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100 posts

Master Geek


Topic # 91523 14-Oct-2011 22:48 Send private message

So 2 weeks ago, Vodafone came knocking at our door offering us some nice deals. At first we signed up and were told we had 10 days to cancel if we changed our mind. Within the 10 days, roughly about 4 days after, we rung vodafone and had them cancel it. Now, 10 days after we first signed up with vodafone, we were switched ISP from slingshot to vodafone, no idea how since vodafone didn't even have permission from us to do so. Finally got switched back to Slingshot today expecting to be back on our old plan, 40gb with 2am-8am offpeak, but no. Im stuck on the new 50gb plan with NO offpeak. 

I rung up the helpdesk and was told we could not change back to our old plan as it is "old"

This just isn't on, we were forcibly changed to a new isp without our prior consent, and now we cant even get back on our old plan!?

What do you guys reckon? 

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Vodafone NZ

Reply # 533536 14-Oct-2011 22:50 Send private message

-->" At first we signed up "

How were you forced to change ISP?

John






100 posts

Master Geek


  Reply # 533537 14-Oct-2011 22:51 Send private message

We cancelled our order with vodafone expecting it to be the end of it. But surprise! 10 days later we were suddenly on vodafone, even after cancelling. I don't know how this was even possible as my father was the one that signed up to the vodafone plan, and we were told that we would have to change our slingshot details so it could be cancelled under his name, as the slingshot account was under my mothers.

I never added my fathers details to the slingshot account so he could cancel it. 

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Vodafone NZ

  Reply # 533538 14-Oct-2011 22:54 Send private message

You had 10 days to change your mind with no fees would be correct

The connection would of been activated and everything else,

Did you sign any paper work?

John







100 posts

Master Geek


  Reply # 533539 14-Oct-2011 22:55 Send private message

Yes, we cancelled with 4 days of the salesmen coming to our door, Vodafone helpdesk later confirmed that we did cancel and that Vodafone had made a big error by transferring us to them.

I was under the impression that nothing would happen once we had cancelled, as it hadnt even begun the transfer process from slingshot 

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Vodafone NZ

  Reply # 533540 14-Oct-2011 22:56 Send private message

Anbo: Yes, we cancelled with 4 days of the salesmen coming to our door, Vodafone helpdesk later confirmed that we did cancel and that Vodafone had made a big error by transferring us to them


Ok much clearer now




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  Reply # 533568 15-Oct-2011 00:26 Send private message

i would of stayed with vodafone :P





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  Reply # 533569 15-Oct-2011 00:28 Send private message

I would say vodafone owe you some compensation.
Maybe they can pay the difference to a 150GB or 250GB plan.

I find the new plans without free data are much better than the old plans.



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Master Geek


  Reply # 533576 15-Oct-2011 02:04 Send private message

The new plans may be better, but for me I reckon the old offpeak plans would serve me better, as i pull down about 500gb+ a month on offpeak

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Ultimate Geek
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  Reply # 533579 15-Oct-2011 06:46 Send private message

Anbo: The new plans may be better, but for me I reckon the old offpeak plans would serve me better, as i pull down about 500gb+ a month on offpeak


That's a brave admission in light of the recent regulations. 

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Master Geek

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Slingshot

  Reply # 533920 16-Oct-2011 10:21 Send private message

Surely they're all linux iso's, right?

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Slingshot

  Reply # 533947 16-Oct-2011 13:41 Send private message

Unfortunately the information you have been given is correct from our end.

While the old plans obviously exist within our system (as some customers are still on them) there is no way to manually move customers onto them.
Despite how much we would like to be able to offer customers the ability to move onto plans no longer advertised the lockouts and design within our billing systems simply do not allow it without a programmer manually re-coding masses of your account.




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