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Topic # 92140 27-Oct-2011 16:37 Send private message

I live in Wattle Downs in Auckland near Manurewa. I currently connect to Slingshot phones and broadband through a UBA connection.

Yesterday I read this on Slingshots website press release area:
"Slingshot has New Zealand’s fastest growing unbundled Local Loop Network (LLU), aptly named the Better Network. Since 2010 we have unbundled over 100 exchanges from Whangarei to Invercargill making us the largest provider of LLU in the country. What does this mean?  More Kiwis can enjoy Homeline for only $41 per month with faster broadband and free Voicemail, Call Waiting and Caller Display"

Well I was excited, I tried using the online tool to find out whether where I lived was able to get the service but IE wouldnt update pricing based on my address properly. I then rang Slingshot last night and spoke to a CSR who explained that yes, my address was in an area the this service is available in. I had a question about whether my contract needed to be renewed, which could not be answered until support was available the next day.

I just called them back to get things verified when I was told I was not able to move to the Better Network which really sucks. Their computer screen would tell them straight away whether I could be moved to the new network or not. Adn apparently I can't do because my area has be cabinetised, and unless they can get their equipment in there, I cant get the discounted price and added features.
 
I'm bitterley disappointed in Slingshot for raising my expectations and then being let down in one foul stroke. How could a CSR make such an assumption and mistake? I'd really like to know.

I'm also sure I should be on something more cost effective reading the website and these forums, I am currently paying $49.98 for my homeline, plus $2.05 for wiring and Maintenance and $50.00 for my Broadband 100 plan.
 
I look forward to hearing from someone at Slingshot in the know soon.

Cheers -- Bash
    

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  Reply # 538220 27-Oct-2011 16:43 Send private message

"I'm bitterley disappointed in Slingshot for raising my expectations and then being let down in one foul stroke. How could a CSR make such an assumption and mistake? I'd really like to know. "

dunno, have you never misread something?

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  Reply # 538222 27-Oct-2011 16:49 Send private message

Shift happens, looks like they saw you were on an exchange with their gear but didnt see that you were on a cabinet.

Still, you should be able to get the discounted homeline ($41) for just being in Auckland (Same for wgtn, chch). Might pay to call up and ask about that, you will have to sign a new 12mo contract for homeline though

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  Reply # 538265 27-Oct-2011 18:50 Send private message

Regional homeline is 45 for Auckland.

Unfortunately with being on a cabinet you're unable to get llu.

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  Reply # 538313 27-Oct-2011 20:14 Send private message

Telecom only charge $45.75 for a HomeLine in Auckland, you could always move if you're unhappy.


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Slingshot

  Reply # 538488 28-Oct-2011 08:03 Send private message

Like nickb800 says we missed the fact that you were behind a cabinet on that first call. 

If you PM me your details we can sort something out for you, using a different set up, we may be able to offer this service to some cabinetised users in a few weeks time.

- Wayne.






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Geek
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  Reply # 539436 31-Oct-2011 09:28 Send private message

Thanks guys for your comments and assistance, I look forward to seeing what Slingshot will be able to do :-)

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