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3 posts

Wannabe Geek


Topic # 82728 4-May-2011 20:57 Send private message

I'm on a Broadband and iTalk plan with Slingshot. Wondering if others are having same problem as me.

1. Line unclear and breakage in voice
2. Unable to connect to some phone numbers.
3. On some phone numbers it takes more then a minute after dialling the number.

I've raised this with Slingshot several times and spent hours with the technical support but they were unable to help out. They suggested that I download their softphone but could not help me to confiner it. Their last comment was classic one - "its the problem with your computer that your iTalk is not working."

Wondering if anyone else had the same problem and what steps were followed to resolve it.
Any help would be much appreciated, else I would have to change my broadband provider which would be a pain.

Cheers.

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  Reply # 465442 4-May-2011 21:00 Send private message

1 is probabkly a result of no QoS on your router.

2 and 3 are probably a result of a poorly configured ATA / IP phone with poor dialplan.

My suggestion to fix these would be to move to a VoIP provider who offers support since iTalk don't.

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  Reply # 466237 6-May-2011 15:11 Send private message

I had similar issues with overseas calls at peak times until I changed my phone to use smaller packets and higher jitter setting, since there does appear to some latency issue. If you are doing downloads without QoS setup in your router then you will get that too.




Qualified in business, certified in fibre, stuck in copper, have to keep going  ^_^

11 posts

Geek


  Reply # 538810 28-Oct-2011 17:40 Send private message

I have similar issues. But just spotted this site, which may help with finetuning the configuration of my SPA2102: http://www.geekzone.co.nz/sbiddle/7208

Keen to know the outcome of the issue though...

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