Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.



30 posts

Geek


Topic # 95317 30-Dec-2011 16:29 Send private message

signed up for naked dsl on 18 dec, physical line was connected on 28 Dec. the reason is I have already logged a job for this, and ss csr said some technician is looking into this. I don't understand why a simple authentication access is so hard to resolve.
to this stage I have had no calls or txt of when this will be resolved, all I got was a email saying my broadband is active. am not pleased with these at all. have had to keep buying mobile broadband data for these past 2 weeks.

not sure if any others are kept waiting like I am.

Create new topic
2007 posts

Uber Geek
+1 received by user: 267

Trusted
Subscriber

  Reply # 562945 30-Dec-2011 17:28 Send private message

If you know it's an authentication issue then get them to reset your password and update your modem settings accordingly. Guess its bad luck you ended up with a csr who's not being paid to think.




30 posts

Geek


  Reply # 562994 30-Dec-2011 20:11 Send private message

got a reply back from one of the csr that I will get credit for a month, due to the unresolved issue with the radius server. still wish for some internet.

373 posts

Ultimate Geek
+1 received by user: 10

Trusted

  Reply # 563728 2-Jan-2012 13:09 Send private message

boykunk: got a reply back from one of the csr that I will get credit for a month, due to the unresolved issue with the radius server. still wish for some internet.


Himmmm what issue with the radius server?

It sounds like an account issue good to see that you got a months credit and I hope your issue is resolved soon.




---------------------------------------------------------------
Nebukadnessar
ISP: Slingshot (250gb Rollover) - Better Network
Speed: 37/3 VDSL MSAN (tester)




30 posts

Geek


  Reply # 563730 2-Jan-2012 13:15 Send private message

they didn't want to tell more about the issue. all they said was issue with radius server



30 posts

Geek


  Reply # 564825 5-Jan-2012 14:55 Send private message

Finally resolved after i ask for ETA for this issue.
Big THANK YOU although it could have smoother. 

373 posts

Ultimate Geek
+1 received by user: 10

Trusted

  Reply # 564975 5-Jan-2012 20:20 Send private message

boykunk: Finally resolved after i ask for ETA for this issue.
Big THANK YOU although it could have smoother. 


Hi There

That's a long time to get a simple account issue sorted out.
PM me your account and ill see if I can get something for you......

Thanks
Bevin




---------------------------------------------------------------
Nebukadnessar
ISP: Slingshot (250gb Rollover) - Better Network
Speed: 37/3 VDSL MSAN (tester)


373 posts

Ultimate Geek
+1 received by user: 10

Trusted

  Reply # 570336 18-Jan-2012 12:03 Send private message

As promised I've sorted this issue out, and added a credit to the account.

Thanks
Bevin




---------------------------------------------------------------
Nebukadnessar
ISP: Slingshot (250gb Rollover) - Better Network
Speed: 37/3 VDSL MSAN (tester)


Create new topic




Twitter »
Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





Trending now »

Hot discussions in our forums right now:

Who Audits IRD?
Created by gundar, last reply by joker97 on 22-Oct-2014 14:10 (16 replies)
Pages... 2


American legal jurisdiction in New Zealand
Created by ajobbins, last reply by gzt on 21-Oct-2014 14:58 (30 replies)
Pages... 2


Another Trade Me competitor: SellShed
Created by freitasm, last reply by SellShed on 22-Oct-2014 11:54 (42 replies)
Pages... 2 3


Spark Socialiser
Created by freitasm, last reply by old3eyes on 22-Oct-2014 10:37 (26 replies)
Pages... 2


Overcharged by Slingshot for months - warning to existing customers
Created by dusty42, last reply by richms on 21-Oct-2014 19:15 (27 replies)
Pages... 2


Snap have failed our company!
Created by dafman, last reply by toejam316 on 22-Oct-2014 13:03 (25 replies)
Pages... 2


22nd Only: PB Tech BROTHER HL1110 Mono laser Printer $15 shipped(after $30 cashback)
Created by loceff13, last reply by Andib on 22-Oct-2014 14:13 (11 replies)

Just bought a TiVo online. No wireless adaptor. Will a standard one work? Or do I need the TiVo one ?
Created by Limerick, last reply by graemeh on 20-Oct-2014 16:03 (11 replies)


Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.