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Topic # 111147 25-Oct-2012 16:27 Send private message

I was working away today and suddenly I'm redirected to a Overdue Account Page by slingshot.
Ok so firstly yes the account was overdue by slingshot requirements.
But I cant quiteput my finger on what upsets me about it I mean ...It just doesnt feel right. Its like getting a letter through the mail sayiing 'HIV TEST RESULTS" on the outside of the envelope Its not cricket!!
I mean we all know that like the Power and the internet they are the two bills we have to pay as they have the power to turn you off.
I dont know it not very tasteful!! LOL They wouldnt bedoing it if there was competition thats for sure
Oh well




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Ultimate Geek
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Slingshot

  Reply # 706378 25-Oct-2012 16:55 Send private message

gnfb1234: I was working away today and suddenly I'm redirected to a Overdue Account Page by slingshot.
Ok so firstly yes the account was overdue by slingshot requirements.
But I cant quiteput my finger on what upsets me about it I mean ...It just doesnt feel right. Its like getting a letter through the mail sayiing 'HIV TEST RESULTS" on the outside of the envelope Its not cricket!!
I mean we all know that like the Power and the internet they are the two bills we have to pay as they have the power to turn you off.
I dont know it not very tasteful!! LOL They wouldnt bedoing it if there was competition thats for sure
Oh well


Hi, 

This is a new form of overdue notice we have implemented today - if it isn't working correctly please let me know via private message with your account number, as its new I apologise if this is the case.

We felt that this would be an effective way to advise customers of their account status in order to prevent blocking or disconnecting happening. Also, as it is new we would be very open to feedback and suggestions - again, probably best if you PM these to me so.

Thanks,
Ben




875 posts

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Slingshot

  Reply # 706803 26-Oct-2012 11:50 Send private message


The only problem I see is if you then resell that service, or provide free wifi to your customers, eg in a cafe shop or motel. Then all their customers would probably also get that message, which doesn't look good for the company.

This is a problem why exactly? If anything it is a benefit since it encourages the cafe or moel to pay their bills on time. They don't like it when their customers don't pay, so why would they expect slingshot to be any different.


Hi guys, 

Good discussion here, good to see that people think it is a good idea as well. I don't feel that it is intrusive as you can click the page away if you aren't blocked yet. Its really just a reminder that is guaranteed to be seen, yes its for the benefit of both parties - we don't want to cancel customers services! If we do that, we generally will lose money on reconnecting them/crediting the account etc. or worse, lose a customer all together! A lot of people who are blocked or overdue do it unintentionally, I think that this overdue notice will cater to these people especially.

As for the motel idea, we provide a residential service so businesses shouldn't be using it...not that this is  always the case!

Cheers, 

Ben




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