Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.



100 posts

Master Geek


Topic # 91523 14-Oct-2011 22:48 Send private message

So 2 weeks ago, Vodafone came knocking at our door offering us some nice deals. At first we signed up and were told we had 10 days to cancel if we changed our mind. Within the 10 days, roughly about 4 days after, we rung vodafone and had them cancel it. Now, 10 days after we first signed up with vodafone, we were switched ISP from slingshot to vodafone, no idea how since vodafone didn't even have permission from us to do so. Finally got switched back to Slingshot today expecting to be back on our old plan, 40gb with 2am-8am offpeak, but no. Im stuck on the new 50gb plan with NO offpeak. 

I rung up the helpdesk and was told we could not change back to our old plan as it is "old"

This just isn't on, we were forcibly changed to a new isp without our prior consent, and now we cant even get back on our old plan!?

What do you guys reckon? 

Create new topic
16388 posts

Uber Geek
+1 received by user: 1350

Trusted
Vodafone NZ

Reply # 533536 14-Oct-2011 22:50 Send private message

-->" At first we signed up "

How were you forced to change ISP?

John






100 posts

Master Geek


  Reply # 533537 14-Oct-2011 22:51 Send private message

We cancelled our order with vodafone expecting it to be the end of it. But surprise! 10 days later we were suddenly on vodafone, even after cancelling. I don't know how this was even possible as my father was the one that signed up to the vodafone plan, and we were told that we would have to change our slingshot details so it could be cancelled under his name, as the slingshot account was under my mothers.

I never added my fathers details to the slingshot account so he could cancel it. 

16388 posts

Uber Geek
+1 received by user: 1350

Trusted
Vodafone NZ

  Reply # 533538 14-Oct-2011 22:54 Send private message

You had 10 days to change your mind with no fees would be correct

The connection would of been activated and everything else,

Did you sign any paper work?

John







100 posts

Master Geek


  Reply # 533539 14-Oct-2011 22:55 Send private message

Yes, we cancelled with 4 days of the salesmen coming to our door, Vodafone helpdesk later confirmed that we did cancel and that Vodafone had made a big error by transferring us to them.

I was under the impression that nothing would happen once we had cancelled, as it hadnt even begun the transfer process from slingshot 

16388 posts

Uber Geek
+1 received by user: 1350

Trusted
Vodafone NZ

  Reply # 533540 14-Oct-2011 22:56 Send private message

Anbo: Yes, we cancelled with 4 days of the salesmen coming to our door, Vodafone helpdesk later confirmed that we did cancel and that Vodafone had made a big error by transferring us to them


Ok much clearer now




1184 posts

Uber Geek
+1 received by user: 245


  Reply # 533568 15-Oct-2011 00:26 Send private message

i would of stayed with vodafone :P





1764 posts

Uber Geek
+1 received by user: 45

Trusted

  Reply # 533569 15-Oct-2011 00:28 Send private message

I would say vodafone owe you some compensation.
Maybe they can pay the difference to a 150GB or 250GB plan.

I find the new plans without free data are much better than the old plans.



100 posts

Master Geek


  Reply # 533576 15-Oct-2011 02:04 Send private message

The new plans may be better, but for me I reckon the old offpeak plans would serve me better, as i pull down about 500gb+ a month on offpeak

822 posts

Ultimate Geek
+1 received by user: 34


  Reply # 533579 15-Oct-2011 06:46 Send private message

Anbo: The new plans may be better, but for me I reckon the old offpeak plans would serve me better, as i pull down about 500gb+ a month on offpeak


That's a brave admission in light of the recent regulations. 

189 posts

Master Geek

Trusted
Slingshot

  Reply # 533920 16-Oct-2011 10:21 Send private message

Surely they're all linux iso's, right?

862 posts

Ultimate Geek
+1 received by user: 31

Trusted
Slingshot

  Reply # 533947 16-Oct-2011 13:41 Send private message

Unfortunately the information you have been given is correct from our end.

While the old plans obviously exist within our system (as some customers are still on them) there is no way to manually move customers onto them.
Despite how much we would like to be able to offer customers the ability to move onto plans no longer advertised the lockouts and design within our billing systems simply do not allow it without a programmer manually re-coding masses of your account.




Create new topic




Twitter »
Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:




News »

Trending now »
Hot discussions in our forums right now:

Windows 10 announced, as well as developer preview
Created by macuser, last reply by sbiddle on 2-Oct-2014 09:26 (60 replies)
Pages... 2 3 4


Moment of Truth?
Created by BarTender, last reply by JimmyC on 29-Sep-2014 09:16 (441 replies)
Pages... 28 29 30


Can i have 2 ISP's at home?
Created by ReckITT, last reply by Lazarui on 30-Sep-2014 18:15 (49 replies)
Pages... 2 3 4


Why is your nickname what it is, what are the origins of it?
Created by Presso, last reply by hsvhel on 1-Oct-2014 11:52 (89 replies)
Pages... 4 5 6


What time will the Apple Store online be selling the iPhone 6?
Created by scotiwis, last reply by zipstacrack on 2-Oct-2014 08:52 (113 replies)
Pages... 6 7 8


iPhone 6 From Spark - Order Dates and Pricing?
Created by Otagolad, last reply by mahdibassam on 1-Oct-2014 17:03 (348 replies)
Pages... 22 23 24


Easiest way to have iPhone warranty service
Created by JoshWright, last reply by nitrotech on 30-Sep-2014 21:37 (15 replies)

Registering with metaname
Created by freitasm, last reply by freitasm on 30-Sep-2014 18:16 (13 replies)


Geekzone Live »
Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.