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831 posts

Ultimate Geek
+1 received by user: 39


  Reply # 547127 19-Nov-2011 01:23 Send private message

yeah.
Essentially what they have done is put a patch on a bigger problem. While what they have done is give access to an IP range from slingshot it seems they have done nothing to fix the root cause.
Surely they are not going to sit around waiting for ISPs to contact them to complain that their users have unreliable access to their content and then fix it up on a mish mash basis.

I don't hold out much hope that it will be fixed in the near future - particularly as it sounds like they only have one IT guy at TV3.

373 posts

Ultimate Geek
+1 received by user: 10

Trusted

  Reply # 547729 21-Nov-2011 10:00 Send private message

farcus: hmmmmm . . .

interesting for me here in Japan.

I loaded a Campbell Live episode.
Initially the "there is a problem" screen came up but after about ten seconds it just started playing without any intervention.

By brother who is on Telecom took a look and it still took him three attempts to get the content to load - which seems to be an improvement.


Hi Guys

farcus: Yes Campbell Live is a non-Geo blocked stream-able show. Prio to Mediaworks allowing our IP range users with a 101.98.X.X IP would NOT have been able to access any geo blocked content at all.

Their problem is the ACL lists apparently are a bit weird when dealing with a /22 or lower they start randomly blocking users in the higher end of the IP range. Currently they have added our 101.98.0.0/16 so users "may" have issues. Apparently they have this issue with Telecom as well.

If you have issues were you are NEVER able to access any videos still please message me and ill need to go back to them.

Kind Regards
Bevin Smeith




---------------------------------------------------------------
Nebukadnessar
ISP: Slingshot (250gb Rollover) - Better Network
Speed: 37/3 VDSL MSAN (tester)


14 posts

Geek


  Reply # 548705 23-Nov-2011 02:27 Send private message


Surely they are not going to sit around waiting for ISPs to contact them to complain that their users have unreliable access to their content and then fix it up on a mish mash basis.

I don't hold out much hope that it will be fixed in the near future - particularly as it sounds like they only have one IT guy at TV3.


I've spoken to TV3 about this a few times and they are aware of the issue, but are currently not interested in fixing it to any great extent because they believe the problem is with the player itself.
The player they currently use is an in-house development but as newer more robust player is currently under development. I can sort of understand their lack of commitment to their on-demand service if they currently have a new site/new player in development. (from a business point of view)

One thing I am sure of is that the problem is NOT with the player. That said, I'm sure that this problem WILL be fixed upon testing and deployment of this new player as they will want their investment to work.

So what can we do in the mean time?

Well I feel that 2 seperate issues exist here.

1. Total inability to access certain content (related to geo blocking)

2. Intermittant failure of on-demand stream content. (not related to blocking)

From the looks of it, the various parties have done a great job in getting to the botton of the IP address/geo blocking issue...

BUT

The original issue is not resolved.

Let me try and box the problem for you.


1. User goes to tv3 ondemand and loads of a show... (lets use NZ's Top Model as an example)

2. The show begins and in some cases gets as far as 25-30 mins into the show.

3. The stream halts.

4. Stream is no longer available at that bitrate but will load up again on an alternative bitrate. (fast forwarding to wherever it halted works)

5. Show resumes but eventually halts again. The second halt will *sometimes* allow you to resume with a different bitrate but usually will not.

I have noticed that *sometimes* the halt occurs at the ad breaks but sometimes its just mid-stream.

It would be worth investigating weather or not this issue is in any way related to issues some people have had with the T-Box. Is the content stored and delivered in the same system as TelstraClears other content?



These are just suggestions.

Infrastructure Geek
3705 posts

Uber Geek
+1 received by user: 88

Trusted
Microsoft NZ
Subscriber

  Reply # 669368 8-Aug-2012 00:23 Send private message

=-=-=-=
 Update
=-=-=-=

If you have been having issues with the streaming in the past, please try again.

I was having issues where a stream would start, run for anywhere between 2 and 8 minutes, and then freeze.  I logged a ticket with the help desk and have we have beenn doing some testing over the last week.  Callplus/Slingshot have made some caching changes at their end, and now I can run a stream without any dropouts.  I had streams running for hours where there previously never got past minutes.


EDIT: i forgot to mention, i'm not on an AYCE plan - just a regular callplus business DSL plan at home, nd a business fibre plan at work.  I was experiencing issues in both places prior to today's update.




Technical Evangelist
Microsoft NZ
about.me/nzregs
Twitter: @nzregs


875 posts

Ultimate Geek
+1 received by user: 33

Trusted
Slingshot

  Reply # 669491 8-Aug-2012 10:33 Send private message

Regs: =-=-=-=
 Update
=-=-=-=

If you have been having issues with the streaming in the past, please try again.

I was having issues where a stream would start, run for anywhere between 2 and 8 minutes, and then freeze.  I logged a ticket with the help desk and have we have beenn doing some testing over the last week.  Callplus/Slingshot have made some caching changes at their end, and now I can run a stream without any dropouts.  I had streams running for hours where there previously never got past minutes.


EDIT: i forgot to mention, i'm not on an AYCE plan - just a regular callplus business DSL plan at home, nd a business fibre plan at work.  I was experiencing issues in both places prior to today's update.


Thanks for the update, let us know if it reverts back.

Cheers,
Ben




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