Slingshot broadband slow speed need HELP

Forums › Slingshot and CallPlus › Slingshot broadband slow speed need HELP

amihere

8 posts

Wannabe Geek

Topic # 99045 11-Mar-2012 19:59
Hello I have switched my broadband from telecom to slingshot couple of weeks ago, but downloading speed seems to be not correct as a non-unlimited plan. Weird thing is that I get 12Mbps from Internode host on speedtest.net but limited to 1.5~2Mbps from any other hosts (eg. worldxchange, vodafone). In short, speed is capped to around 100 ~ 200KB/s on most of websites. I cannot watch any HD trailers (480p, 720p) on apple website and loading vids on youtube even slow like turtle. After a long conversation with a guy at slingshot just couple of mins ago, I sent him tracert and ping results on couple of websites as requested, but I am not sure whether this will fix the problem. Can anyone suggests the solution for this issue?? or anyone having similar issues like me? thanks

1 | 2

1278 posts

Uber Geek

Trusted

Reply # 593772 11-Mar-2012 21:55
So you're now paying less per month and getting less speed, am I missing the problem here ?

johnr

13314 posts

Uber Geek

Trusted

Vodafone NZ

Subscriber

Reply # 593773 11-Mar-2012 22:04
johnr: So you wanted Full speed internet with no traffic shaping?? You will have to dig deeper into the wallet Suggestion go back to your old ISP that speed worked well on Systems Engineer Vodafone NZ http://forum.vodafone.co.nz

l43a2

803 posts

Ultimate Geek

Reply # 593775 11-Mar-2012 22:06
these threads will never end. :(

Truchu

23 posts

Geek

Reply # 593788 11-Mar-2012 22:38
amihere: Hello I have switched my broadband from telecom to slingshot couple of weeks ago, but downloading speed seems to be not correct as a non-unlimited plan. Weird thing is that I get 12Mbps from Internode host on speedtest.net but limited to 1.5~2Mbps from any other hosts (eg. worldxchange, vodafone). In short, speed is capped to around 100 ~ 200KB/s on most of websites. I cannot watch any HD trailers (480p, 720p) on apple website and loading vids on youtube even slow like turtle. After a long conversation with a guy at slingshot just couple of mins ago, I sent him tracert and ping results on couple of websites as requested, but I am not sure whether this will fix the problem. Can anyone suggests the solution for this issue?? or anyone having similar issues like me? thanks What is your ping to modem, DNS, tracert to national and international like?

amihere

8 posts

Wannabe Geek

Reply # 593791 11-Mar-2012 22:54
johnr: So you wanted Full speed internet with no traffic shaping?? You will have to dig deeper into the wallet Suggestion go back to your old ISP that speed worked well on Okay i did not know that slingshot does shape traffic? How shouldve consumers know for each of ISPs how they manage their traffic if they do not specifically say so on their website? And I never seen any ISPs shape traffics on HTTPS for limited data plans. The speed is 84.98KB/s anyways

johnr

13314 posts

Uber Geek

Trusted

Vodafone NZ

Subscriber

Reply # 593796 11-Mar-2012 22:58
I am sure traffic shaping is covered in the terms and conditions for AYCE John Systems Engineer Vodafone NZ http://forum.vodafone.co.nz

amihere

8 posts

Wannabe Geek

Reply # 593798 11-Mar-2012 23:00
johnr: I am sure traffic shaping is covered in the terms and conditions for AYCE John I maybe wasnt clear but I am on 100GB plan not AYCE

johnr

13314 posts

Uber Geek

Trusted

Vodafone NZ

Subscriber

Reply # 593813 11-Mar-2012 23:07
amihere: johnr: I am sure traffic shaping is covered in the terms and conditions for AYCE John I maybe wasnt clear but I am on 100GB plan not AYCE Well that changes things then you should expect similar speeds not the same Systems Engineer Vodafone NZ http://forum.vodafone.co.nz

Slingshot

718 posts

Ultimate Geek

Trusted

Slingshot

Reply # 593872 12-Mar-2012 08:32
Hi amihere, It is likely that the fault you raised with our Tech team will get this resolved but if you can PM me your account number ill pull the ticket now and make sure it is done ASAP. Thanks, Joe. www.slingshot.co.nz www.twitter.com/SlingshotNZ forums.slingshot.co.nz https://www.facebook.com/SlingshotNZ

Ragnor

6895 posts

Uber Geek

Trusted

Subscriber

Reply # 593980 12-Mar-2012 10:49
johnr: amihere: johnr: I am sure traffic shaping is covered in the terms and conditions for AYCE John I maybe wasnt clear but I am on 100GB plan not AYCE Well that changes things then you should expect similar speeds not the same I believe AYCE users are in their own bandwidth pool separate from capped plans but active traffic management is still applied to all plans on Slingshot.

Ragnor

6895 posts

Uber Geek

Trusted

Subscriber

Reply # 593982 12-Mar-2012 10:52
amihere: Weird thing is that I get 12Mbps from Internode host on speedtest.net but limited to 1.5~2Mbps from any other hosts (eg. worldxchange, vodafone). In short, speed is capped to around 100 ~ 200KB/s on most of websites. I cannot watch any HD trailers (480p, 720p) on apple website and loading vids on youtube even slow like turtle. Slingshot seem to a have problem with access/speed from akamai recently, it was mentioned in some other threads here or on gpforums. I think they are already working on it. The San Jose Internode speedtest server seems to have some odd behaviour from different ISP's try some of the LA servers or the other San Jose server (SmugMug).

amihere

8 posts

Wannabe Geek

Reply # 594313 12-Mar-2012 20:35
Slingshot: Hi amihere, It is likely that the fault you raised with our Tech team will get this resolved but if you can PM me your account number ill pull the ticket now and make sure it is done ASAP. Thanks, Joe. Hi Joe I just sent the message to you thanks for your help

amihere

8 posts

Wannabe Geek

Reply # 594320 12-Mar-2012 20:44
Ragnor: amihere: Weird thing is that I get 12Mbps from Internode host on speedtest.net but limited to 1.5~2Mbps from any other hosts (eg. worldxchange, vodafone). In short, speed is capped to around 100 ~ 200KB/s on most of websites. I cannot watch any HD trailers (480p, 720p) on apple website and loading vids on youtube even slow like turtle. Slingshot seem to a have problem with access/speed from akamai recently, it was mentioned in some other threads here or on gpforums. I think they are already working on it. The San Jose Internode speedtest server seems to have some odd behaviour from different ISP's try some of the LA servers or the other San Jose server (SmugMug). I got these results Also various NZ servers (Citylink also gives 12Mbps did not know that!) Ping are also bit high though IMO Internode WorldxChange vodafone Wooshwireless Snap Citylink Enternetonline

insane

1278 posts

Uber Geek

Trusted

Reply # 594348 12-Mar-2012 21:47
Sadly running speedtests to sites like speedtest.net these days is rather irrelevant as many ISPs simply have rules/flavors in places which prioritise speed-test traffic. Need to take actual real-world usage as the only true benchmark.

freitasm

BDFL
43755 posts

Uber Geek

Administrator

Trusted

Geekzone

Subscriber

Reply # 594352 12-Mar-2012 21:58
Sad seeing how many people failed to read the OP and jumped to conclusions (the first replies). Let's see how this is solved. Mauricio Freitas (Geekzone Admin, Devil's Advocate, my blog, technology disclosure, my tweets, Web Performance Optimization) Geekzone Price comparison \| Amazon Kindle order page \| How to get the best out of Geekzone \| New Zealand IT Jobs \| Geekzone News \| Jinglebugs

1 | 2