illicit:johnr: Early hours of the morning maybe it's just planned work
No, they were fixing issues.
I was unable to access 2talk.co.nz (same with my VOIP adapters) since about 11am yesterday (12-12-2012).
Called slingshot - "not our issue, ring 2talk".
Called 2talk - "not our issue, ring slingshot".
After a few hours of back and forward (during my work time) - turns out Slingshot had issues (can't recall exact problem) and 2talk are customers of Slingshot for certain services.
Yesterday evening I couldn't access slingshot.co.nz or 2talk.co.nz.
Quite a few people had similar/same issue and couldn't even access their email so slingshot setup a separate access page for webmail access for those affected.
Meanwhile... still no phone (via VOIP, which is a pain as there is a St John lifelink alarm connected)
Eventually it was sorted (1pm today) - The whole time the Slingshot network status said - OK with the big green tick.....
I enquired about a credit as a gesture of goodwill for the downtime and interruption to my personal time and chargeable work hours, Answer = Hows $5 off next months bill?
Nice one Slingshot, you've just lost a customer of ten years.
Without going into too much, A card failed. It was replaced and took a while to get routing working properly (hence the internal websited wouldnt load).
We resolved it today around 1pm, you are correct.
We can instantly compensate exact downtime. We can't cover any business loss etc as we are residential provider. Issues happen that are out of our control. If you feel you were very put out by this talk to our customer services about your situation and see if they can do anything to retain you as a customer.