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396 posts

Ultimate Geek
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Topic # 139324 4-Feb-2014 22:41 Send private message

Around 1pm today when I was home for lunch I noticed the internet was down. Went to restart the router noticed only a power light on. Checked the phone no dial tone. Rung slingshot ran around in circles and jumped through hoops to get them to log a fault and send a tech out. Next availabe tech was not till tomorrow. That's all fine.

When I got home from work I asked the neighbour if his was out also he sad it was. 

Just now I checked the network status page on slingshots page and they are reporting no faults.  Checked telecom they reported no faults in nelson.

Why do they even bother with the network status page if the are not updated. Or will it get updated when the tech. comes?







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  Reply # 980389 4-Feb-2014 22:44 Send private message

Where are you? Our dsl has gone down tonight too. We are with Vodafone in Pukekohe. Too late to ring anyone tonight.

Matt.




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396 posts

Ultimate Geek
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  Reply # 980394 4-Feb-2014 22:47 Send private message

I'm in Nelson so probably not related.






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  Reply # 980396 4-Feb-2014 22:48 Send private message

your ISP doesn't have a 24/7 helpdesk? change ISPs

70Mb/s VDSL @ Home
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  Reply # 980397 4-Feb-2014 22:49 One person supports this post Send private message

Vodafone is 24/7..
No all Chorus network faults are recognized or reported by an ISP. If we did report them all it would be a a huge network outage page, Most is specific to a DSLAM or cabinet, So its not like we are going to say: TNA DSLAM-03 is experiencing issues. 




 


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Ultimate Geek
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  Reply # 980398 4-Feb-2014 22:50 Send private message

FYI Chorus have been having issues on and off all day, affecting various customers across multiple locations and ISPs.

See this tweet from Snap.

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  Reply # 980399 4-Feb-2014 22:51 Send private message

Oops. Had better call then!




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Ultimate Geek
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  Reply # 980400 4-Feb-2014 22:51 Send private message

Does any ISP have 24/7 help desk? Besides I would rather talk to some one of that speaks English.





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  Reply # 980401 4-Feb-2014 22:53 Send private message

merve0o0: Does any ISP have 24/7 help desk? Besides I would rather talk to some one of that speaks English.


Snap's helpdesk is 24/7 based in Christchurch, Vodafone's is also 24/7 and I believe now NZ based again.

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  Reply # 980402 4-Feb-2014 22:54 Send private message

theEd:
merve0o0: Does any ISP have 24/7 help desk? Besides I would rather talk to some one of that speaks English.


Snap's helpdesk is 24/7 based in Christchurch, Vodafone's is also 24/7 and I believe now NZ based again.


Been based in NZ since 2010 i think..




 


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  Reply # 980404 4-Feb-2014 22:59 Send private message

Moved to Slingshot forum since this is a Slingshot problem.






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Ultimate Geek
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  Reply # 980408 4-Feb-2014 23:03 One person supports this post Send private message

OK except its not but that's fine.





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  Reply # 980412 4-Feb-2014 23:12 Send private message

merve0o0: Does any ISP have 24/7 help desk? Besides I would rather talk to some one of that speaks English.


Telecoms is also 24/7, but the problem is nothing to do with the network status page, but rather the means by which they get the notifications. Chorus are pretty awful about notifying ISPs of an outage and they might not find out until it has been fixed already.

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  Reply # 980433 5-Feb-2014 00:35 One person supports this post Send private message

NonprayingMantis:
merve0o0: Does any ISP have 24/7 help desk? Besides I would rather talk to some one of that speaks English.


Telecoms is also 24/7, but the problem is nothing to do with the network status page, but rather the means by which they get the notifications. Chorus are pretty awful about notifying ISPs of an outage and they might not find out until it has been fixed already.


We get like sooo many a day. Chorus tells us before the first customer gets through the queue, Now lets look at it this way, chorus is very fast..




 


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Master Geek
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  Reply # 980441 5-Feb-2014 05:48 Send private message

merve0o0: Why do they even bother with the network status page if the are not updated.


That is the main reason I left Slingshot! Everyone accepts that there are problems from time to time, but when lots of people are affected with a problem for numerous days (See this thread ).

The status never changed! I would have happily waited for days provided I knew the issues were being addressed. They continued to report the everything was OK, and it was not! I jumped ship and went to Telecom. Been happy since!

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Ultimate Geek
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  Reply # 980531 5-Feb-2014 09:33 Send private message

merve0o0:
When I got home from work I asked the neighbour if his was out also he sad it was.


Unless the neighbour is using the same ISP, that would confirm that it is a lines problem rather than an ISP one. It's in this situation that you often get the "pass the buck" game going on, with Telecom / Chorus and the ISP each claiming they have o problem and blaming the other, while nobody bothers to actually look into and fix the problem. It gets even worse when you're dealing with an ISP that has installed their own equipment in the exchanges. :-(



TimA:
Not all Chorus network faults are recognized or reported by an ISP. If we did report them all it would be a a huge network outage page ...


I have yet to see any ISP's "Network Status Page" that even botheres to list the problems with their own services and equipment. The pages are really only there as brag sheets so visiting potential customers can see the big problems are fixed quickly (supposedly, but the problem usually isn't posted until long after it has been reported or even already fixed) and they don't see the multitude of small problems, some of which are never fixed. :-(

The real issue though is that many of the Help Desks actually use that useless Network Status Page to tell them if there is anything wrong, and so claim there are no ("known") problems when there obviously are.

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