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71 posts

Master Geek
+1 received by user: 5


  Reply # 738317 29-Dec-2012 13:43 Send private message

expression: I subscribed to this plan with a home phone back in April, and have thus far been very happy with it.

However yesterday I called Slingshot and asked if I could downgrade our plan to the naked version as we haven't used the phone in months. The representative on the phone was very helpful but told me (after talking to her superiors) that as I was still on a contract I could switch however it would cost $25 upfront and would extend our current contract by 12 months.

I told her I'd mull it over and get back to her, as I didn't even realise we were on a contract as when I signed up to the plan back in April, one of the big advantages of the plan was that there were no contracts.

If that was the case, why am I now on a contract?

The $25 fee would be the ETF for the homeline, not the broadband. Even if the broadband came with no contract, the homeline would of.

And the extension of the contract would be tied with the Naked Broadband as that is a completely different service to Broadband with a homeline.

203 posts

Master Geek
+1 received by user: 11


  Reply # 738464 30-Dec-2012 00:36 Send private message

DravidDavid: That happened to me. I signed up in the "No Strings" period and I'm in a contract. I do believe the homeline is different though. The ETF for broadband is $149.00. The ETF for homeline is only $25.00. If that is the case, then broadband is not in contract, but your homeline is. :)


Sneaky buggers, looks like you might be right.

When I asked the representative on the phone how much it would be to cancel the new contract she said it was $149, so I guess we're ditching the $25 home phone contract to sign up to a $149 broadband contract.

Might mull this over for a few days.

10154 posts

Uber Geek
+1 received by user: 268

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Subscriber

  Reply # 738466 30-Dec-2012 01:01 Send private message

tempting to just cancell the lot and put the spend to more data on my snap connection. lose redundancy that way tho.




Richard rich.ms

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