I think it would be fair to say I've been having some issues lately regarding the provisioning of internet services.
I live within a military camp in Wellington and have had a reliable internet connection for the past five years. When Telecom ended its Go Large plan a couple of years ago I shopped around and moved to Slingshot. I was happy, until now. I should add that it can sometimes be a struggle to get ISPs to locate us within a military camp but Telecom never seem to have a problem.
Late last December Slingshot identified that another ISP (Telecom?) was attempting to use my line to complete a new connection for another (unknown) individual who had recently moved into the same accommodation area. After some discussion Slingshot assured me that they would not let that happen and would inform the other ISP to leave my connection alone. I went to Christmas happy in the knowledge that my internet connection was safe
In early January my internet stopped. I had no connection to the exchange, not even a tone on the phone. So after an excruciating wait for a Slingshot CSR I attempted to get some technical help. After painfully convincing various CSRs that my modem worked it was concluded the aforementioned ISP had taken my connection and provisioned it to someone else anyway. This took a full month.
After another two weeks of waiting for Slingshot to get Chorus into the game another plan of attack was decided. Slingshot will force a new connection. Apparently Chorus can't locate my exchange details. This was Saturday.
Last week I spoke to two Chorus installers making connections for other new customers within the camp. They confirm that Slingshot are talking out of a hole. I am getting very angry
Last night Slingshot send me an e-mail informing me that my exchange has no free ports and that I need to wait for another customer to disconnect or the exchange to be upgraded. Attempting to use another ISP will make no difference.
Could somebody please explain how another ISP can just take my connection and also how Slingshot are incompetent enough to let them. Could they also explain how Slingshot can't just explain the situation to Telecom and take back the line and re-connect me. Why should I loose my internet connection through Slingshots gross inability to conduct themselves professionally.