I would like to share my experience with Slingshot.
I am rejoining slingshot at the moment with NAKED DSL Plan. Two weeks ago, Slingshot texted me saying my network was setup but it was Actually NOT setup properly!
They cut the line already but my slingshot account is not provisioned !!!!
therefore I had 3 day outage without home broadband!
3 days later, I got connected on broadband....
but my italk was still not setup yet and my home phone number was not port to italk yet.
Luckily that I still had phone connection with my previous provider.
Then yesterday (Friday), I emailed the slingshot resolution coordinator about my italk setup. He told me that it was setup but he forgot to let me know. He confirmed my italk had been setup. so I was trying last night (the whole night) to make my voip working.
I was so happy that I managed to register my italk account on VOIP MODEM.
and I ONLY have one issue this time.
I can receive incoming calls but always getting busy tone while making outbound calls. Then I decided to call Technical help this morning.
first call (waiting 40 minutes)
They told me the issue is my VOIP modem as they could log onto my italk account and everything is OK.
it is a valid reason and I believed it was the issue of my VOIP modem and I have to replace it.
To make sure if it is related to my voip modem, I used X-lite 4 (softphone) to log onto my account as well.
Here is the results I found out
on Slingshot network, it took the softphone 30 -35 seconds to make an outbound calls. That is the reason why using my VOIP modem I am getting busy tone, as my voip modem cant wait that long.
Then I log onto Italk using other network ( what I do is I broadcast my 3G network connection).
Using the same PC, same softphone client, same account, Italk is working beautifully, when I make outbound calls, it immediately dial out!
so the issue is, italk is not working well in my slingshot network!!!!
then I call the Technical support again (waiting 2 hours) and Slingshot said it was normal to take 30 seconds for the call routing. and I even managed to ask that call centre agent to log onto my softphone for me at his end, and he said it took him 30 seconds as well. so he cant not help me as this is what it is!!!!
and he doesnt have test account to see if this issue on other accounts as well.
Italk is working better on other network but not on slingshot its own?
now. I am making another technical calls and waiting about 2 hours now, hopefully I got different answer this time.
(Story To be continue)