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Topic # 113993 4-Feb-2013 11:53 Send private message

Just so everyone knows, there is a fault in the Remuera area which means people might not be able to browse the internet.

Thought I might save a few people the headache of switching out their whole network with a new one and trying every device they own to try and connect.

No known fix as far as im aware.





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  Reply # 755490 4-Feb-2013 12:17 Send private message

Might be something to do with a problem orcon are seeing...

**UPDATE 2013-02-04 11:15 - Telecom Broadband & Corporate Data customers/circuits may be experiencing degraded service***
----
We would like to advise that there is currently a slow/no data transfer issue affecting East Auckland Area. Full customer impact to be confirmed.
Technical teams advise root cause is pointing towards faulty Telecom Network Element.




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  Reply # 755495 4-Feb-2013 12:23 Send private message

UPDATE 2013-02-04 12:30 - Telecom Technical teams have identified a faulty network card




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  Reply # 755497 4-Feb-2013 12:23 Send private message

Patiently waiting for good news.

You are right, people spending their morning messing around with modems and cables.

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  Reply # 755544 4-Feb-2013 13:52 Send private message

Yup, have a few customers experiencing problems due to this. 

Thanks for keeping us informed. 




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  Reply # 755555 4-Feb-2013 14:17 Send private message

Apparently this fault has now been resolved. Everyone should be up and running now :)





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  Reply # 755570 4-Feb-2013 14:42 Send private message

RESOLVED: Degradation of Broadband & Corporate Data services
**UPDATE 2013-02-04 14:45 - Telecom have confirmed that the faulty network card has now been replaced which has restored service to affected customers.




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