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999 posts

Ultimate Geek
+1 received by user: 12


  Reply # 661925 25-Jul-2012 18:06 Send private message

Siegeory: Hi, thanks for your reply.

There is only 3 jack points in the house, 2 that are in use and have filters on them.
I might be able to test another modem later tonight, just to see if it's the modem.

Thanks,
Chris.

Try unplugging everything (phones, filters, Sky, etc.) except the modem from the jacks; then try the modem in each jack.




rm *

6 posts

Wannabe Geek


  Reply # 661973 25-Jul-2012 19:02 Send private message

Detruire:
Try unplugging everything (phones, filters, Sky, etc.) except the modem from the jacks; then try the modem in each jack.


Hi, thanks for the reply.

I Have tried another modem but had the same. I will do the isolation, with only the modem plugged in tomorrow.

Thanks for your assistance, and will post an update after I have done that.


380 posts

Ultimate Geek
+1 received by user: 12

Trusted

  Reply # 662041 25-Jul-2012 21:28 Send private message

Siegeory:
Detruire:
Try unplugging everything (phones, filters, Sky, etc.) except the modem from the jacks; then try the modem in each jack.


Hi, thanks for the reply.

I Have tried another modem but had the same. I will do the isolation, with only the modem plugged in tomorrow.

Thanks for your assistance, and will post an update after I have done that.


Try first the master phone jack... :)
Also cable quality is just the luck of the draw sometimes, my father (very rual) has 8km of phone cable to the exchange he is able to get 1.5-2mbit sync rates on a good day.
In Auckland CBD because of the large density of population & cable utilization you would lucky to get anything if your cable is longer then 4km.




---------------------------------------------------------------
Nebukadnessar
ISP: Slingshot Unlimited
Speed: 37/3 VDSL MSAN (tester)


19 posts

Geek


  Reply # 662107 25-Jul-2012 23:20 Send private message

Anyone having trouble watching twitch tv streams lately?

I cant seem to watch anything over 360p without it lagging :( , youtube, tvondemand etc all work fine.  

46 posts

Geek


  Reply # 662111 25-Jul-2012 23:26 Send private message

Kicker: Anyone having trouble watching twitch tv streams lately?

I cant seem to watch anything over 360p without it lagging :( , youtube, tvondemand etc all work fine.  


yes 720p unwatchable ive already posted speeds to slingshot so more ppl complain they might look into it

894 posts

Ultimate Geek
+1 received by user: 37

Trusted
Slingshot

  Reply # 662209 26-Jul-2012 10:01 Send private message

Kicker: Anyone having trouble watching twitch tv streams lately?

I cant seem to watch anything over 360p without it lagging :( , youtube, tvondemand etc all work fine.  


Hi guys, 

If you are having issues with Twitch can you please email me with;

- Tracert to the site when you are having issues.
- Ping to the site.
- Account number.
- Speed tests on Slingshot speedtest server.

Following this I can investigate it for you.

Thanks,
Ben




894 posts

Ultimate Geek
+1 received by user: 37

Trusted
Slingshot

  Reply # 662239 26-Jul-2012 11:00 Send private message

Kicker: Anyone having trouble watching twitch tv streams lately?

I cant seem to watch anything over 360p without it lagging :( , youtube, tvondemand etc all work fine.  


Hi guys, 

I believe this is an issue on Twitch's end as all of the Tracert tests I have seen show the delay outside of Slingshot's network.

If you would like me to confirm this please send me a copy of a tracert to Twitch's website.

Thanks,
Ben




6 posts

Wannabe Geek


  Reply # 662263 26-Jul-2012 11:23 Send private message

Nebbie:
Siegeory:
Detruire:
Try unplugging everything (phones, filters, Sky, etc.) except the modem from the jacks; then try the modem in each jack.


Hi, thanks for the reply.

I Have tried another modem but had the same. I will do the isolation, with only the modem plugged in tomorrow.

Thanks for your assistance, and will post an update after I have done that.


Try first the master phone jack... :)
Also cable quality is just the luck of the draw sometimes, my father (very rual) has 8km of phone cable to the exchange he is able to get 1.5-2mbit sync rates on a good day.
In Auckland CBD because of the large density of population & cable utilization you would lucky to get anything if your cable is longer then 4km.


Hi, have tried all of them and get the same stats.

It's alright though, still fast enough to stream 1080p without buffering so it's good :)

Thanks for all the help.



403 posts

Ultimate Geek


  Reply # 664345 31-Jul-2012 01:08 Send private message

Slingshot: Hi guys,

Youtube should load fine on the Unlimited plan, I watch HD video's every day on my Unlimited connection and often with two different computers at the same time.

Are you using any other downloading software or programs that may be using your bandwidth? I.E try completely isolating the youtube/streaming and let me know if you are still having issues.

Thanks,
Ben


One minute I'll be streaming a 1080p or even 2048x1536 clip absolutely fine - It'll be maintaining a steady 7000-8000kbps download rate (8000kbps seems to be my line limit). Then, it'll start fluctuating wildly like this:

LINK

There is nothing running on my PC using bandwidth, and at the time this was the only active device on the network.

804 posts

Ultimate Geek

Trusted

  Reply # 665603 1-Aug-2012 17:50 Send private message

Just got the email about the price going up. As I signed up when there was no contract will downgrading my plan put me on to a contract?

465 posts

Ultimate Geek
+1 received by user: 32


  Reply # 665605 1-Aug-2012 17:51 Send private message

Just got this email.

I hope they mean $111 including phone line not just for the Broadband, The 250GB plan mentioned below appears to be just the Broadband.

Pity they decided it needed changing, Never had any speed problems myself and would have preferred they left it as is but its still worth it.

It is however nice to see the 250GB plan back, I thought it was strange they removed it.


http://www.geekzone.co.nz/imagessubs/97afdc61ac5532b24c39c8115ad555ed.jpg




http://www.geekzone.co.nz/imagessubs/97afdc61ac5532b24c39c8115ad555ed.jpg

214 posts

Master Geek
+1 received by user: 11


  Reply # 665610 1-Aug-2012 17:55 Send private message

If this results in increased speeds during peak periods I'll be pretty happy.

380 posts

Ultimate Geek
+1 received by user: 12

Trusted

  Reply # 665614 1-Aug-2012 17:59 Send private message

lucky015:
It is however nice to see the 250GB plan back, I thought it was strange they removed it.


Yea I'm on the 250gb perfect for me, however now I'm paying more then I should might see if I can change it later.

I think it was removed because at the time it was cheaper to just get unlimited so why get 250gb for more expensive price.

I believe your $111 includes Homeline and Broadband because your on the "Better Network"




---------------------------------------------------------------
Nebukadnessar
ISP: Slingshot Unlimited
Speed: 37/3 VDSL MSAN (tester)


894 posts

Ultimate Geek
+1 received by user: 37

Trusted
Slingshot

  Reply # 665615 1-Aug-2012 17:59 Send private message

Hi,

yeah it does relate to the broadband bundle.

Also, this will hopefully resolve more Unlimited customers peak time speed issues.

Thanks,
Ben




804 posts

Ultimate Geek

Trusted

  Reply # 665619 1-Aug-2012 18:01 Send private message

Slingshot: Hi,

yeah it does relate to the broadband bundle.

Also, this will hopefully resolve more Unlimited customers peak time speed issues.

Thanks,
Ben


Hey Ben,

Can we downgrade our plan and remain off-contract?

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