Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.



252 posts

Ultimate Geek
+1 received by user: 5


Topic # 97204 13-Feb-2012 20:10 Send private message

Hi, a few days ago we recieved an email from Slingshot saying an "Automatic upgrade has been completed" I thought to myself oh great our connection will be improved, and maybe it will be better. WRONG! It has given us nothing but problems.

For a start, I don't think we even got an email explaining what would be changed. it has completely overwritten our previous voicemail setup, that we used for about 7 years and not had the slightest problem with. We got that setup when we were still on Telecom and when we changed over to Slingshot, that service was just carried over and we were happy with it like that.

The New Voicemail prompting menu, is too slow and that really needs to be changed, and access numbers have been changed and It's vert confusing. Also, the Caller ID suprisingly I don't mind the way it is now, although it was simplier to understand the numbers before the change.

The biggest problem is I have have a habbit when somone doesn't answer I phone them back, untill they do. But With Slingshot, I have to push the end, and talk button more than once because when I do it first go quite often the call hasn't disconnected or if it is an engaged tone and I push end, then talk again then I still get the engaged tone.

I have to keep phone on end for a few seconds before I can push talk again, a total annoyance. Internet on the otherhand has been fantastic, and I love my speeds. It's just the telephone changes that I'm grumbling about. Possible to get original configuration back, as I really hate the changes.

Thanks

Create new topic
842 posts

Ultimate Geek
+1 received by user: 30

Trusted
Slingshot

  Reply # 581195 14-Feb-2012 08:21 Send private message

Hi,

The network you are on now is an LLU network so you are connected to an MSAN and your homeline is now a SIP line.

This gives you the Easyphone features free (VM, CLID etc) but the side effects you mention are fairly normal.

After every call the line resets which can take a few seconds etc, CLID shows as international so yes can be more difficult to read at a glance too.

Might i ask what brand of phone you are using?

In any case, We can "roll you back" to the wholesale network you were on, this normally is more expensive tho (Would depend on the account and whether your price dropped when we changed you etc)

If you PM me your details ill get it underway or answer any further questions you have.

Thanks,
Joe.






252 posts

Ultimate Geek
+1 received by user: 5


  Reply # 581275 14-Feb-2012 12:47 Send private message

Slingshot: Hi,

The network you are on now is an LLU network so you are connected to an MSAN and your homeline is now a SIP line.

This gives you the Easyphone features free (VM, CLID etc) but the side effects you mention are fairly normal.

After every call the line resets which can take a few seconds etc, CLID shows as international so yes can be more difficult to read at a glance too.

Might i ask what brand of phone you are using?

In any case, We can "roll you back" to the wholesale network you were on, this normally is more expensive tho (Would depend on the account and whether your price dropped when we changed you etc)

If you PM me your details ill get it underway or answer any further questions you have.

Thanks,
Joe.


Hi there Joe.

Yes please we would love to be rolled back. Regarding the plan, we took out a AYCE plan when telecom Big time shut it's doors about a year or so ago. So our home line is with Slingshot too. Regarding price changes, I'm not too sure about that, but when I checked the emails regarding the recent upgrade there was nothing mentioning price changes. But we may have had our price changed a few months ago. How would I contact you on PM, as I have never used Geekzone PM before.

Thanks

842 posts

Ultimate Geek
+1 received by user: 30

Trusted
Slingshot

  Reply # 581283 14-Feb-2012 12:58 Send private message

Hi,

I have sent you a PM so you can just reply,

You should be able to see it via the Messages link at the top of this page,

Thanks,
Joe.    




2942 posts

Uber Geek
+1 received by user: 154

Trusted
Subscriber

  Reply # 581323 14-Feb-2012 13:48 Send private message

TBH you will probably be better using their LLU service and SIP rather than the old (literally) 1970s era Telecom phone exchanges. You probably just need to tweak it to your desire.

Also having the phone number in international format is very common now. More and more material I get like business cards etc. all have the +64 9 or +64 21 etc.





Create new topic




Twitter »
Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:




News »

Trending now »
Hot discussions in our forums right now:

Does acupuncture work?
Created by timmmay, last reply by geekiegeek on 30-Jul-2014 13:48 (27 replies)
Pages... 2


New Mobile plans coming?
Created by nunasdream, last reply by Quibbler on 30-Jul-2014 23:10 (24 replies)
Pages... 2


2 x PS4s to give away. Geekzone members only.
Created by BigPipeNZ, last reply by rphenix on 30-Jul-2014 23:18 (66 replies)
Pages... 3 4 5


2010 Honda Jazz, Suzuki Swift - which has higher maintenance cost?
Created by joker97, last reply by joker97 on 30-Jul-2014 17:40 (65 replies)
Pages... 3 4 5


Checking UHF aerial is working
Created by OnceBitten, last reply by B1GGLZ on 28-Jul-2014 21:49 (21 replies)
Pages... 2


VF, why you lie to me?
Created by kenkeniff, last reply by MadEngineer on 30-Jul-2014 22:05 (55 replies)
Pages... 2 3 4


Hierarchy of a mistake: Gerry Brownlee
Created by joker97, last reply by DonGould on 29-Jul-2014 21:57 (93 replies)
Pages... 5 6 7


"keyless" keys - questions
Created by joker97, last reply by MadEngineer on 30-Jul-2014 22:02 (35 replies)
Pages... 2 3



Geekzone Live »
Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.