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145 posts

Master Geek


Topic # 92601 2-Nov-2011 21:33 Send private message

After having no issue with Snap internet I decided to give Slingshot another go on there new $60 no contract plan as price was great. But think I have just made a big mastake. 

After being told I was connect at lunch time I spent about 30min trying to config router but would not work so called help desk and they said all was good at there end an must be my modem. I dis agreeded but was insisted to try another modem. So to save hassle I took a 30min drive to mates house to borrow his and try that. Still same issue would not connect. 

Rang call center again this evening and this time they said it was becase they had not activated my account correctly. Well what a waste of time all that was.

Now its finally working and I know they throttle speeds but man im getting 28 KB/sec maybe maxing at 80 KB/sec if im lucky in IDM for fileserve file. On Snap the slowest I ever got was 900 KB/sec and normally it was much faster than that.

Can anyone on this plan tell me do they throttle speeds like this 24/7  or is it worse in the evening. Cause this seems excessive throttling.     

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4791 posts

Uber Geek
+1 received by user: 546


  Reply # 540493 2-Nov-2011 21:41 Send private message

"But think I have just made a big mistake." yes you have.

...luckily.....

"no contract plan"

.......so just phone up and switch back to snap.

69 posts

Master Geek

Trusted

  Reply # 540677 3-Nov-2011 12:23 Send private message

bbunnys - please send me an email with your contact details and I will get this resolved with urgency - the performance you are describing does not sound at all right.

Thanks

[email protected] 




ScottP

5 posts

Wannabe Geek


  Reply # 541832 6-Nov-2011 22:46 Send private message

HI Scott , no it doesnt sound right but since I switched for the 40GB plan to the new 250 my speeds during evening til early morning are the same right now d/l trial version of prog from sony and getting aroung 40kbs I was going awesome before that , you hadnt heard from me in a while ( you have had contact from me before.)
But speeds during school hours are awesome full speed for me bt any other time is terrible, forget youtubing and any downloading.
Heres my current case number
You reference number is 3726856.

HDOG

785 posts

Ultimate Geek
+1 received by user: 29

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Subscriber

  Reply # 541838 6-Nov-2011 23:26 Send private message

I'm gonna have to ask if that's not right actually as I've been really impressed by the Slingshot deals and had seriously considered jumping onboard from xnet but when at my friends recently during peak hours those speeds as being described as above are exactly as he is getting at those same times off peak speeds great but at peak times it never went above 40kbps so now yeah I am like many others just patiently awaiting xnet's new deals to be announced.

823 posts

Ultimate Geek
+1 received by user: 24

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Slingshot

  Reply # 542049 7-Nov-2011 14:47 Send private message

hddog: HI Scott , no it doesnt sound right but since I switched for the 40GB plan to the new 250 my speeds during evening til early morning are the same right now d/l trial version of prog from sony and getting aroung 40kbs I was going awesome before that , you hadnt heard from me in a while ( you have had contact from me before.)
But speeds during school hours are awesome full speed for me bt any other time is terrible, forget youtubing and any downloading.
Heres my current case number
You reference number is 3726856.

HDOG


Hi,

I'll have one of our technicians take a look and see what he can do on your fault.




5 posts

Wannabe Geek


  Reply # 542241 7-Nov-2011 21:16 Send private message

Cheers Thanks

84 posts

Master Geek


  Reply # 542843 8-Nov-2011 21:34 Send private message

I'm experiencing exactly the same problems. I know scott called one of my flatmates and they said the problem was fixed (they barely use the net).

I have sent scott another email tonight with the situation :)

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