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80 posts

Master Geek
+1 received by user: 11


Topic # 92098 26-Oct-2011 19:10 Send private message

So,
Switching to one of the new plans and transferring homeline from telecom. How long should it take? Quoted 3-5 Days to start with, a week afterwards they claim it can take up to 2 weeks.

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251 posts

Ultimate Geek

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  Reply # 537914 26-Oct-2011 19:16 Send private message

I just switched to snap from telecom. I applied online on a Saturday, Monday night my internet was done. They called me on Tuesday afternoon to tell me that my tolls & phone line were also switched over as of then. Awesome service. That's my only recent move that I can relate.




~~Dream.Catcher~~
iPhone 4s 16 GB, Ipad2 32gb
windows 7 computer


853 posts

Ultimate Geek
+1 received by user: 31

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Slingshot

  Reply # 537917 26-Oct-2011 19:29 Send private message

I assume you mean you have your broadband with us now, and are switching from an old plan to a new one, and also bringing homeline over.

If this is the case, the timeframe for the plan is simply at the end of your billing month, the homeline change is 5-10 working days, but can be earlier, just depends on telecom.

If you mean you are bringing homeline and broadband at the same time, then its still 5-10 usually

If you send me your account no. (assuming you have one already) I can see how things are going =)






80 posts

Master Geek
+1 received by user: 11


  Reply # 540388 2-Nov-2011 16:07 Send private message

Yes broadband is with you currently and switching from old to new aswell as bringing homeline. I'm rather eager to get off this 256k/128k speedcap. I could get the account number however as it's my Dad's account not sure if I should. I have a couple more questions, currently we are on an ADSL2+ cabinet, however our router refuses to sync when forced on ADSL2+ when the plan is upgraded will it be able to sync using ADSL2+. From what I've read, the port at the cabinet must be enabled for ADSL2+ or similar. Also currently lowest ping I can get to a (NZ) server is around 90ms. From what I've seen I should be at less then ~50ms? Is this due to the speed cap that is currently on our connection, or do we have bad wiring? In the mean time I guess I will just wait patiently :(

Thanks

853 posts

Ultimate Geek
+1 received by user: 31

Trusted
Slingshot

  Reply # 542539 8-Nov-2011 13:02 Send private message

Hi,

I would need to take a look at your account and line to answer the ADSL2+ sync speed question, however as you have noted, if the account is under someone elses name you would need to have them add authority for you to access it before I could give you any details.

That ping is fairly high for NZ servers but this can be for a variety of reasons. We may be able to see if there is something causing both problems if you give us a call on 0800 89 2000, or I can help you here if you can get access to the account from your dad =)




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