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30 posts

Geek


Topic # 95317 30-Dec-2011 16:29 Send private message

signed up for naked dsl on 18 dec, physical line was connected on 28 Dec. the reason is I have already logged a job for this, and ss csr said some technician is looking into this. I don't understand why a simple authentication access is so hard to resolve.
to this stage I have had no calls or txt of when this will be resolved, all I got was a email saying my broadband is active. am not pleased with these at all. have had to keep buying mobile broadband data for these past 2 weeks.

not sure if any others are kept waiting like I am.

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1984 posts

Uber Geek
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  Reply # 562945 30-Dec-2011 17:28 Send private message

If you know it's an authentication issue then get them to reset your password and update your modem settings accordingly. Guess its bad luck you ended up with a csr who's not being paid to think.




30 posts

Geek


  Reply # 562994 30-Dec-2011 20:11 Send private message

got a reply back from one of the csr that I will get credit for a month, due to the unresolved issue with the radius server. still wish for some internet.

371 posts

Ultimate Geek
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  Reply # 563728 2-Jan-2012 13:09 Send private message

boykunk: got a reply back from one of the csr that I will get credit for a month, due to the unresolved issue with the radius server. still wish for some internet.


Himmmm what issue with the radius server?

It sounds like an account issue good to see that you got a months credit and I hope your issue is resolved soon.




---------------------------------------------------------------
Nebukadnessar
ISP: Slingshot (250gb Rollover) - Better Network
Speed: 37/3 VDSL MSAN (tester)




30 posts

Geek


  Reply # 563730 2-Jan-2012 13:15 Send private message

they didn't want to tell more about the issue. all they said was issue with radius server



30 posts

Geek


  Reply # 564825 5-Jan-2012 14:55 Send private message

Finally resolved after i ask for ETA for this issue.
Big THANK YOU although it could have smoother. 

371 posts

Ultimate Geek
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  Reply # 564975 5-Jan-2012 20:20 Send private message

boykunk: Finally resolved after i ask for ETA for this issue.
Big THANK YOU although it could have smoother. 


Hi There

That's a long time to get a simple account issue sorted out.
PM me your account and ill see if I can get something for you......

Thanks
Bevin




---------------------------------------------------------------
Nebukadnessar
ISP: Slingshot (250gb Rollover) - Better Network
Speed: 37/3 VDSL MSAN (tester)


371 posts

Ultimate Geek
+1 received by user: 10

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  Reply # 570336 18-Jan-2012 12:03 Send private message

As promised I've sorted this issue out, and added a credit to the account.

Thanks
Bevin




---------------------------------------------------------------
Nebukadnessar
ISP: Slingshot (250gb Rollover) - Better Network
Speed: 37/3 VDSL MSAN (tester)


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