Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.
Buying anything on Amazon? Please use the Geekzone Amazon aff link.




8 posts

Wannabe Geek


Topic # 110821 17-Oct-2012 04:44 Send private message

Hi everyone, i decided to post my problem here to see if anyone is able to help me before i call Slingshot for help.

So basically me and my brother recently moved out of home and to a flat in Hamilton, we decided to go on the Slingshot AYCE plan as that was what we were using at home and it was great, the only difference is we opted for naked DSL AYCE for our flat and as a phone we are using voip.

Everything was set up fairly fast, we done a speed test and are getting about 5.7 mb's down and 0.70 mb's upload which isnt as great as what we had at home but still decent. Unfortunately we later found out that we can't go on Slingshots beta network with naked dsl which ultimately might be the cause of our problem. So me and my brother are huge gamers, we play world of warcraft alot and we have good latency but we have a really weird issue, whenever either me or him browse, stream, or dl we get massive lag spikes on games we play, for example i'm chilling on wow decided im gonna alt tab and browse google for 10 seconds, alt tab back into wow and my ping has shot up to 8000 MS, complete spike and after around 20 seconds when the spikes end, MS is back to normal. Me and my brother are both on the same network hooked into a router which hooks into the modem, even if im playing wow and he's the one that decides to google on his computer i have a giant spike and vice versa. The phones don't seem to be affected, i can browse while he talks and no issue, but if hes on skype or a ventrillo server soon as either myself or he browses a page a giant spike follows disconnecting us.

For some reason we just cannot do 2 things at once, skype, games, vent servers, they all spike massively every single time we browse a page. We never had this issue at home granted at home we had about 8mb but 5mb should easily allow us to browse a page while we play a game surly. It's really done my head in i don't know what to do anymore, i've tryed a totally different modem, i've tryed skipping the router and plugging directly into the modem, ive brought totally new network cords, nothing seems to make a difference. A friend of mine said to play around with the mtu settings or something, i did and it didn't help. Is it because we aren't on the beta network and instead on a different one which makes our connection weak or something? Still, it doesn't make sense to me a 5mb connection won't allow us to browse and play a game at the same times its bizzare. I also tryed loading up wow then alt tabbing and browseing a page whilst pinging google to see if there were sudden jumps, but there were none at all i then jumped into wow and sure enough its spiked bad.

I've tryed other things aswell, from what i can tell our internet stays solid even when we browse yet games etc spike so bad to the point of disconnection whenever we do. Help please!


View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2
20098 posts

Uber Geek
+1 received by user: 1683

Moderator
Trusted
Biddle Corp
Subscriber

  Reply # 702287 17-Oct-2012 06:42 Send private message

The MTU isn't something you play with. You set it to the required setting for your ISP and leave it.


821 posts

Ultimate Geek
+1 received by user: 34

Trusted
Subscriber

  Reply # 702306 17-Oct-2012 08:03 Send private message

Did you change broadband modem?




________
AK

890 posts

Ultimate Geek
+1 received by user: 37

Trusted
Slingshot

  Reply # 702345 17-Oct-2012 10:20 Send private message

Leighzor: Hi everyone, ...

I've tryed other things aswell, from what i can tell our internet stays solid even when we browse yet games etc spike so bad to the point of disconnection whenever we do. Help please!



Hi, 

Sounds like something is saturating your connection. Have you tried unplugging one of the computers at a time and testing the other? Then swapping and do the same? One or both might have a virus or something running in the background that you are unaware of but can't be sure about that yet...

I would suggest private messaging me your account number and I'll look into it here.

Cheers, 
Ben




1341 posts

Uber Geek
+1 received by user: 148


  Reply # 702542 17-Oct-2012 14:53 Send private message

You may need to forward ports and set them as priority on your router...That is considering your router/modem has a quality of service application on it.
The browser is using all the bandwidth when it is browsing and therefore, WoW gets much less bandwidth and a spike in ping results because it can't handle it.

I had the same with Battlefield 2. I had to forward the ports and set them to be the priority on the network. As in, no matter what, these applications ALWAYS had the priority and browsing came third and I had VoIP (Teamspeak/Vent/Skype) set to second in the queue as latency for VoIP is also important.

You may need another router. If you are using a Thompson modem from Telecom or an old D-Link, I've found your problem already. I get a 17Mb/s line rate and have roughly 15.5Mb/s of bandwidth available. Compared to your 5.6Mb/s, your line may just not be able to handle what you are trying to do.
If you are in an area where you think your speed should be faster than what it should be, first check the filters to make sure a faulty one isn't causing an issue. You won't need one anyway, being on naked. The jack-point could be old of faulty, check another one to see if sync goes up. I had this issue at my flat!

Ask the neighbors about their broadband and ask them to run a test. It may just be your location.





Sometimes what you don't get is a blessing in disguise!



8 posts

Wannabe Geek


  Reply # 703148 18-Oct-2012 19:24 Send private message

Thanks for all the help you guys are giving me.

I decided to uninstall Symantec and install NOD32 to scan both mine and my brothers computer for virus's, if this doesn't help i'm going to try the port fowarding that dravid suggested, the tp-link router i'm using doesn't have great quality of service but it should do the trick. In the mean time i was wondering if you guys could review my modem stats, am i getting the right speeds? I figure if my speeds aren't right, whatevers causing that might be causing my other problem.

Modem stats:

Line Mode     ADSL2+      Line State     Show Time  
Line Power State     L0      Line Up Time     03:01:54:12
Line Coding     Trellis On      Line Up Count     1

Statistics     Downstream     Upstream
Line Rate     6807 Kbps     973 Kbps
Attainable Line Rate     8636 Kbps     961 Kbps
Noise Margin     12.4 dB     12.4 dB
Line Attenuation     37.0 dB     18.8 dB
Output Power     18.9 dBm     12.4 dBm

Slingshot speed test:

5.6 MB/s down
0.71 MB's up

1341 posts

Uber Geek
+1 received by user: 148


  Reply # 703152 18-Oct-2012 19:34 Send private message

There is quite a lot of attenuation on the line.

Check out chorus.co.nz/sat and compare your address to see if you are in a decent zone for broadband.
By the way. Not being on Slingshot's better network will not affect the sync to the modem. You just won't get the nifty phone features that come with a landline, which you do anyway since you have an iTalk line. So it pretty much does not matter for you.

Check your Inbox.





Sometimes what you don't get is a blessing in disguise!

300 posts

Ultimate Geek
+1 received by user: 15


  Reply # 703158 18-Oct-2012 19:56 Send private message

They are hooked up to the Hamilton east exchange about 2ks away, but not far enough to be on one of the cabinets as luck would have it.

The only advantage I believe to being on the SShot better network is the better dimentioning.




Now on Slingshot Better Network and it's better.

Share Image

20098 posts

Uber Geek
+1 received by user: 1683

Moderator
Trusted
Biddle Corp
Subscriber

  Reply # 703160 18-Oct-2012 20:01 Send private message

techmeister: The only advantage I believe to being on the SShot better network is the better dimentioning.


With no dimensioning on EUBA that's a bit of a moot point these days - handover dimensioning only exists on BUBA, and remember it's a regulated product that the Commerce Commission are responsible for.




300 posts

Ultimate Geek
+1 received by user: 15


  Reply # 703164 18-Oct-2012 20:08 Send private message

would they be on BUBA or EUBA?




Now on Slingshot Better Network and it's better.

Share Image

20098 posts

Uber Geek
+1 received by user: 1683

Moderator
Trusted
Biddle Corp
Subscriber

  Reply # 703179 18-Oct-2012 20:26 Send private message

techmeister: would they be on BUBA or EUBA?


The vast majority of new connections on most ISP's are all EUBA these days. It makes no sence to connect people on an ISAM to BUBA unless you want network congestion.


3800 posts

Uber Geek
+1 received by user: 1059

Trusted
Subscriber

  Reply # 703249 18-Oct-2012 22:22 Send private message

Also checkout
http://www.geekzone.co.nz/forums.asp?forumid=49&topicid=96226

A master splitter may help squeeze a bit more out of your connection. Flick me a message if you would like this done. I cover Hamilton area too.

Cheers
Fraser




Chorus has spent $1.4 billion on making their ADSL broadband network faster. Why not spend a couple of hundred to make sure you are getting the most out of your connection?
Geekzone special price: $150* for master splitter install, normally $200+ through your ISP. Auckland and Waikato areas.
*Travel charges may apply. Additional costs may apply for complex installs.
I install - Naked DSL, DSL Master Splitters, VoIP, RBI Rural Broadband. Also a dealer for WorldxChange.
Need help in Auckland or Waikato? Click my email button, or email me direct: [my user name] at geekzonemail dot com

890 posts

Ultimate Geek
+1 received by user: 37

Trusted
Slingshot

  Reply # 703420 19-Oct-2012 10:41 Send private message

Hi guys,

I suggest contacting us before taking any action which is going to cost you, we are more than likely able to fix the fault given the chance.

OP please feel free to private message me here if you are having trouble getting through to the helpdesk.

Cheers,
Ben




300 posts

Ultimate Geek
+1 received by user: 15


  Reply # 703490 19-Oct-2012 13:00 Send private message

coffeebaron: Also checkout
http://www.geekzone.co.nz/forums.asp?forumid=49&topicid=96226

A master splitter may help squeeze a bit more out of your connection. Flick me a message if you would like this done. I cover Hamilton area too.

Cheers
Fraser


Thanks Fraser, but they only have one jack point and are naked.




Now on Slingshot Better Network and it's better.

Share Image



8 posts

Wannabe Geek


  Reply # 703713 19-Oct-2012 18:40 Send private message

The quality of service on both my modems dynalink (got free with slingshot) and my tp-link only have upstream QoS. My linksys router also only has upstream QoS, so yeah i can't do it with what i've got. I tryed plugging just my computer directly into both modems again so my computer is the only one getting internet theres no router or anything and i still have the problem.

On the phone to Slingshot now, thanks again all.



8 posts

Wannabe Geek


  Reply # 703810 19-Oct-2012 23:03 Send private message

Thanks to the slingshot representative i found the problem!!

I kick myself for not thinking of this earlier, turns out it was my browser Firefox. I don't know specifically what in firefox was causing the problem but it definitely is firefox, it could be an addon or maybe a virus got into the browser somehow i don't know but i've deleted it and i'm now using IE and having no issues.

Thanks again all.

 1 | 2
View this topic in a long page with up to 500 replies per page Create new topic




Twitter »
Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





Trending now »

Hot discussions in our forums right now:

Click Monday Deals
Created by mrtoken, last reply by Krishant007 on 24-Nov-2014 17:11 (25 replies)
Pages... 2


Gull Employment Dispute.
Created by networkn, last reply by gzt on 26-Nov-2014 14:14 (140 replies)
Pages... 8 9 10


The Warehouse pulling R18 games and DVD's
Created by semigeek, last reply by Lias on 26-Nov-2014 14:21 (53 replies)
Pages... 2 3 4


Current Netflix payment method as of Nov 14 - Cant pay
Created by andynz, last reply by Kiwipixter on 25-Nov-2014 10:45 (33 replies)
Pages... 2 3


Lollipop no more
Created by ronw, last reply by kiwitrc on 26-Nov-2014 13:44 (13 replies)

Knock off electronics in The Warehouse
Created by jpoc, last reply by openmedia on 26-Nov-2014 13:01 (13 replies)

HP Stream 7 arrives
Created by gnfb, last reply by gzt on 26-Nov-2014 14:28 (12 replies)

Voda VDSL, Horrid offnet performance.
Created by TimA, last reply by ckc on 26-Nov-2014 10:54 (31 replies)
Pages... 2 3



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.