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24 posts

Geek


Topic # 136348 24-Nov-2013 09:50 Send private message

Hope there is Slingshot guy here reading this post.

After several months waiting I can finally log into My account page, however whenever I try to access "Manage Italk Feature" link all i got is just a blank page with my phone number and password in clear text in address bar!

I have called Slingshot over 3 times and told them this is not working from even a slingshot broadband connection, every time I got told it will be fixed next week and it NEVER did. It is extremely inconvenient to call the customer service and wait in line for over 20min just to manage some features.

I know there were posts talking about this issue, and for some reason they all locked without having a fix or response from slingshot. If there won't be any response I guess I will have to transfer to other supplier due to this crappy service I've paid for.

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145 posts

Master Geek
+1 received by user: 6


  Reply # 939815 24-Nov-2013 11:36 Send private message

Unable to help with your issue, but I have ported 2 numbers away from iTalk in the past few weeks due to the lack of support from Slingshot.

886 posts

Ultimate Geek
+1 received by user: 36

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Slingshot

  Reply # 940285 25-Nov-2013 12:50 Send private message

Hey pgsheng, can you PM me your account number please? I'll have a look into this for you.

Cheers,
Chris




2391 posts

Uber Geek
+1 received by user: 292
Inactive user


  Reply # 940290 25-Nov-2013 12:56 Send private message

pgsheng: Hope there is Slingshot guy here reading this post.

After several months waiting I can finally log into My account page, however whenever I try to access "Manage Italk Feature" link all i got is just a blank page with my phone number and password in clear text in address bar!

I have called Slingshot over 3 times and told them this is not working from even a slingshot broadband connection, every time I got told it will be fixed next week and it NEVER did. It is extremely inconvenient to call the customer service and wait in line for over 20min just to manage some features.

I know there were posts talking about this issue, and for some reason they all locked without having a fix or response from slingshot. If there won't be any response I guess I will have to transfer to other supplier due to this crappy service I've paid for.


Glad to see some more people complaining about this issue.

Its long outstanding. Nearly a year now since it last worked for me.

More info here and here and even here (First reported Thu Dec 13, 2012 11:13)





24 posts

Geek


  Reply # 940441 25-Nov-2013 16:41 Send private message

Slingshot: Hey pgsheng, can you PM me your account number please? I'll have a look into this for you.

Cheers,
Chris


Thanks Chris, PM sent.



24 posts

Geek


  Reply # 940443 25-Nov-2013 16:42 Send private message

Klipspringer:
pgsheng: Hope there is Slingshot guy here reading this post.

After several months waiting I can finally log into My account page, however whenever I try to access "Manage Italk Feature" link all i got is just a blank page with my phone number and password in clear text in address bar!

I have called Slingshot over 3 times and told them this is not working from even a slingshot broadband connection, every time I got told it will be fixed next week and it NEVER did. It is extremely inconvenient to call the customer service and wait in line for over 20min just to manage some features.

I know there were posts talking about this issue, and for some reason they all locked without having a fix or response from slingshot. If there won't be any response I guess I will have to transfer to other supplier due to this crappy service I've paid for.


Glad to see some more people complaining about this issue.

Its long outstanding. Nearly a year now since it last worked for me.

More info here and here and even here (First reported Thu Dec 13, 2012 11:13)




Lets hope this can finally be fixed.

2391 posts

Uber Geek
+1 received by user: 292
Inactive user


  Reply # 941550 27-Nov-2013 10:19 Send private message

pgsheng:
Lets hope this can finally be fixed.


Don't hold your breath...

I suspect that this thread will just die a lonely death like all of the rest of them.

886 posts

Ultimate Geek
+1 received by user: 36

Trusted
Slingshot

  Reply # 941719 27-Nov-2013 13:38 Send private message

Hey guys, it's not the greatest news but I thought I'd let you know what I know. The italk features page won't load if you're trying to get in from a non Slingshot connection. This is a security measure so I'm not sure when that access will be freed up. If you're on a Slingshot connection then that's something different entirely.

Hope this helps,
Chris






24 posts

Geek


  Reply # 941807 27-Nov-2013 15:35 Send private message

Slingshot: Hey guys, it's not the greatest news but I thought I'd let you know what I know. The italk features page won't load if you're trying to get in from a non Slingshot connection. This is a security measure so I'm not sure when that access will be freed up. If you're on a Slingshot connection then that's something different entirely.

Hope this helps,
Chris


As I replied to your PM and in my original post, it is NOT working even from a slingshot ADSL broadband.

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