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Topic # 138697 13-Jan-2014 21:36 Send private message

I'm currently an Xnet (WorldxChange? I don't even know what they're called any more) fibre customer. A relatively happy one, at that. Things run pretty blisteringly quick. My current plan entitles me to 60GB of data, as well as a few toll calls and some other inconsequential services. I pay $89/mo, with a $0.99 charge for every GB I use over that amount. Pretty reasonable.

Imagine my delight when Slingshot came out with their NEW light speed broadband at ultra cheap prices!!!!, which offers a mighty 200GB for the same $89/mo I'm currently paying. Not long before Christmas/New Year, I filled out the form on their website and excitedly awaited my call.

When no call was forthcoming, I figured I'd ring up and follow up. Guessed they were just busy with an influx of excited potential customers. They said that they're sorry, and they'd have someone from provisioning call me. Cool!

When no call was forthcoming (it is now January 6th), I figured I'd ring up and follow up. Guessed they were just busy with Christmas and New Year and the like. Fair enough! They said that they're sorry, that it was pretty poor that nobody had been in touch, and they'd have someone from provisioning call me as soon as possible. Cool!

When no call was forthcoming (it is now today - January 13th), I figured I'd ring up and follow up. Guessed they were just... I don't know what they were doing. This time, they said that the call should never have gone to provisioning in the first place, as "there's not currently a process to switch existing fibre customers from one company to another". Also, "the normal process would to take you down to a DSL-based service on a copper line, and then switch you to the new Fibre connection once it's all installed". Two problems with this:

1. I live in a brand new subdivision. With thick, shiny new fibre cables. There are no copper wires. Anywhere.
2. I currently have a functioning fibre connection. It's already installed. Chorus even came and installed a "generic" modem that they said would "work with any ISP".

I kind of accepted that I wasn't going to get anywhere, and gave up. Which is why I'm here, dearest Geekzone members. My question is this - has anyone managed to switch ISPs when on fibre? Has anyone managed to switch to Slingshot from another ISP? Why don't Slingshot want my money?


tldr; I've got WxC fibre and want to switch to Slingshot but "there's not currently a process to switch existing fibre customers from one ISP to another".

halp

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  Reply # 966476 13-Jan-2014 21:36 Send private message

Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

If you are posting regarding DSL speeds please check that

- you have reset your modem and router
- your PC (or other PCs in your LAN) is not downloading large files when you are testing - you are not being throttled by your ISP due to going over the monthly cap
- your tests are always done on an ethernet connection to the router - do not use wireless for testing
- you read this topic and follow the instructions there.

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

- Your ISP and plan
- Type of connection (ADSL, ADSL2, VDSL)
- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)
- Your general location (or street)
- If you are rural or urban
- If you know your connection is to an exchange, cabinet or conklin
- If your connection is to a ULL or wholesale service
- If you have done an isolation test as per the link above

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

I recommend you read these two blog posts:

- Is your premises phone wiring impacting your broadband performance? (very technical)
- Are you receiving a substandard ULL ADSL2+ connection from your ISP?




I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.



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  Reply # 966480 13-Jan-2014 21:39 Send private message

Are you under a contract term with your current ISP?






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  Reply # 966483 13-Jan-2014 21:43 Send private message

Nope, not currently under any contract term. I'm free. Like a bird.

Gettin' down on Friday
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  Reply # 966490 13-Jan-2014 21:55 One person supports this post Send private message

TurM: Nope, not currently under any contract term. I'm free. Like a bird.


Have you had a look at Snap? Awesome ISP and $75 for 100GiB of data. Might be an option for you as they'll get you switched over rather quickly from experience. Phone them and I can almost guarantee they'll better the Slingshot deal.




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Everything I say here is my own opinion and not that of my employer Think Concepts.





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  Reply # 966495 13-Jan-2014 22:06 Send private message

michaelmurfy:
TurM: Nope, not currently under any contract term. I'm free. Like a bird.


Have you had a look at Snap? Awesome ISP and $75 for 100GiB of data. Might be an option for you as they'll get you switched over rather quickly from experience. Phone them and I can almost guarantee they'll better the Slingshot deal.


I hadn't, but I'm impressed by the quick glance I've just taken at their website. Could well be a better option than Slingshot, especially the 50down/20up offering (I'm currently 30/10). Thanks very much for the link - I'll look in to them.

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  Reply # 966522 13-Jan-2014 23:25 Send private message

I switched from WXC to SNAP and like you only have Fibre provisioned at my doorstep. The transition was done over Christmas and after a few initial teething problems it proved to be a smooth transition.

Somewhere in the pipeline I was never contacted to say the transition was taking place, nor did I have the modem from SNAP when it happened.

So my advice would be to ensure you have the modem before you get your services transferred. You will need the modem/router supplied by SNAP, WXC's one will not work. If you have your own one it must be able to configure the VLAN on the WAN port to 10 and support PPPoE

Good luck.



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  Reply # 966582 14-Jan-2014 08:56 Send private message

cjmchch: I switched from WXC to SNAP and like you only have Fibre provisioned at my doorstep. The transition was done over Christmas and after a few initial teething problems it proved to be a smooth transition.

Somewhere in the pipeline I was never contacted to say the transition was taking place, nor did I have the modem from SNAP when it happened.

So my advice would be to ensure you have the modem before you get your services transferred. You will need the modem/router supplied by SNAP, WXC's one will not work. If you have your own one it must be able to configure the VLAN on the WAN port to 10 and support PPPoE

Good luck.


Thanks for the advice. If I can't get anything from Slingshot, I might contact SNAP in advance and figure out exactly what needs to happen. Chorus actually replaced my WxC modem with an "universal" one a couple of months ago, so I'm hoping that I won't have to go through anything more than just a bit of configuration. I'll check tonight to see whether I can configure VLAN and/or PPPoE...

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  Reply # 966595 14-Jan-2014 09:23 Send private message

You mean they replaced the ONT?



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  Reply # 966603 14-Jan-2014 09:35 Send private message

I'd suspect they replaced the ONT (the smaller of the two that the fibre feeds directly into) to migrate you to UFB from the older BOF which you would have originally been on. They did mine as well.

The two routers that WXC have predominantly used were the WRP400 Cisco Router (but only good to 100Mbits and is a very basic router and old technology) and the later WXC branded Audiocodes MP264 which is not configurable for VLAN over WAN as far as I can see.



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  Reply # 966724 14-Jan-2014 11:42 Send private message

Ah, yes, I'd forgotten that there were two in there. Yes, they've replaced the ONT.
Think I've got the old WRP400 from WxC. Which, by the sounds of it, I'm going to have to get my new provider to replace. Thanks for the clarification.

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  Reply # 966986 14-Jan-2014 17:23 One person supports this post Send private message

Hi TurM

As a general rule we don't go touting for business in other providers forums, but since you've asked (and the nice michaelmurfy has given us the thumbs up as well) ...

It's absolutely not a problem to move you over from WxC to Snap - in fact we've done plenty of these already! It sounds like you've already had a new ONT installed, so this makes it a really simple & quick process.

Feel free to DM us your details and I'd be more than happy to get one of the team to give you a call.

Cheers
Ralph




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  Reply # 967052 14-Jan-2014 19:23 Send private message

cjmchch: I'd suspect they replaced the ONT (the smaller of the two that the fibre feeds directly into) to migrate you to UFB from the older BOF which you would have originally been on. They did mine as well.

The two routers that WXC have predominantly used were the WRP400 Cisco Router (but only good to 100Mbits and is a very basic router and old technology) and the later WXC branded Audiocodes MP264 which is not configurable for VLAN over WAN as far as I can see.


The MP264 supports VLAN10 fine (VLAN10 is used for UFB, VDSL2 and can be used for ADSL2+ as well if you're on EUBA).

The WRP400 doesn't support VLAN tagging, so you'd need your ISP to provision an untagged UNNI if you wanted to use this, or infact any other device that doesn't support VLAN tagging. An untagged UNNI port means you won't have able to access the high priority CIR.


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  Reply # 967076 14-Jan-2014 20:20 Send private message

Go for snap, our 100/50 service runs really well and have had no service interruptions in the 9 months we have been with them. My 5 cents. Converted BOF area. Thanks



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  Reply # 967149 14-Jan-2014 21:28 Send private message

RalphFromSnap: Hi TurM

As a general rule we don't go touting for business in other providers forums, but since you've asked (and the nice michaelmurfy has given us the thumbs up as well) ...

It's absolutely not a problem to move you over from WxC to Snap - in fact we've done plenty of these already! It sounds like you've already had a new ONT installed, so this makes it a really simple & quick process.

Feel free to DM us your details and I'd be more than happy to get one of the team to give you a call.

Cheers
Ralph


Hey Ralph. Thanks for the message. Nice to know that that it's not an impossible task! I'll flick you a DM with my details - look forward to hearing back!

Thanks to everyone else for your recommendations.

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