Internet basically dead :(

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LiQuidAce

81 posts

Master Geek

Topic # 92125 27-Oct-2011 10:02
Download Speed: 257 kps (32.1 KB/sec transfer rate) Upload Speed: 659 kps (82.4 KB/sec transfer rate) Packet Loss: 0 % Test Server: us-la Download Speed: 1299 kps (162.4 KB/sec transfer rate) Upload Speed: 907 kps (113.4 KB/sec transfer rate) Packet Loss: 0 % Test Server: nz-akl Modem stats: Downstream Rate:19659 Kbps Upstream Rate:1241 Kbps Location: Napier Started: 2pm ish yesterday. Edit: I have tried most fault testing - Isolate connection, restart modem, isolate PC, test wireless vs ethernet etc. Also using google DNS Edit2: We're on AYCE

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1244 posts

Uber Geek

Reply # 538057 27-Oct-2011 10:09
Is it a standard Slingshot Dynalink? poor/rubbish data rates can be a sign of a dying/dead modem?. I'd try it with a different modem just to confirm that the fault is not at your end....

Talkiet

1405 posts

Uber Geek

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Telecom NZ

Reply # 538058 27-Oct-2011 10:10
LiQuidAce: Download Speed: 257 kps (32.1 KB/sec transfer rate) Upload Speed: 659 kps (82.4 KB/sec transfer rate) Packet Loss: 0 % Test Server: us-la Download Speed: 1299 kps (162.4 KB/sec transfer rate) Upload Speed: 907 kps (113.4 KB/sec transfer rate) Packet Loss: 0 % Test Server: nz-akl Modem stats: Downstream Rate:19659 Kbps Upstream Rate:1241 Kbps Location: Napier Started: 2pm ish yesterday. Edit: I have tried most fault testing - Isolate connection, restart modem, isolate PC, test wireless vs ethernet etc. Also using google DNS Edit2: We're on AYCE Sorry what? Basically dead? You're getting 0% packet loss... Speeds seem low for sure though, but you are on an AYCE plan. TANSTAAFL Cheers - N

LiQuidAce

81 posts

Master Geek

Reply # 538060 27-Oct-2011 10:12
Talkiet: LiQuidAce: Download Speed: 257 kps (32.1 KB/sec transfer rate) Upload Speed: 659 kps (82.4 KB/sec transfer rate) Packet Loss: 0 % Test Server: us-la Download Speed: 1299 kps (162.4 KB/sec transfer rate) Upload Speed: 907 kps (113.4 KB/sec transfer rate) Packet Loss: 0 % Test Server: nz-akl Modem stats: Downstream Rate:19659 Kbps Upstream Rate:1241 Kbps Location: Napier Started: 2pm ish yesterday. Edit: I have tried most fault testing - Isolate connection, restart modem, isolate PC, test wireless vs ethernet etc. Also using google DNS Edit2: We're on AYCE Sorry what? Basically dead? You're getting 0% packet loss... Speeds seem low for sure though, but you are on an AYCE plan. TANSTAAFL Cheers - N Those stats are rigged, im sure of it. Google loads once every 10 attempts. Steam downloads at <2KB/s 1.6 servers in NZ have 70+ loss/choke.

LiQuidAce

81 posts

Master Geek

Reply # 538061 27-Oct-2011 10:14
wellygary: Is it a standard Slingshot Dynalink? poor/rubbish data rates can be a sign of a dying/dead modem?. I'd try it with a different modem just to confirm that the fault is not at your end.... I'm using my own linksys router/modem. If the modem/router was dying surely i wouldnt be syncing at 20,000/1,000?

Ragnor

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Reply # 538068 27-Oct-2011 10:28
Have you tried using Slingshot's DNS? What does a tracert to www.slingshot.co.nz look like at the moment, are you getting packet loss, high latency on some of the hops in the route? I presume you've logged a ticket with their helpdesk?

wellygary

1244 posts

Uber Geek

Reply # 538069 27-Oct-2011 10:33
LiQuidAce: If the modem/router was dying surely i wouldnt be syncing at 20,000/1,000? Nope, A common dynalink fault is for the Ethernet side of the device (inc any wireless) to pack up first, the sync stays strong, but the data rates collapse to almost nothing.... But as you say, your not using one...

LiQuidAce

81 posts

Master Geek

Reply # 538070 27-Oct-2011 10:33
Ragnor: Have you tried using Slingshot's DNS? What does a tracert to www.slingshot.co.nz look like at the moment, are you getting packet loss, high latency on some of the hops in the route? I presume you've logged a ticket with their helpdesk? Tracing route to www.slingshot.co.nz [119.224.141.132] over a maximum of 30 hops: 1 4 ms 1 ms 2 ms 192.168.1.1 2 29 ms 26 ms 27 ms cpiak3-l8-G-internet.tranzpeer.net [202.180.81.3 1] 3 27 ms 26 ms 26 ms vlan94-cpcak3-e1.tranzpeer.net [202.180.82.82] 4 27 ms 28 ms 28 ms 119.224.141.132 Trace complete. On the phone now

Ragnor

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Reply # 538084 27-Oct-2011 11:08
Any way you can try a different modem/router (borrow a mates?) just to rule that out as the problem? If it was a cabinet/exchange backhaul congestion you'd expect either more people from your area having the same problem across ISP's, if it was regional handover congestion for Slingshot you'd probably expect more slingshot customers from your area complaining. Slingshot customer services will be able to look into that stuff once you get past the level 1 helpdesk.

AdrianD

40 posts

Geek

Reply # 538109 27-Oct-2011 12:11
Hi LiquidAce, You were not yet on AYCE when you conducted the speed tests - it appears that you were on a limited plan and had hit your cap which resulted in throttling. That won't be a problem any more on AYCE! Cheers, Adrian (Slingshot Staff)

LiQuidAce

81 posts

Master Geek

Reply # 538122 27-Oct-2011 12:38
AdrianD: Hi LiquidAce, You were not yet on AYCE when you conducted the speed tests - it appears that you were on a limited plan and had hit your cap which resulted in throttling. That won't be a problem any more on AYCE! Cheers, Adrian (Slingshot Staff) Yes according to the staff we were apparently switched back to 40GB in march - It seems an old flatmate did it. This was the first month we had gone over lol. We are now switched to the 150GB plan for only $5 more than we were paying so _b

Slingshot

713 posts

Ultimate Geek

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Slingshot

Reply # 538125 27-Oct-2011 12:44
Cheers. Will get back to you soon. www.slingshot.co.nz www.twitter.com/SlingshotNZ forums.slingshot.co.nz https://www.facebook.com/SlingshotNZ

Ragnor

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Reply # 538139 27-Oct-2011 13:11
I love happy endings!

LiQuidAce

81 posts

Master Geek

Reply # 538395 27-Oct-2011 22:44
Maybe not so happy endings... Does slingshot shape on non AYCE plans? I'm getting MAX 200KB/s from filesonic on the 150GB plan. Edit2: Download Speed: 2959 kps (369.9 KB/sec transfer rate) Upload Speed: 929 kps (116.1 KB/sec transfer rate) Packet Loss: 0 % Test Server: us-la Looks like its just international in general.

Ragnor

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Reply # 538454 28-Oct-2011 02:38
Yes Slingshot manage traffic on all plans http://help.slingshot.co.nz/app/answers/detail/a_id/1577

AdrianD

40 posts

Geek

Reply # 538537 28-Oct-2011 09:34
Hi, Apologies if this response it overly technical... but you are on geekzone! Looking at your connection, you are on BUBA connection. Telecom enforce dimensioning at the handover point on BUBA, which degrades service during peak times. This occurs before the traffic even reaches Slingshots network. The dimension that Telecom allow via BUBA is a lowly 45-100kbps per subscriber depending on the commercial variant selected. Slingshot are campaigning for this to be increased. We don't dimension on our own LLU network, but as you have been cabinetised this is not an option. In most regions where possible we have migrated customers to EUBA, which does not have any dimensioning applied by Telecom at this stage The good news is that we are migrating Napier to EUBA in about a week, so once that happens you will find your speeds being a more consistent 13Mbps+ based on your line rate. Cheers, Adrian

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