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21 posts

Geek


  Reply # 585827 23-Feb-2012 17:27 Send private message

coolbest: This has been my biggest problem - I can't get though to the Helpdesk on 0800 892000. During the whole day today I've only managed to get through once and hear the "If you are having problems - please restart your modem" message, then main menu - and after selecting technical help - just silence. I've tried about 20 other times today - and all of these resulted in busy dial tone (I've tried from both of my cellphones, landline and skype)...

No reply to my email from this morning either...

Is there alternative number that I can try? 

Thanks,
Nick 


Hi

I don't work for slingshot but they have a few extra lines from 0800 89 2000 to 6000 just try lines 3000 4000 5000 6000 I got through on 0800 89 6000 and asked for tech support

373 posts

Ultimate Geek
+1 received by user: 10

Trusted

  Reply # 585861 23-Feb-2012 18:04 Send private message

Hi All

I just realised due to power failure the MP3 players have stopped playing ill head over and start them back up lol.....
The help desk is working its just there's no on-hold music.

Thanks
Bevin




---------------------------------------------------------------
Nebukadnessar
ISP: Slingshot (250gb Rollover) - Better Network
Speed: 37/3 VDSL MSAN (tester)




654 posts

Ultimate Geek
+1 received by user: 20

Trusted

  Reply # 585864 23-Feb-2012 18:07

Nebbie: Hi All

I just realised due to power failure the MP3 players have stopped playing ill head over and start them back up lol.....
The help desk is working its just there's no on-hold music.

Thanks
Bevin


That's hilarious.

373 posts

Ultimate Geek
+1 received by user: 10

Trusted

  Reply # 585909 23-Feb-2012 19:03 Send private message

Nebbie: Hi All

I just realised due to power failure the MP3 players have stopped playing ill head over and start them back up lol.....
The help desk is working its just there's no on-hold music.

Thanks
Bevin


Fixed, One was still going so 30 calls hand old music however not sure if that was a outbound only trunk lol




---------------------------------------------------------------
Nebukadnessar
ISP: Slingshot (250gb Rollover) - Better Network
Speed: 37/3 VDSL MSAN (tester)


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