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65 posts

Master Geek


  Reply # 593921 12-Mar-2012 09:49 Send private message

HI Guys.

Below is the email sent by Joe.

Are you guys expericing such long PDD ( more than 30 seconds) on your italk account?

so everytime you make a call, you have to wait 30 seconds?
even I just want to make a call less than 10 seconds?

Tongue Out

Bill







-----------------------

Hi,

 

35 seconds PDD is not uncommon, nor is it a fault. It can take up to 60 seconds for a call route to complete.

 

I tested from the same network as Chaz so can confirm that it is not an issue with, Your or his line/connection or anything.

 

As far as we are concerned 35 seconds for a PDD is not an issue, it is solely the way the network works and noting can be done to change this.

 

The PDD will vary depending on who and where you call as well as many other things. If it gets over 60 seconds consistently to local numbers then there could be an issue but at this stage everything is ok.

 

Thanks,
Joe.

-----------------------------------

861 posts

Ultimate Geek
+1 received by user: 8

Trusted
Subscriber

  Reply # 593927 12-Mar-2012 10:10 Send private message

liuyanbiao: HI Guys.

Below is the email sent by Joe.

-----------------------

Hi,

 

35 seconds PDD is not uncommon, nor is it a fault. It can take up to 60 seconds for a call route to complete.

 

I tested from the same network as Chaz so can confirm that it is not an issue with, Your or his line/connection or anything.

 

As far as we are concerned 35 seconds for a PDD is not an issue, it is solely the way the network works and noting can be done to change this.

 

The PDD will vary depending on who and where you call as well as many other things. If it gets over 60 seconds consistently to local numbers then there could be an issue but at this stage everything is ok.

 

Thanks,
Joe.

-----------------------------------


Seriously, I would class that as an extreme fault.

Even my cellphone doesn't take that long.
Neither does my auto dialers with Callplus or my Sip trunks with WxC, Kordia, 2talk, Mynetfone and Faktortel.
That sounds like a big cop out to me.

Very Very suprised with this outcome.




Hmmmm

842 posts

Ultimate Geek
+1 received by user: 30

Trusted
Slingshot

  Reply # 593930 12-Mar-2012 10:15 Send private message

Hi,

Some of the calls on this line are connecting in as little as 69ms PDD.

As also mentioned in email, I am looking at other options in regard to routing to improve this performance.

Thanks,
Joe.






65 posts

Master Geek


Reply # 594490 13-Mar-2012 10:24 Send private message

Problem Finally been fixed!


what I did is.

I change another modem.

on the softphone, the waiting time has reduece to 5 to 10 seconds.

and mostly importantly, I can use my normal phone as well.


thanks Joe



439 posts

Ultimate Geek
+1 received by user: 46


  Reply # 594546 13-Mar-2012 13:17 Send private message

Yet again. Noob user blames ISP when its their own equipment at fault.   Tongue Out




We need a new story in the networking world. This one is getting stale.  Smile     




NZ / AU Battlefield 4 Gaming Community
http://www.sonsofvalour.net/forums/forum.php

69 posts

Master Geek

Trusted

  Reply # 594552 13-Mar-2012 13:29 Send private message

Bill - any chance you can change the name of this thread now...?




ScottP

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