Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.



13 posts

Geek


Topic # 111244 28-Oct-2012 13:25 Send private message

Hello there. Posting from phone so will keep brief. Sorry if this has been brought up somewhere else - this thing is a pain to use.

Signed up to the $60 plan at the end of March for my new address. The only reason i went with this plan was because I knew I would be moving in October, so the 'no contract' aspect of this plan sold it for me. I carefully went through the registration, made sure that i am not tied to Slingshot and was satisfied that even the fine-print stated that the plan I was selecting was not contractually binding (the naked dsl equivalent of this plan was the only other "no strings" plan according to the fine-print iirc)

I noticed a few weeks afterwards that this fine-print was removed when I was recommending this plan to a friend.

Fast forward to last week when I have to disconnect the Internet here in time for moving out, and my credit card is billed for 145$ without my consent. What gives?! These are not the strings I was looking for.

Filter this topic showing only the reply marked as answer Create new topic
1165 posts

Uber Geek
+1 received by user: 138


  Reply # 707934 28-Oct-2012 15:06 Send private message

call your bank and get them to reverse the charge?













19526 posts

Uber Geek
+1 received by user: 1357

Moderator
Trusted
Biddle Corp
Subscriber

  Reply # 707939 28-Oct-2012 15:13 Send private message

What did Slingshot say when you raised the issue with them?


49 posts

Geek


  Reply # 707972 28-Oct-2012 16:19 Send private message

I had a query with Slingshot yesterday about changing plans. To safeguard myself I sent an email to myself with the time and the name of the operator that i spoke to therefore if anything goes wrong i have a record made at the time. Harder for them to argue the point.




 



13 posts

Geek


  Reply # 708568 29-Oct-2012 17:30 Send private message

$145 was for the last 2 months of service that I had not paid. Payments were automatically taken from my credit card (everyday account), so chances are I had a lower balance than required to pay both months. Had no idea this happened. No termination fee was charged and slingshot was helpful in resolving this for me without making me feel like a dumbass.

Filter this topic showing only the reply marked as answer Create new topic




Twitter »
Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:




News »

Trending now »
Hot discussions in our forums right now:

Moment of Truth?
Created by BarTender, last reply by joker97 on 20-Sep-2014 11:54 (405 replies)
Pages... 25 26 27


Festival of Democracy
Created by gzt, last reply by sdav on 21-Sep-2014 08:38 (116 replies)
Pages... 6 7 8


Mr. Key to extradite Kim Dotcom?
Created by TimA, last reply by SaltyNZ on 18-Sep-2014 09:20 (126 replies)
Pages... 7 8 9


Predict E(l)ection 2014 & win
Created by nakedmolerat, last reply by KiwiNZ on 21-Sep-2014 15:00 (63 replies)
Pages... 3 4 5


New On Account mobile plans - Red+
Created by NikT, last reply by kawaii on 20-Sep-2014 20:55 (45 replies)
Pages... 2 3


IOS8 - Network Load
Created by FireEngine, last reply by raytaylor on 20-Sep-2014 16:55 (45 replies)
Pages... 2 3


Computer Lounge's Zen Radical
Created by JayADee, last reply by JayADee on 19-Sep-2014 14:51 (15 replies)

Maybe some politicians should go back to school?
Created by jarledb, last reply by DarthKermit on 18-Sep-2014 18:27 (31 replies)
Pages... 2 3



Geekzone Live »
Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.