Imagine my delight when Slingshot came out with their NEW light speed broadband at ultra cheap prices!!!!, which offers a mighty 200GB for the same $89/mo I'm currently paying. Not long before Christmas/New Year, I filled out the form on their website and excitedly awaited my call.
When no call was forthcoming, I figured I'd ring up and follow up. Guessed they were just busy with an influx of excited potential customers. They said that they're sorry, and they'd have someone from provisioning call me. Cool!
When no call was forthcoming (it is now January 6th), I figured I'd ring up and follow up. Guessed they were just busy with Christmas and New Year and the like. Fair enough! They said that they're sorry, that it was pretty poor that nobody had been in touch, and they'd have someone from provisioning call me as soon as possible. Cool!
When no call was forthcoming (it is now today - January 13th), I figured I'd ring up and follow up. Guessed they were just... I don't know what they were doing. This time, they said that the call should never have gone to provisioning in the first place, as "there's not currently a process to switch existing fibre customers from one company to another". Also, "the normal process would to take you down to a DSL-based service on a copper line, and then switch you to the new Fibre connection once it's all installed". Two problems with this:
1. I live in a brand new subdivision. With thick, shiny new fibre cables. There are no copper wires. Anywhere.
2. I currently have a functioning fibre connection. It's already installed. Chorus even came and installed a "generic" modem that they said would "work with any ISP".
I kind of accepted that I wasn't going to get anywhere, and gave up. Which is why I'm here, dearest Geekzone members. My question is this - has anyone managed to switch ISPs when on fibre? Has anyone managed to switch to Slingshot from another ISP? Why don't Slingshot want my money?
tldr; I've got WxC fibre and want to switch to Slingshot but "there's not currently a process to switch existing fibre customers from one ISP to another".