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Topic # 136652 4-Dec-2013 17:32 Send private message

Oh my!
I am currently managing my fathers email account through webmail as he has had to be moved into a nursing home and is no longer able to monitor his account. I have been replying to and forwarding messages on his behalf. After a while the penny dropped and I thought I should see if there is an out of office feature. Low and behold there is.... well maybe not.
After finding the instructions through the help and support pages
http://help.slingshot.co.nz/app/answers/detail/a_id/2056/kw/webmail%20filters%20out%20of%20office/sno/1
I duly followed the instructions and was informed of a successful setup. To be sure, I emailed my fathers account from my own email, but got no reply. After several re sets still no joy, but was assured (by a message at the bottom of the support page) if I was having trouble I could contact Technical support via email or 0800.
A week ago I did this by phone and was told, after due on hold time, that they could not get it to work but perhaps it waited for a week of messages to arrive in the inbox and then send the auto reply to them all at once (Jeez I must be a sucker) I was told to ring back in a week if it was still not working (Today)
After 1 hour on the phone, mostly on hold, I was informed they could not get the feature to work on their test machines and there was nothing they could do

Sorry for this but WTF

If it breaks you just walk away, I know this is the "Throw away society" but ???

Anybody from Slingshot want to have a crack at it?




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  Reply # 945517 4-Dec-2013 17:32 Send private message

Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

If you are posting regarding DSL speeds please check that

- you have reset your modem and router
- your PC (or other PCs in your LAN) is not downloading large files when you are testing - you are not being throttled by your ISP due to going over the monthly cap
- your tests are always done on an ethernet connection to the router - do not use wireless for testing
- you read this topic and follow the instructions there.

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

- Your ISP and plan
- Type of connection (ADSL, ADSL2, VDSL)
- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)
- Your general location (or street)
- If you are rural or urban
- If you know your connection is to an exchange, cabinet or conklin
- If your connection is to a ULL or wholesale service
- If you have done an isolation test as per the link above

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

I recommend you read these two blog posts:

- Is your premises phone wiring impacting your broadband performance? (very technical)
- Are you receiving a substandard ULL ADSL2+ connection from your ISP?




I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.



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  Reply # 945533 4-Dec-2013 18:12 Send private message

You should ask them to escalate it as email is part o f the service you are paying for. Otherwise why are they providing email if they can't fix problems with it.



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  Reply # 945537 4-Dec-2013 18:20 Send private message

Yes, trying the escalating approach... Geekzone ;-)




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  Reply # 945564 4-Dec-2013 18:57 Send private message

A work-around perhaps:

Create a gmail account and set that up to grab the emails from slingshot and then have gmail do the auto replies.
You can setup gmail to use your slingshot email address when sending emails as well so people don't even need to know about the gmail email address.






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  Reply # 945619 4-Dec-2013 20:11 Send private message

CYaBro: A work-around perhaps:

Create a gmail account and set that up to grab the emails from slingshot and then have gmail do the auto replies.
You can setup gmail to use your slingshot email address when sending emails as well so people don't even need to know about the gmail email address.


Thanks, will look into it and see if I'm confident enough to try it.

Will give Slingshot some more time to look into it before I do though
Cheers




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