Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.
Buying anything on Amazon? Please use the Geekzone Amazon aff link.


View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 


23 posts

Geek
+1 received by user: 16


  Reply # 582284 16-Feb-2012 11:40 Send private message

I think that ISPs in NZ are pretty much all the same - hopeless. Whilst X person may rate Telecom or Vodafone Y person might have had a terrible experience with them. When I was with Telecom prior to Slingshot they were fine. Then they cancelled their AYCE plan and their alternatives were insulting. Of course things change over time and overall NZ is slowly getting better Internet. Living in an Army camp makes simple things like changing ISP time consuming and frustrating so I try to avoid it if at all possible.

While I love this country we really are backwards about a lot of things. It seems that everybody is just out to rip everyone else off - service be damned. So while my rant was about Slingshot it could just as easily be about any other ISP.

k14

309 posts

Ultimate Geek
+1 received by user: 15


  Reply # 582298 16-Feb-2012 12:12 Send private message

RSK: I appreciate your reply and the fact that you have been able to compare services. However, this has been an endless problem I have found with slingshot when calling on my brother's behalf regardless of known issues the wait time still sems to be extremely long (by this i mean at least 30mins) i shifted my services as i found telecom responsive and yes when there are known outages i am left waiting however it is usually around 15min mark.

I honestly think that if you guys had more staff on deck, that may reduce wait times.

I have had to call them probably 7-10 times since I have become a customer in December and I think the longest I have had to wait is about 10 mins. That is acceptable and in this day and age is par for the course with any utilities company. Of course we all would like to have the call answered instantly but I doubt we'd all like to pay double we currently pay so they could have twice the staff in their call centres. Even though I have been stuffed around by the processes Slingshot has in place, I have been quite impressed by their customer service and the friendly people on the other end of the phone. But if they had the processes right in the first place I probably wouldn't have had to call them at all in the first place!!

381 posts

Ultimate Geek
+1 received by user: 12

Trusted

  Reply # 582378 16-Feb-2012 14:17 Send private message

RSK: I appreciate your reply and the fact that you have been able to compare services. However, this has been an endless problem I have found with slingshot when calling on my brother's behalf regardless of known issues the wait time still sems to be extremely long (by this i mean at least 30mins) i shifted my services as i found telecom responsive and yes when there are known outages i am left waiting however it is usually around 15min mark.

I honestly think that if you guys had more staff on deck, that may reduce wait times.


The difference between us and Telecom is our helpdesk is only in NZ most of telecoms call centers were labour is cheep.

However its not as simple as hire more people...




---------------------------------------------------------------
Nebukadnessar
ISP: Slingshot Unlimited
Speed: 37/3 VDSL MSAN (tester)


RSK

16 posts

Geek


  Reply # 582381 16-Feb-2012 14:28 Send private message

Thanks Joe and Bevin, as mentioned i was just adding my 2 cents. However, I do appreciate everyones feedback and agree with TheMantis that most companies these days are the same in NZ after all I have worked for 4 telcos in the last 6 years.

Are you able to advise why the csr said that my brother would have to pay for a new connection in order to move his naked connection and also renew his contract with no added value?

890 posts

Ultimate Geek
+1 received by user: 37

Trusted
Slingshot

  Reply # 582387 16-Feb-2012 14:41 Send private message

Hi RSK,

That sounds like incorrect infomation to me.

If he is moving one Active NDSL connection to another address then all he would be charged is the NDSL move fee ($80) which i will be happy to credit back due to the incorrect infomation given.

Contract would not change.

Thanks,
Joe.




RSK

16 posts

Geek


  Reply # 582389 16-Feb-2012 14:45 Send private message

thats awesome, thanks Joe. I'll let him know who to get in contact with.
well i have to say you guys have certainly changed my perception about slingshot. thanks:)

890 posts

Ultimate Geek
+1 received by user: 37

Trusted
Slingshot

  Reply # 582395 16-Feb-2012 15:00 Send private message

Hi,

Cool as, Glad to hear,

He can PM me on here if he uses it or tell anyone in the call cantre that Joe M has approved this.

Cheers,
Joe.
   




1 | 2 
View this topic in a long page with up to 500 replies per page Create new topic




Twitter »
Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





Trending now »

Hot discussions in our forums right now:

My un-consented UFB install
Created by thurthur, last reply by starcub on 27-Nov-2014 21:22 (42 replies)
Pages... 2 3


Gigatown winner town and plans
Created by freitasm, last reply by mdooher on 27-Nov-2014 16:28 (75 replies)
Pages... 3 4 5


Click Monday Deals
Created by mrtoken, last reply by Krishant007 on 24-Nov-2014 17:11 (25 replies)
Pages... 2


Gull Employment Dispute.
Created by networkn, last reply by dafman on 27-Nov-2014 14:00 (145 replies)
Pages... 8 9 10


The Warehouse pulling R18 games and DVD's
Created by semigeek, last reply by Geektastic on 27-Nov-2014 18:32 (64 replies)
Pages... 3 4 5


Spark Fibre Modem with Gigabit Ethernet
Created by Rudder, last reply by plambrechtsen on 27-Nov-2014 11:21 (13 replies)

This is the end ...
Created by joker97, last reply by JWR on 27-Nov-2014 21:18 (12 replies)

HP Stream 7 arrives
Created by gnfb, last reply by loceff13 on 27-Nov-2014 14:38 (24 replies)
Pages... 2



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.