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898 posts

Ultimate Geek
+1 received by user: 38

Trusted
Slingshot

  Reply # 665629 1-Aug-2012 18:07 Send private message

mattRSK:
Slingshot: Hi,

yeah it does relate to the broadband bundle.

Also, this will hopefully resolve more Unlimited customers peak time speed issues.

Thanks,
Ben


Hey Ben,

Can we downgrade our plan and remain off-contract?


Hi, 

Yes of course you can, no plan changes instate a contract unless it was for a specific offer or promotion that stated otherwise.

Thanks,
Ben




1011 posts

Uber Geek
+1 received by user: 13


  Reply # 665633 1-Aug-2012 18:08 Send private message

What peak time speed issues?

Only speed issues that I've noticed are related to whatever caused this to start happening again.




rm *

804 posts

Ultimate Geek

Trusted

  Reply # 665636 1-Aug-2012 18:09 Send private message

Slingshot:
mattRSK:
Slingshot: Hi,

yeah it does relate to the broadband bundle.

Also, this will hopefully resolve more Unlimited customers peak time speed issues.

Thanks,
Ben


Hey Ben,

Can we downgrade our plan and remain off-contract?


Hi, 

Yes of course you can, no plan changes instate a contract unless it was for a specific offer or promotion that stated otherwise.

Thanks,
Ben


Cheers for that!

898 posts

Ultimate Geek
+1 received by user: 38

Trusted
Slingshot

  Reply # 665638 1-Aug-2012 18:11 Send private message

Detruire: What peak time speed issues?


Apparently some people are having some... :P

Some congestion does occur and hopefully this will resolve it.

Those affected, let us know how you go!

Thanks,
ben




214 posts

Master Geek
+1 received by user: 11


  Reply # 665639 1-Aug-2012 18:12 Send private message

Detruire: What peak time speed issues?


Not really issues, more just a decrease from 1000kbytes/s to around 300kbytes/s.

518 posts

Ultimate Geek
+1 received by user: 54

Trusted

  Reply # 669362 7-Aug-2012 23:35 Send private message

This is beyond a joke tonight. We didn't have any issues until the price increase email. Not impressed.









11834 posts

Uber Geek
+1 received by user: 765

Trusted
Subscriber

  Reply # 669364 7-Aug-2012 23:41 Send private message

Agreed. Torrents that should for sure be on the cache are not seeing any action from the cache, many are just sitting there with no peer connections despite many many peers being available, and if I change to using my other ISP quickly getting connections and transfering.




Richard rich.ms

1011 posts

Uber Geek
+1 received by user: 13


  Reply # 669366 7-Aug-2012 23:54 Send private message

Peppery: We didn't have any issues until the price increase email. Not impressed.

That's certainly how it feels.




rm *

11834 posts

Uber Geek
+1 received by user: 765

Trusted
Subscriber

  Reply # 669371 8-Aug-2012 02:07 Send private message

Its back to good now its after midnight.




Richard rich.ms

898 posts

Ultimate Geek
+1 received by user: 38

Trusted
Slingshot

  Reply # 669496 8-Aug-2012 10:45 Send private message


Hi guys,

If you are having issues with downloads or browsing can you please PM me here or email me on [email protected] with the information below in the same format. This will help me spot any trend you might be affected by.

- Account number:
- Issue:
- Location:
- Plan:
- Issues browsing Slingshot.co.nz?
- Issues browsing international sites?
- tracert 202.180.64.10

Thanks,
Ben




1011 posts

Uber Geek
+1 received by user: 13


  Reply # 670327 9-Aug-2012 23:28 Send private message

If it wasn't for the good Youtube speeds I'd think that there was something wrong with my line. ~1Mb/s at 10:30PM, ~1MB/s at 10:30AM. Used to be ~900kB/s at this time of night from the same places.

(I'll send a PM if I can repeat this tomorrow night.)




rm *

77 posts

Master Geek
+1 received by user: 3


  Reply # 670800 10-Aug-2012 21:24 Send private message

Slingshot:
mattRSK:
Slingshot: Hi,

yeah it does relate to the broadband bundle.

Also, this will hopefully resolve more Unlimited customers peak time speed issues.

Thanks,
Ben


Hey Ben,

Can we downgrade our plan and remain off-contract?


Hi, 

Yes of course you can, no plan changes instate a contract unless it was for a specific offer or promotion that stated otherwise.

Thanks,
Ben



If we change plans but then decide to change back to Unlimited, would we have to go on contract again? 

I'm happy with the price increase if it resolves the speed issues. I had given up on watching youtube in HD in the past few weeks.  

518 posts

Ultimate Geek
+1 received by user: 54

Trusted

  Reply # 671576 12-Aug-2012 20:39 Send private message

Again, having issues with Spotify. Can stream over 3G fine. When are these speed increases going to happen?









1011 posts

Uber Geek
+1 received by user: 13


  Reply # 671587 12-Aug-2012 20:54 Send private message

Peppery: When are these speed increases going to happen?

I think that quite a few of us would like to know the answer to this.




rm *

898 posts

Ultimate Geek
+1 received by user: 38

Trusted
Slingshot

  Reply # 671771 13-Aug-2012 12:16 Send private message

nyquist:
Slingshot:
mattRSK:
Slingshot: Hi,

yeah it does relate to the broadband bundle.

Also, this will hopefully resolve more Unlimited customers peak time speed issues.

Thanks,
Ben


Hey Ben,

Can we downgrade our plan and remain off-contract?


Hi, 

Yes of course you can, no plan changes instate a contract unless it was for a specific offer or promotion that stated otherwise.

Thanks,
Ben



If we change plans but then decide to change back to Unlimited, would we have to go on contract again? 

I'm happy with the price increase if it resolves the speed issues. I had given up on watching youtube in HD in the past few weeks.  


Hi, 



Chaging plans doesn't affect contacts at all.



Thanks,
Ben




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