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390 posts

Ultimate Geek
+1 received by user: 3


Topic # 139324 4-Feb-2014 22:41 Send private message

Around 1pm today when I was home for lunch I noticed the internet was down. Went to restart the router noticed only a power light on. Checked the phone no dial tone. Rung slingshot ran around in circles and jumped through hoops to get them to log a fault and send a tech out. Next availabe tech was not till tomorrow. That's all fine.

When I got home from work I asked the neighbour if his was out also he sad it was. 

Just now I checked the network status page on slingshots page and they are reporting no faults.  Checked telecom they reported no faults in nelson.

Why do they even bother with the network status page if the are not updated. Or will it get updated when the tech. comes?



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1282 posts

Uber Geek
+1 received by user: 260

Trusted
Vodafone NZ

  Reply # 980397 4-Feb-2014 22:49 One person supports this post Send private message

Vodafone is 24/7..
No all Chorus network faults are recognized or reported by an ISP. If we did report them all it would be a a huge network outage page, Most is specific to a DSLAM or cabinet, So its not like we are going to say: TNA DSLAM-03 is experiencing issues. 




All comments are of a personal view and are not that of Vodafone NZ.
If you need help related to a Vodafone product or service feel free to message me and ill do my best to assist you.



390 posts

Ultimate Geek
+1 received by user: 3


  Reply # 980573 5-Feb-2014 11:17 One person supports this post Send private message

Chorus van is parked outside the guys place who was digging holes next to the footpath for a fence.  im guessing that he got the wire

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