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714 posts

Ultimate Geek
+1 received by user: 22

Topic # 110992 22-Oct-2012 12:01 Send private message

I have been experiencing Internet drops whenever I receive (or make) phone calls from the land line. Simply put, the ADSL and Internet lights on the modem goes out and takes some time to start up again (or I have to do a hard reset of the modem).

This isn't the first time I have experienced this. I have raised this with Slingshot customer service as well. At first I thought it could be the phone, it was quite old (6 years) so I went and bought a new cordless phone set (cordless system with 2 extra head sets). It didn't solve the problem. I went and got a new modem as well (TP Link; previously was using a Linksys WAG 120N). The new modem also came with a new ADSL filter, so connected that up for the cordless landline. 

I have recently moved into this new house (since June). The previous owners installed a master splitter so there is only one ADSL jack point and there are 2 phone jack points and the phone is connected to one of them. There is nothing connected to the 2nd phone jack.

I have also previously have had numerous drops of my Internet connection. I initially thought that the wiring in the house could have been causing it (bad master splitter maybe?) But since I put the new filter for the phone, the number of internet drops have certainly decreased, but there are still enough to annoy one. I have called up Slingshot a number of times and have reported this as well.

Has anyone else using Slingshot experienced this issue where their Internet connection drops out when they receive a phone call on their landline (or make a call)? Any ideas what could be causing such an issue?

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714 posts

Ultimate Geek
+1 received by user: 22

  Reply # 710495 1-Nov-2012 16:33 Send private message

Hey everyone. thanks for all your replies. Just an update on the situation.

Luckily i did have Wiring and Maintenance on my account. The Chorus contractor came and did some tests and was able to determine that I indeed got internet dropout whenever I received a phone call.

He did some testing, opened up the wall socket, took out the master splitter, did some more testing, tried a new master splitter, got the same problem. He then tried running a direct line from the pole outside to the house and checked the phoneline; and there was no problem there. He concluded that there was no issue with the internal house wiring; nor with the connection.

The problem was with the wire from the telephone pole, on the road, to the connection to the house. He had replaced the wire yesterday and the Internet connection seems to be holding up when making a phone call now. I will update the thread if the connection does drop abnormally again.

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