly poor wording, I got this email yesterday and wondered how they'd justify almost doubling the price.

Good to know that that was a mistake. The $10 extra is managable, however I do hope that the bandwidth increase is noticeable.









4 posts

Wannabe Geek


  Reply # 666010 2-Aug-2012 11:27 Send private message

almaznz:
Slingshot: I think you'll find most companies have a similar clause these days guys...

Think about it, we have to change prices over the years.

Food and beer from the pub hasn't stayed the same price, nor has your internet services.


This!


No other broadband provider (other than Compass, who are cheaper but I have heard their service is lacking) has such value for money as Slingshot so I'm hardly tempted to change providers, and we've typically had pretty good service from Slingshot when things go wrong (had a few line issues).

However, as technology advances broadband has continually been getting cheaper (i.e. the cost for a certain level of service has steadily decreased). If we end up getting a reasonable speed increase for the $ then I'm happy.

A5X

91 posts

Master Geek
+1 received by user: 7


  Reply # 666262 2-Aug-2012 14:50 Send private message

I had the same thoughts on the 12 month contract thing, but I guess if it is in the term and conditions then there is nothing that can be done. Not that many people would read all of that anyway, likely the part that would concern them first, if they had the time to search through.

Anyway, the way I see it is like this. The email send states:

"Over the next week we will be increasing the amount of bandwidth allocated to your unlimited plan, which means you should notice faster speeds throughout the day."

No where in that email does it say what the current bandwidth is allocated already, and what it is going to increase to?

How is the end user really going to be able to measure the proposed speed increase?

999 posts

Ultimate Geek
+1 received by user: 12


Reply # 666267 2-Aug-2012 15:00 Send private message

A5X: No where in that email does it say what the current bandwidth is allocated already, and what it is going to increase to?

How is the end user really going to be able to?measure the proposed?speed increase?

An ISP telling their customers how much bandwidth they have available?




rm *

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