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58 posts

Master Geek
+1 received by user: 5


Topic # 92830 7-Nov-2011 12:58 Send private message

Anyone else having problems with TV3 on-demand on the AYCE plan? The pre-roll runs fine, but as soon as you get to the actual stream you get this error:



Been like this for ~month. I've been unable to contact mediaworks about it, no one gets back to me.

oh yeah, the content is provided by Telstraclear, so that may be the problem..

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894 posts

Ultimate Geek
+1 received by user: 37

Trusted
Slingshot

  Reply # 542061 7-Nov-2011 15:02 Send private message

Hi,

Could you please give some more details on the issue such as the specific videos you are having trouble with.




1571 posts

Uber Geek
+1 received by user: 11

Subscriber

  Reply # 542064 7-Nov-2011 15:12 Send private message

I'm not on the AYCE plan, but I did used to get this error some months ago. I gave up since then, but seeing your thread I've just tried to watch James May's Man's Lab and it played fine.

If you haven't already logged the issue with Slingshot, you could do so as per instructions here:
http://www.geekzone.co.nz/forums.asp?ForumId=81&TopicId=92770

-or-

as per "Slingshot's" reply above.

It seems Slingshot are becoming a lot more proactive with their customer service, which is a fantastic thing to see!



58 posts

Master Geek
+1 received by user: 5


  Reply # 542114 7-Nov-2011 17:17 Send private message

Pretty much any video on TV3 on-demand. Here's a few that dont work for me:

http://ondemand.tv3.co.nz/7-Days-Season-3-Ep-25/tabid/59/articleID/4424/MCat/52/Default.aspx
http://ondemand.tv3.co.nz/7-Days-Season-3-Ep-28/tabid/59/articleID/4603/MCat/52/Default.aspx
http://ondemand.tv3.co.nz/7-Days-Season-3-Ep-27/tabid/59/articleID/4548/MCat/52/Default.aspx
http://ondemand.tv3.co.nz/7-Days-Season-3-Ep-26/tabid/59/articleID/4513/MCat/52/Default.aspx

and a few random ones:

http://ondemand.four.co.nz/Survivor--Season-23-Ep-5/tabid/60/articleID/4583/MCat/97/Default.aspx
http://ondemand.tv3.co.nz/James-Mays-Man-Lab---Episode-1/tabid/59/articleID/4565/MCat/422/Default.aspx

3news works fine, radiolive video works fine, its just tv3/four on-demand. Tried it on Windows 64bit, 32bit, Linux, reinstalled flash numerous times, firewall, antivirus, etc

855 posts

Ultimate Geek
+1 received by user: 47


  Reply # 542137 7-Nov-2011 18:06 Send private message

I live in Japan and have a 200mb fiber connection and I get this error message all the time.
The issue is not with your connection but the atrocious TV3 website.

Sometimes video will load without problem but more often than not you will get this message.

If you keep hitting the reload button it will eventually play - the only hassle is having to sit through the pre-roll advertising over and over again.

1571 posts

Uber Geek
+1 received by user: 11

Subscriber

  Reply # 542142 7-Nov-2011 18:15 Send private message

farcus: I live in Japan and have a 200mb fiber connection and I get this error message all the time.
The issue is not with your connection but the atrocious TV3 website.


Huh? I was under the impression that TV3 OnDemand content would be regionally restricted.
I wouldn't have thought you could even get TV3 OnDemand content in Japan?

855 posts

Ultimate Geek
+1 received by user: 47


  Reply # 542161 7-Nov-2011 18:37 Send private message

most content is restricted but a lot of local shows are not regionally restricted (campbell live etc . . .)

894 posts

Ultimate Geek
+1 received by user: 37

Trusted
Slingshot

  Reply # 542183 7-Nov-2011 19:19 Send private message

I get this error for the 300k version and interestingly also get a quick error abour my IP being international ?

I tried the 700k version and this loaded however.

Have you tried the 700 and had the same or different results ?




144 posts

Master Geek
+1 received by user: 2


  Reply # 542185 7-Nov-2011 19:20 Send private message

I tried playing 7 days last week and had the same issue, just tried a couple of other shows and they don't work either. (Slingshot AYCE here btw).

I've tried both 300k and 700k versions and they don't work.

855 posts

Ultimate Geek
+1 received by user: 47


  Reply # 542186 7-Nov-2011 19:22 Send private message

the screenshot above indicates that it was the 700k version that the original poster was trying to view.

I get the error with both settings

894 posts

Ultimate Geek
+1 received by user: 37

Trusted
Slingshot

  Reply # 542194 7-Nov-2011 19:32 Send private message

Interesting.

I'll try to do some more testing on this issue tomorrow and see if I can isolate whether it is indeed the TV3 website (I hear terrible things...) or if it is something we can improve on our end.




506 posts

Ultimate Geek


  Reply # 542221 7-Nov-2011 20:35 Send private message

I am also on AYCE and have been having this problem with TV3 on demand for at least the last week or so, i thought it was just me but looks like it is a more widespread issue.




PC: 3.3ghz Core i5-2500, 8gb DDR3, ATI Radeon 5850, 27" QHD IPS Monitor

Mobile Phone: iPhone 5 32gb Graphite.

7594 posts

Uber Geek
+1 received by user: 433


  Reply # 542299 7-Nov-2011 23:15 Send private message

No problems with viewing it with world exchange.

58 posts

Master Geek


  Reply # 542440 8-Nov-2011 11:08 Send private message

I am curious if you guys have VPN on while trying to play the videos?



58 posts

Master Geek
+1 received by user: 5


  Reply # 542442 8-Nov-2011 11:11 Send private message

Nope, no proxy/VPN here.

545 posts

Ultimate Geek
+1 received by user: 154


  Reply # 542448 8-Nov-2011 11:19 Send private message

Slingshot: Hi,

Could you please give some more details on the issue such as the specific videos you are having trouble with.



Yea we have been getting that too.

I will check to see if it is resolved yet this avo.


AYCE
Tested with both IE9 & FF4




NZ / AU Battlefield 4 Gaming Community
http://www.sonsofvalour.net/forums/forum.php

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