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8 posts

Wannabe Geek


Topic # 99045 11-Mar-2012 19:59 Send private message

Hello
I have switched my broadband from telecom to slingshot couple of weeks ago, but downloading speed seems to be not correct as a non-unlimited plan.

Weird thing is that I get 12Mbps from Internode host on speedtest.net but limited to 1.5~2Mbps from any other hosts (eg. worldxchange, vodafone). In short, speed is capped to around 100 ~ 200KB/s on most of websites.

I cannot watch any HD trailers (480p, 720p) on apple website and loading vids on youtube even slow like turtle.
After a long conversation with a guy at slingshot just couple of mins ago, I sent him tracert and ping results on couple of websites as requested, but I am not sure whether this will fix the problem.

Can anyone suggests the solution for this issue?? or anyone having similar issues like me?

thanks

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  Reply # 593772 11-Mar-2012 21:55 Send private message

So you're now paying less per month and getting less speed, am I missing the problem here ?


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Vodafone NZ

Reply # 593773 11-Mar-2012 22:04 Send private message

johnr: So you wanted Full speed internet with no traffic shaping?? You will have to dig deeper into the wallet

Suggestion go back to your old ISP that speed worked well on




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Uber Geek
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  Reply # 593775 11-Mar-2012 22:06 Send private message

these threads will never end. :(





23 posts

Geek


  Reply # 593788 11-Mar-2012 22:38 Send private message

amihere: Hello
I have switched my broadband from telecom to slingshot couple of weeks ago, but downloading speed seems to be not correct as a non-unlimited plan.

Weird thing is that I get 12Mbps from Internode host on speedtest.net but limited to 1.5~2Mbps from any other hosts (eg. worldxchange, vodafone). In short, speed is capped to around 100 ~ 200KB/s on most of websites.

I cannot watch any HD trailers (480p, 720p) on apple website and loading vids on youtube even slow like turtle.
After a long conversation with a guy at slingshot just couple of mins ago, I sent him tracert and ping results on couple of websites as requested, but I am not sure whether this will fix the problem.

Can anyone suggests the solution for this issue?? or anyone having similar issues like me?

thanks


What is your ping to modem, DNS, tracert to national and international like?



8 posts

Wannabe Geek


  Reply # 593791 11-Mar-2012 22:54 Send private message

johnr: So you wanted Full speed internet with no traffic shaping?? You will have to dig deeper into the wallet

Suggestion go back to your old ISP that speed worked well on


Okay i did not know that slingshot does shape traffic?
How shouldve consumers know for each of ISPs how they manage their traffic if they do not specifically say so on their website? And I never seen any ISPs shape traffics on HTTPS for limited data plans.

The speed is 84.98KB/s anyways

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  Reply # 593796 11-Mar-2012 22:58 Send private message

I am sure traffic shaping is covered in the terms and conditions for AYCE

John






8 posts

Wannabe Geek


  Reply # 593798 11-Mar-2012 23:00 Send private message

johnr: I am sure traffic shaping is covered in the terms and conditions for AYCE

John


I maybe wasnt clear but I am on 100GB plan not AYCE

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  Reply # 593813 11-Mar-2012 23:07 Send private message

amihere:
johnr: I am sure traffic shaping is covered in the terms and conditions for AYCE

John


I maybe wasnt clear but I am on 100GB plan not AYCE


Well that changes things then you should expect similar speeds not the same




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  Reply # 593872 12-Mar-2012 08:32 Send private message

Hi amihere,

It is likely that the fault you raised with our Tech team will get this resolved but if you can PM me your account number ill pull the ticket now and make sure it is done ASAP.

Thanks,
Joe.




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  Reply # 593980 12-Mar-2012 10:49 Send private message

johnr:
amihere:
johnr: I am sure traffic shaping is covered in the terms and conditions for AYCE

John


I maybe wasnt clear but I am on 100GB plan not AYCE


Well that changes things then you should expect similar speeds not the same


I believe AYCE users are in their own bandwidth pool separate from capped plans but active traffic management is still applied to all plans on Slingshot.

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  Reply # 593982 12-Mar-2012 10:52 Send private message

amihere: 

Weird thing is that I get 12Mbps from Internode host on speedtest.net but limited to 1.5~2Mbps from any other hosts (eg. worldxchange, vodafone). In short, speed is capped to around 100 ~ 200KB/s on most of websites.

I cannot watch any HD trailers (480p, 720p) on apple website and loading vids on youtube even slow like turtle.



Slingshot seem to a have problem with access/speed from akamai recently, it was mentioned in some other threads here or on gpforums. I think they are already working on it.

The San Jose Internode speedtest server seems to have some odd behaviour from different ISP's try some of the LA servers or the other San Jose server (SmugMug).



8 posts

Wannabe Geek


  Reply # 594313 12-Mar-2012 20:35 Send private message

Slingshot: Hi amihere,

It is likely that the fault you raised with our Tech team will get this resolved but if you can PM me your account number ill pull the ticket now and make sure it is done ASAP.

Thanks,
Joe.


Hi Joe

I just sent the message to you

thanks for your help



8 posts

Wannabe Geek


  Reply # 594320 12-Mar-2012 20:44 Send private message

Ragnor:
amihere: 

Weird thing is that I get 12Mbps from Internode host on speedtest.net but limited to 1.5~2Mbps from any other hosts (eg. worldxchange, vodafone). In short, speed is capped to around 100 ~ 200KB/s on most of websites.

I cannot watch any HD trailers (480p, 720p) on apple website and loading vids on youtube even slow like turtle.



Slingshot seem to a have problem with access/speed from akamai recently, it was mentioned in some other threads here or on gpforums. I think they are already working on it.

The San Jose Internode speedtest server seems to have some odd behaviour from different ISP's try some of the LA servers or the other San Jose server (SmugMug).



I got these results





Also various NZ servers (Citylink also gives 12Mbps did not know that!)
Ping are also bit high though IMO

Internode

WorldxChange


vodafone

Wooshwireless

Snap

Citylink

Enternetonline


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  Reply # 594348 12-Mar-2012 21:47 Send private message

Sadly running speedtests to sites like speedtest.net these days is rather irrelevant as many ISPs simply have rules/flavors in places which prioritise speed-test traffic.

Need to take actual real-world usage as the only true benchmark.


BDFL
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  Reply # 594352 12-Mar-2012 21:58 Send private message

Sad seeing how many people failed to read the OP and jumped to conclusions (the first replies).

Let's see how this is solved.




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