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282 posts

Ultimate Geek
+1 received by user: 8


Topic # 109580 22-Sep-2012 16:04 Send private message

Hi guys, I am just utterly irritated, frustrated, and beyond boiling point about the speed, and quality of our internet lately. I've always had this sort of problem, but it was just gotten worse over the months and today it is the worst I have seen it in a long long time.

I have posted about this sort of thing constantly, and people have replied saying they have a similar problem yet I can't recall anyone saying problem solved.

Changing ISPs isn't an option for me, as my father pays the bill for the broadband he's fairly computer illiterate so he makes me do all the problem solving, and technical support. He doesn't want to change ISPs or plans, I'll have to get this sorted.

We are on the AYCE plan, and like I said before we have had this problem for months on end, it comes and goes but I've decided enough is enough and I want to get it sorted this time.

The problem:

Pings are skyhigh, on good days Google normally gets me 30-35ms per ping, maybe 15ms to trademe, and 12ms to the New Zealand herald.

on bad days, I get disconnected, timed out, and pings to google are well over 100ms. Trademe, and NZherald also goes over 100ms quite easily.

I hardly ever download Torrents, because things are so bad now with speed. However, I still tend to live stream the occasional TV channel from overseas, and the Aussie TV catchup website, and it struggles and buffers almost all the time, before stopping due to insufficient bandwith all the time. Most mornings, things are slightly better, but only just by a little bit.

I've included some screenshots of pings, and my collection of speed tests throughout the day.

Also, It's not the modem or any interference in the house as I recently went out, and purchased a brand new modem, and filter from PB technologies, in the hope that it would fix it, and I was proved wrong. I also disconnected all the Electronics round where the modem is, and hope that would sort it, but there was no improvement at all. I have also wired a new main telephone outlet to the wall, in the hope that that would fix it, also there was no improvement. Which makes me believe that the only problem it could be, is with Chorus, or incorrect settings on Slingshot's side. I believe my modem settings are correct, otherwise it wouldn't be connecting in the first place, but I've tampered around on the modem settings so often and there also hasn't been an improvement.

Here are the images.










Can you guys see anything wrong, or is that just normal for Slingshot, or AYCE?

 

 

I just want to get this fixed, so I can use our internet as we usually do

Thanks

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Have plan, send $NZD50m
3475 posts

Uber Geek
+1 received by user: 75

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  Reply # 689921 22-Sep-2012 16:43 Send private message

The jitter suggests congestion to me.

I would doubt you can get it fixed. As you've said, it works fine at off peak times but in a high demand part of the day you're getting poor performance. It's the product choice on your part.

From what I understand the product is what it is. These products have been around for over a decade now. First on dialup, now on DSL and will be on fibre next.

The dynamics of the product haven't changed, the level of complaint about them seems to stay the same and the number of people on them also seems fairly static.

D




Promote New Zealand - Get yourself a .kiwi.nz domain name!!!

Check out mine - i.am.a.can.do.kiwi.nz - [email protected]




282 posts

Ultimate Geek
+1 received by user: 8


  Reply # 690201 23-Sep-2012 17:25 Send private message

Hi, I really don't think that the problem is congestion as throughout the day I haven't had any better speeds then the speeds I am experiencing in the screenshot.

I have gone to an older modem, which previously worked fine most of the time and I have noticed no improvement what so ever.

All this is on an ADSL2+ line.






Using Ethernet for all the screenshots in the picture, so wifi interference is ruled out.

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Vodafone NZ

  Reply # 690206 23-Sep-2012 17:31 Send private message

Move off AYCE




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  Reply # 690208 23-Sep-2012 17:41 Send private message

johnr: Move off AYCE


+1

Go for SNAP etc





96 posts

Master Geek


  Reply # 690279 23-Sep-2012 20:48 Send private message

As a very recent Slingshot customer(Moved to Snap on Friday) there service quality is shocking. I work from home so during the same speeds would be ok but from 4pm onwards it took a sharp nose dive. Using websites like Youtube were slow during the day but at night they were impossible to watch.


If your dad is not willing to change providers than tell him to stop asking you for help. Slingshot don't consider the issue a problem as its a side effect of being over-subscribed and that is the heart of their business model.

Have plan, send $NZD50m
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  Reply # 690281 23-Sep-2012 20:55 Send private message

PaulZA: Hi, I really don't think that the problem is congestion as throughout the day I haven't had any better speeds then the speeds I am experiencing in the screenshot.

I have gone to an older modem, which previously worked fine most of the time and I have noticed no improvement what so ever.

All this is on an ADSL2+ line.






Using Ethernet for all the screenshots in the picture, so wifi interference is ruled out.


Nice SSID. ;)




Promote New Zealand - Get yourself a .kiwi.nz domain name!!!

Check out mine - i.am.a.can.do.kiwi.nz - [email protected]


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Vodafone NZ

  Reply # 690282 23-Sep-2012 20:58 Send private message

Bahahahaha never saw that classic




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  Reply # 690283 23-Sep-2012 20:59 Send private message

^ hahaha... so who else at home wit you OP?





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Biddle Corp
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  Reply # 690291 23-Sep-2012 21:09 Send private message

The solution is simple - change ISP's or plans. You may not want to, but the model of AYCE is one that there are no performance guarantees, and your ISP as a whole is also one that delivers a lower cost product.


69 posts

Master Geek

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  Reply # 690293 23-Sep-2012 21:14 Send private message

PaulZA

Can you please email directly and I will ensure you get this resolved

Regards

Scott Page
[email protected]




ScottP



282 posts

Ultimate Geek
+1 received by user: 8


  Reply # 690315 23-Sep-2012 22:00 Send private message

Thanks for the replies yeah the SSID, was bored earlier so I thought I'd cause some amusement for the guys trying to steal our internet!

Thanks Scott, I'll get down to that first thing tomorrow morning. Pings have lowed down, but it's still timing out on me occasionally.

Thanks again guys.

467 posts

Ultimate Geek
+1 received by user: 81


  Reply # 691921 26-Sep-2012 21:41 Send private message

Not happy either.

On AYCE and its slow.  So slow that I cant even get a sixth of the speed I used to on this plan.

Whats worse is the price was hiked by $10 and I see no improvement.

 




^ This is not good enough. 

I could tolerate it when it was dipping to around 1.5 Mbps, but 0.3 Mbps is just plain crap.




DSL Status: Showtime
DSL Modulation Mode: G.DMT
Downstream Rate: 8128 Kbps
Upstream Rate: 576 Kbps
Downstream Noise Margin: 15.1db
Upstream Noise Margin: 12.0db
Downstream Line Attenuation: 17.5
Upstream Line Attenuation: 9.0
Downstream Transmit Power: 19.7
Upstream Transmit Power: 11.9
 





7am. I am able to get around 6.4 Mbps easy.
Come this time of the day  (9pm at night - and earlier)  cant watch you tube, even trying to buffer a dam audio stream doesn't work.


I had been pretty happy with slingshot, AYCE was working best when it was $80 back a few months, but since then its turned to crap.


I am not sure if slingshot have failed in their promise to scale the bandwidth in accordance to the number of users, but I cant justify why the speed should be this low, when we used to get 4 Mbps+ all day , every day......




I hope slingshot can sort AYCE out, because too much more and Orcons new plan might be worth considering.

 




NZ / AU Battlefield 4 Gaming Community
http://www.sonsofvalour.net/forums/forum.php

94 posts

Master Geek
+1 received by user: 10


  Reply # 691937 26-Sep-2012 22:08 Send private message


(Speedtest result from just now 10:01PM)

I'm not going to lie. I have had my issues with Slingshot, but for the majority of my time in the AYCE Plan, it's been very reliable. All I can say is with Slingshot, it's a mixed bag. If they do not fix your issue then swap ISP, I have had friends who have had terrible experiences with Slingshot, but then I have had friends who have had nothing but good experiences. I did have a time that for a little over a month, my speeds were terrible and it got to the point where I was almost about to swap ISPs, this was before I swapped to the AYCE plan. (Only reason I stayed with Slingshot was the price), My advice is if you ring up, get them to either pass a message to the Tech support or see if they can switch you over to them. The reason it took so long for my issue to get fixed was because they kept losing the bloody support ticket, so it never got passed on to the tech department until they actually delivered the message personally. I got a call back and half an hour later the problem was fixed.

456 posts

Ultimate Geek
+1 received by user: 26


  Reply # 691961 26-Sep-2012 23:17 Send private message

alexcc:
(Speedtest result from just now 10:01PM)

I'm not going to lie. I have had my issues with Slingshot, but for the majority of my time in the AYCE Plan, it's been very reliable. All I can say is with Slingshot, it's a mixed bag. If they do not fix your issue then swap ISP, I have had friends who have had terrible experiences with Slingshot, but then I have had friends who have had nothing but good experiences. I did have a time that for a little over a month, my speeds were terrible and it got to the point where I was almost about to swap ISPs, this was before I swapped to the AYCE plan. (Only reason I stayed with Slingshot was the price), My advice is if you ring up, get them to either pass a message to the Tech support or see if they can switch you over to them. The reason it took so long for my issue to get fixed was because they kept losing the bloody support ticket, so it never got passed on to the tech department until they actually delivered the message personally. I got a call back and half an hour later the problem was fixed.


I've found them about the same during my time with Slingshot so far, AYCE speeds seem a little flakey although usually correct themselves quickly enough, HTTP downloads are never overly great and are rather unpredictable overall however I primarily torrent and have gotten used to leaving things to download over time.

As for Customer Service I haven't had to deal with them directly since a bit of a mess around during setup but in the times I have contacted them I've had some good and some bad, The good being the staff off here who contacted me back and the bad being whoever setup my connection in the first place.

I'm perfectly happy with my connection so far although the increase in price left me a little unimpressed and I'm fairly certain the speeds have gone down a bit since.

I suppose Slingshot are about perfect for me now as being a Tech Support CSR at another Major ISP leaves me rather free to troubleshoot any problems that may occur at will with minor contact with Slingshot and if I do have any problems the Slingshot staff on here have proven extremely helpful.

164 posts

Master Geek
+1 received by user: 1


  Reply # 691976 27-Sep-2012 05:50 Send private message

I've run a couple of tests right now....

I don't tend to get disconnected / timed out connecting to sites.
I remember this happening some time ago though quite frequently when I first signed up to ayce.

Pinging google.co.nz [74.125.237.24] with 32 bytes of data:
Reply from 74.125.237.24: bytes=32 time=54ms TTL=56

Pinging trademe.co.nz [202.162.73.2] with 32 bytes of data:
Reply from 202.162.73.2: bytes=32 time=31ms TTL=250




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