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130 posts

Master Geek
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Topic # 109878 28-Sep-2012 10:26 Send private message

Has anyone else noticed that there are now only 3 days (not 3 business days either) from invoice date to due date? I only noticed this as my credit card expired, and went to pay manually and was surprised to find it was already overdue. 

Going back through invoices, it seems that there used to be 10-11 days just over a year ago. However, over the last year, they've dropped the time between invoice date and due date by a day or two at a time until ~4 months ago, where it now stands at 3 days. We keep all emails from Slingshot, and can't find any notification whatsoever that this would be happening. 

It doesn't worry us personally as funds aren't an issue, but surely at least 7 days is appropriate for due notification of money being removed from one's account or credit card charged? 

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5100 posts

Uber Geek
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  Reply # 692787 28-Sep-2012 10:27 Send private message

3 days?

Is there a late payment fee, or is it just a warning if you are late?



130 posts

Master Geek
+1 received by user: 1


  Reply # 692796 28-Sep-2012 10:46 Send private message

Apparently there's a $5 late payment fee applied some time after. 

Generally at least 7 days is a reasonable length of time for a variable amount to be deducted?

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Vodafone NZ

  Reply # 692800 28-Sep-2012 10:53 Send private message

3 days no way?




842 posts

Ultimate Geek
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Slingshot

  Reply # 692808 28-Sep-2012 10:58 Send private message

Hi guys,

I'll check with our Finance team about this and see what is going on here.

If you are having the same problem, could you please PM me your account number?

Thanks,
Ben




947 posts

Ultimate Geek
+1 received by user: 8


  Reply # 692816 28-Sep-2012 11:05 Send private message

The due date has around 7 days after the rollover date (not necessarily after the invoice date) for as long as I can remember (my parents have been with Slingshot for 4 or so years.)

This was still the case on my bill 3 weeks ago (email came around 1AM on the 10th, due 16th) and on my parents' bill 1 week ago.




rm *

842 posts

Ultimate Geek
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Slingshot

  Reply # 692819 28-Sep-2012 11:11 Send private message

Hi guys,

This is right actually, I have confirmed with our Finance manager.

The payment requirement time frame for credit card payments only is 3 days.

Other payment options have longer grace periods before an account is deemed overdue.

Cheers,
Ben




347 posts

Ultimate Geek
+1 received by user: 7


  Reply # 692871 28-Sep-2012 12:54 Send private message

what the hell is the difference?

1137 posts

Uber Geek
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  Reply # 693020 28-Sep-2012 16:46 Send private message

This is ridiculous, on top of that the cheeky buggers charge you for the pleasure of sending you the bill ($1), then when dad promptly sends the cheque off in the return envelope he gets threatening Emails from slingshot saying our account is overdue and they will cut off our internet if we don't pay.

Clearly this needs to be addressed by someone at slingshot.













Voice Engineer @ Orcon
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Orcon
Subscriber

  Reply # 693025 28-Sep-2012 16:51 Send private message

hamish225: This is ridiculous, on top of that the cheeky buggers charge you for the pleasure of sending you the bill ($1), then when dad promptly sends the cheque off in the return envelope he gets threatening Emails from slingshot saying our account is overdue and they will cut off our internet if we don't pay.

Clearly this needs to be addressed by someone at slingshot.


LOL cheque!?  Seriously!

Watchmaker Wizard
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  Reply # 693033 28-Sep-2012 17:02 Send private message

Probably because they don't mark the account as paid until the cheque clears.




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  Reply # 693048 28-Sep-2012 17:21 Send private message

Yea cheques take a while to process and a while to deliver. More than 5 business days for the whole process. Payment terms of at least 14 days is reasonable IMO?





5100 posts

Uber Geek
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  Reply # 693055 28-Sep-2012 17:38 Send private message

hamish225: This is ridiculous, on top of that the cheeky buggers charge you for the pleasure of sending you the bill ($1), then when dad promptly sends the cheque off in the return envelope he gets threatening Emails from slingshot saying our account is overdue and they will cut off our internet if we don't pay.

Clearly this needs to be addressed by someone at slingshot.


cheque?  WTF? who uses those these days? seriously?

1137 posts

Uber Geek
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  Reply # 693060 28-Sep-2012 17:46 Send private message

NonprayingMantis:
hamish225: This is ridiculous, on top of that the cheeky buggers charge you for the pleasure of sending you the bill ($1), then when dad promptly sends the cheque off in the return envelope he gets threatening Emails from slingshot saying our account is overdue and they will cut off our internet if we don't pay.

Clearly this needs to be addressed by someone at slingshot.


cheque?  WTF? who uses those these days? seriously?


i know, my dad just likes to have control over when and how much money comes out of his account, witch you can't do with automatic payments. He also refuses to use interent banking, so that's out of the question too. It's a generational thing i think, then again my nana who's worked in offices her whole life taught me how to use a computer, so it's a personal choice as to how one manages their money. slingshot need to cut everyone a little slack, i doubt anyone would actually refuse to pay their bill so they just need to calm down a little bit, they'll get their money.













34 posts

Geek


  Reply # 693334 29-Sep-2012 10:26 Send private message

I kind of have to agree 3 days seems a little rough.

When I joined slingshot I started following a budget - I set up a fortnightly payment in line with my payday, rather than waiting for the invoice, so my account is always in credit.

Might not suit everyone, but worked for me

479 posts

Ultimate Geek
+1 received by user: 2


  Reply # 693344 29-Sep-2012 11:08 Send private message

^^ x2 - I pay weekly, by the time the bill is due, its already paid

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