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280 posts

Ultimate Geek
+1 received by user: 8


Topic # 98116 24-Feb-2012 09:32 Send private message

Hi, would somone please be able sort this out? I'll be as clear as possible. We are with Slingshot.


1.We got upgraded to Slingshot's new service, overwriting our existing configuration that we were more than happy with.

2.I posted a message on Geekzone, under the Slingshot forum saying we weren't happy with the new upgrade, and I requested to be rolled back, Joe (Rep from Slingshot) Replied to me, and I provided him with account details, and then we got emailed a date for 20th when our services "would" be ready again.


3.Evening of the 19th arrives (Sunday) We try to make a phone call, only to find that our phone line has been disconnected, and we get a disconnected tone everytime we pick up the phone, ADSL is still working at this point. 

   4. On the morning on the 20th I messaged the Slingshot rep again and, he said that there had been a delay on getting our line up and running. (Yeah, they delay us, and leave us with a half working line) and  we would have our phone back later today That Never happened. He also told each day later, that Chrous said they would do it today it just didn't happen.

5.About 1pm on the 23rd, we found our broadband had been shut off, and just wouldn't connect. I messaged Slingshot again, and said that that it could have been becuase of the massive outage they had a day before. I said it wasn't, because I was at my neighbours house, and they also use slingshot, and all is fine here. He then said that Chorus shouldn't have disconnected our Broadband, and the phoneline upgrade showed complete. I checked the phoneline and it wasn't complete. Still the same disconnected/engaged tone. The slingshot rep then put through another repair request, Slingshot website say that that will be done on the 27th, that I am having doubt about. Who is to say they will just do half work again.  Is there any way to get chrous to fix this sooner, as having to wait till the 27th isn't fair, as it's not our fault really, they were supposed to finish work on the 20th, and we have been without a phone since the 19th. Thanks    


Btw, I am getting help from this issue already via my PM function, but I feel our services might be reconencted faster, if people are aware about it.   

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855 posts

Ultimate Geek
+1 received by user: 31

Trusted
Slingshot

  Reply # 586121 24-Feb-2012 09:46 Send private message

Hey Paul,

Slingshot are doing everything we can to get this connected ASAP,

It has been escalated to myself and our Service Delivery Manager but unfortunately we are reliant on Wholesale to do the work.

As you know it is currently booked for the 27th, I have advised wholesale that this needs to be done sooner but its really their call at the end of the day.

Hopefully they come back and do the work sooner.

As mentioned, that is for the Broadband only, The homeline (As far as they are conserned) is connected, and a Failed Install needs to be logged for it, I logged one and it was rejected do to the open service order on the broadband so we need to wait until the broadband is completed before we can have the homeline fixed.

I felt that the Broadband was more important to you so have left it this way as the only other option is to cancel the broadband request, fix the homeline THEN request broadband again.

Cheers,
Joe.






280 posts

Ultimate Geek
+1 received by user: 8


  Reply # 586126 24-Feb-2012 10:00 Send private message

Slingshot: Hey Paul,

Slingshot are doing everything we can to get this connected ASAP,

It has been escalated to myself and our Service Delivery Manager but unfortunately we are reliant on Wholesale to do the work.

As you know it is currently booked for the 27th, I have advised wholesale that this needs to be done sooner but its really their call at the end of the day.

Hopefully they come back and do the work sooner.

As mentioned, that is for the Broadband only, The homeline (As far as they are conserned) is connected, and a Failed Install needs to be logged for it, I logged one and it was rejected do to the open service order on the broadband so we need to wait until the broadband is completed before we can have the homeline fixed.

I felt that the Broadband was more important to you so have left it this way as the only other option is to cancel the broadband request, fix the homeline THEN request broadband again.

Cheers,
Joe.



Hi,


I don't see how they could have flagged the phoneline as complete. It's nowhere near it. When I ring it, it still rings when you dial the number, but not on the actual phone. 


Is there a possibility for a techie to come over to our place from Chorus to check it out? I think maybe if one did have to come round, maybe they'd see it's not working and the install is not "Complete" and then do it properly?

What would the fee be if it is possible?

Thanks      
          

855 posts

Ultimate Geek
+1 received by user: 31

Trusted
Slingshot

  Reply # 586127 24-Feb-2012 10:02 Send private message

Hi,

That is what the Failed install is, An order for a tech to go and fix the incorrectly completed homeline,
This will be done as soon as the Broadband is working,

Cheers,
Joe.   




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