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1786 posts

Uber Geek
+1 received by user: 98

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  Reply # 673748 17-Aug-2012 16:22 Send private message

Hey Slingshot,

Been having a problem with the internet cutting out since 4pm, seems to stay up for 30 seconds then drop for 2 mins then come back up for a few seconds
DSL and PPP not dropping in the process, router reboot has no effect

Edit: Just seen the status update now on the slingshot website



845 posts

Ultimate Geek
+1 received by user: 31

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Slingshot

  Reply # 674476 20-Aug-2012 11:12 Send private message

Hi,

Let me know if you are still having issues.

Thanks,
ben




19 posts

Geek


  Reply # 676655 25-Aug-2012 00:50 Send private message

Hi,

I'm considering switching to broadband 250 but I am confused about how much it will cost. When I  set my location on the main site, the broadband plan comes up as $60 and $51 for the homeline. However when I log on to my account it tells me that the broadband 250 plan costs $101.

Also I want to cancel the paper bill but can't figure out how to do that online.

Thanks



845 posts

Ultimate Geek
+1 received by user: 31

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Slingshot

  Reply # 677712 27-Aug-2012 16:55 Send private message

Username1: Hi,

I'm considering switching to broadband 250 but I am confused about how much it will cost. When I  set my location on the main site, the broadband plan comes up as $60 and $51 for the homeline. However when I log on to my account it tells me that the broadband 250 plan costs $101.

Also I want to cancel the paper bill but can't figure out how to do that online.

Thanks


The differences depend on whether you are in a better network area or are on wholesale equipment.
The $101 is for a bundle on our better network equipment, the $111 (60+51) is for wholesale equipment.

I don't think you can remove paper bill from the website, just pm me your account number and i'll remove it for you.

Cheers,
Warren




33 posts

Geek
+1 received by user: 1


  Reply # 679520 30-Aug-2012 23:53 Send private message

Gidday,

I'm new to Slingshot - former Telstra Cable customer. Brilliant change over so far - it has been incredibly fast.

My problem relates about how to change my router from the old Telstra settings to the new Slingshot. I was on a staticip,

So I plugged in my modem today [the wee Dynalink RTA320v6] and are online. I have to use it direct to desktop - I cannot figure out how the settings on my router to use this modem.





I was thinking I'd slap in the DNS numbers and it'd go. But I'm also a complete rube at this.



Can anyone point me in a useful direction - what obvious thing am I doing wrong here?

1931 posts

Uber Geek
+1 received by user: 232

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Subscriber

  Reply # 679526 31-Aug-2012 00:22 Send private message

dusty42: Gidday,

I'm new to Slingshot - former Telstra Cable customer. Brilliant change over so far - it has been incredibly fast.

My problem relates about how to change my router from the old Telstra settings to the new Slingshot. I was on a staticip,

So I plugged in my modem today [the wee Dynalink RTA320v6] and are online. I have to use it direct to desktop - I cannot figure out how the settings on my router to use this modem.



I was thinking I'd slap in the DNS numbers and it'd go. But I'm also a complete rube at this.


Can anyone point me in a useful direction - what obvious thing am I doing wrong here?


Enable IP extensions and disable NAT on the RTA1320,

Make sure the router and modem are on different subnets, ie 192.168.0.1 for the modem and 192.168.1.1 for the router, use the Slingshot DNS and you'll have created a half-bridge setup and will be set.

http://www.ben.geek.nz/2006/11/adsl-routing-solution-in-detail/

7 posts

Wannabe Geek


Reply # 679571 31-Aug-2012 08:34 Send private message

Hi Slinshot gurus

I am looking for some advice about my naked 30 plan and performance.
I am generaly happy with the service and performance of my naked plan however I am regurlalry pushing my 30gb cap and really need more data. I am considering the unlimited naked option however I am very concerned that I will lose my current good and failry constant performance of 10-12Mb/s down due to profile changes, traffic management or contention. I seem to remember reading that "unlimited" users have a different profile/traffic management settings to capped users and I would not be happy to reduce my current levels of performance. To me good constant reliable performance is more important than vast amounts of data.

Can Slingshot confirm if my performance will change in any way if I move to the unlimited naked plan.

Thanks 

370 posts

Ultimate Geek
+1 received by user: 10

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  Reply # 679627 31-Aug-2012 10:54 Send private message

jhaywood: Hi Slinshot gurus

I am looking for some advice about my naked 30 plan and performance.
I am generaly happy with the service and performance of my naked plan however I am regurlalry pushing my 30gb cap and really need more data. I am considering the unlimited naked option however I am very concerned that I will lose my current good and failry constant performance of 10-12Mb/s down due to profile changes, traffic management or contention. I seem to remember reading that "unlimited" users have a different profile/traffic management settings to capped users and I would not be happy to reduce my current levels of performance. To me good constant reliable performance is more important than vast amounts of data.

Can Slingshot confirm if my performance will change in any way if I move to the unlimited naked plan.

Thanks 


Its going to be very hard to tell you whats going to get hit and whats not, they would need to know in extreme detail to know whether it will be hit or not.

But I would suggest negotiating with them a roll back plan to the capped plan if everything goes south, I think someone here had negotiated that.




---------------------------------------------------------------
Nebukadnessar
ISP: Slingshot (250gb Rollover) - Better Network
Speed: 37/3 VDSL MSAN (tester)


33 posts

Geek
+1 received by user: 1


  Reply # 679661 31-Aug-2012 11:52 Send private message

insane:
Enable IP extensions and disable NAT on the RTA1320,

Make sure the router and modem are on different subnets, ie 192.168.0.1 for the modem and 192.168.1.1 for the router, use the Slingshot DNS and you'll have created a half-bridge setup and will be set.

http://www.ben.geek.nz/2006/11/adsl-routing-solution-in-detail/


That was perfect mate - just what I was looking for! Followed along and finally got it working at around 1am. I have the same hardware too - Linksys running DDWRT and same modem.

I have no idea how I'd sort this stuff without Geekzone - this is my go-to spot for everything ISP/internet related.

Thanks everybody :)

952 posts

Ultimate Geek
+1 received by user: 10


  Reply # 681601 5-Sep-2012 07:47 Send private message

Has the 200GB plan been dropped again? It doesn't seem to be mentioned on the website anymore.

I don't see it listed in either of the bundles or broadband only sections.

Also, rather worryingly, when I went to see if it was still listed on the change broadband plan page in the "My Account" section, the page didn't list any plans - it just said that my plan change request had been submitted (I haven't submitted a plan change request and don't want to.)




rm *

296 posts

Ultimate Geek
+1 received by user: 9


  Reply # 681603 5-Sep-2012 08:08 Send private message

Hi Guys

Wondering if someone from Slingshot could help me here.
My sons recently moved to Hamilton and decided to hook up to Slingshot for their broadband
as here at home the Slingshot connection has been very good.
I checked plans and found the exchange (Hamilton HNE) has been unbundled by Slingshot, pricing confirmed there address is
on the better network, they connected to the naked unlimited plan $90 a month.
The connection only took a couple of days, no issues there.
When I cheched the speed they are only getting 5Mps which I thought for the middle of HAmilton was a bit pathetic
I checked a bit and found that they seem to be hooked up to the exchange, which is good as they should be on the better network
but looking at the stats they are hooked up to Chrous gear.
Their attenuation is 38 and line speed is 8Mps.
Do you only get hooked up to Slingshot gear if you get a phone line?
They do not seem to be in a Chrous cabinet area according to the map.
Surely it must be cheaper for Slingshot to hook people up to their gear if hooked up to the exchange?




Now on Slingshot Better Network and it's better.

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952 posts

Ultimate Geek
+1 received by user: 10


  Reply # 681604 5-Sep-2012 08:24 Send private message

techmeister: Do you only get hooked up to Slingshot gear if you get a phone line?

Unless things have changed recently, yes.

The explanation that I was given a couple of years back is that the LLU gear doesn't have separate DSL/POTS ports (so to offer DSL-only would waste a voice port.) At the time it made sense, but I'm not so sure now that they use LLU to provide voice for some cabinetised lines.




rm *



845 posts

Ultimate Geek
+1 received by user: 31

Trusted
Slingshot

  Reply # 681646 5-Sep-2012 10:32 Send private message

techmeister: Hi Guys

Wondering if someone from Slingshot could help me here.
My sons recently moved to Hamilton and decided to hook up to Slingshot for their broadband
as here at home the Slingshot connection has been very good.
I checked plans and found the exchange (Hamilton HNE) has been unbundled by Slingshot, pricing confirmed there address is
on the better network, they connected to the naked unlimited plan $90 a month.
The connection only took a couple of days, no issues there.
When I cheched the speed they are only getting 5Mps which I thought for the middle of HAmilton was a bit pathetic
I checked a bit and found that they seem to be hooked up to the exchange, which is good as they should be on the better network
but looking at the stats they are hooked up to Chrous gear.
Their attenuation is 38 and line speed is 8Mps.
Do you only get hooked up to Slingshot gear if you get a phone line?
They do not seem to be in a Chrous cabinet area according to the map.
Surely it must be cheaper for Slingshot to hook people up to their gear if hooked up to the exchange?


Hi, 



Yes at this stage Naked broadband plans are only available on wholesaled equipment, sorry.

It is possible you would see a speed increase if connected to out network but cannot guarantee this either.

Thanks,
Ben






845 posts

Ultimate Geek
+1 received by user: 31

Trusted
Slingshot

  Reply # 681648 5-Sep-2012 10:34 Send private message

Detruire: Has the 200GB plan been dropped again? It doesn't seem to be mentioned on the website anymore.

I don't see it listed in either of the bundles or broadband only sections.

Also, rather worryingly, when I went to see if it was still listed on the change broadband plan page in the "My Account" section, the page didn't list any plans - it just said that my plan change request had been submitted (I haven't submitted a plan change request and don't want to.)


Hi, 

The new website is having some issues, 250GB plan is still available at this stage but seems like you would need to call to sort it out.

PM me your account number and I'll look into your plan change.

Cheers
Ben




13 posts

Geek
+1 received by user: 2


  Reply # 686677 16-Sep-2012 14:37 Send private message

Hi there

I have recently moved from King George Avenue in Epsom, to the Three Kings end of Mount Eden road. 

At my new Three Kings address I am getting horrible speeds:



This is a typical result. Neighbours on other ISPs are having no such problems. I am on the 50gb plan. What is going on? 

Thanks, Tony

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